PODS Moving & Storage
Moving and storage service in Windermere, Florida
Its address is in Orlando, Florida. It appears here because Google returns it for Windermere.
Google rating
4.8
Ratings counted
2,067
Are 1 or 2 star
5.3%Around typical
The rating breakdown
110 of the 2,067 ratings in Google’s published star breakdown for PODS Moving & Storage are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 1,898 | 91.8% | |
| 4 star | 36 | 1.7% | |
| 3 star | 23 | 1.1% | |
| 2 star | 21 | 1.0% | |
| 1 star | 89 | 4.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is PODS Moving & Storage at 5.3%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for PODS Moving & Storage, counted by matching the words they used.
- Damage to belongings2 · 22%
- Late, delayed or a no-show1 · 11%
Counted across the 9 one and two star reviews we have read for PODS Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I am extremely disappointed with my experience with PODS. During a delivery attempt on May 23, 2026, a PODS driver placed my container too close to my home’s irrigation system, causing damage to both the irrigation system and the main water line servicing my home. Several bricks on my driveway were also damaged during the delivery. The driver instructed me to report the incident, which I did immediately. I was told someone from PODS would contact me regarding my claim. No one ever did.
We appreciate your feedback and take your concerns seriously. It's important to us to understand your experience fully. Please send us an email at [email removed] with your customer ID and additional details so we can address this matter appropriately. Thank you for bringing this to our attention.
If I could give ZERO stars, I would. This was the worst experience I’ve ever had with any moving service and I would never recommend them. Our POD arrived over 6 hours late and, to make matters worse, the driver refused to place it in our …
We appreciate your feedback, Marcy. Understanding your experience is important to us. We'd like to gather more details to address your concerns effectively. Please send us an email at [email removed] with your customer ID and additional details. Thank you for bringing this to our attention.
I was initially delivered a POD container that was full of rusted nails and floor boards were uneven and moving. The The container seemed to be waiting for some type of inspection because it had a green tag that had a space for inspected name and date. Yet I was delivered this Container. I called the pods number and created a couple tickets/claims and was delivered a new container and was billed again but was assured I would get refunded. It has been some time and I still have not been refunded.
We appreciate your feedback and are committed to addressing your concerns. It’s important for us to understand your experience fully. Please send us an email at [email removed] with your customer ID and additional details so we can resolve this matter promptly.
First off, all the drivers were lovely. No complaints there. I rented a pod and paid for the insurance. Two of my TVs were broken. The movers say it's pods fault and pods is saying it's the movers. This is a brilliant business model -blame someone else and you don't have to make up for what you've done. I'm telling anyone who is moving to just pay more to have a moving company that will pack your things, move them, and unpack them - then the blame can't be shifted to others.
Thank you for sharing your feedback, Laura. We appreciate your kind words about our drivers. To better understand your experience and address your concerns regarding the damage, please send us an email at [email removed] with your customer ID and additional details.
The COMPANY SUCK , they charge me twice of the amount that the promised To the other side the driver Nietzschy came to my location three times was awesome cause he was able to pick up everything and handle everything very carefully Great driver Very very very BAD COMPANY
Hi, AnitA! Please email [email removed] with your customer ID and additional details so we can prevent this from happening again. We care about you and are thankful that you are a PODS customer.
Dealing with PODS was one of the worst experiences of my life! I will never use this company again and I’m telling everyone on social media to avoid using this company. I was charged hundreds of dollars taken from my bank account and never …
We appreciate your feedback, Peter. It’s important for us to understand your experience fully. We would like to investigate the issues you've raised regarding charges and delivery delays. Please send us an email at [email removed] with your customer ID and additional details.
DONT USE PODS. I have stored my items in a pod since October. Which I can assure you my furniture and boxes had no stink bugs on/in them when it was loaded. MY POD HAD HUNDREDS of stink bugs in it. IN ALL MY BOXES, ON ALL MY FURNITURE. …
We appreciate your feedback, Alexis. Your experience is important to us, and we want to understand the situation better. Please send us an email at [email removed] with your customer ID and additional details so we can address your concerns directly. Thank you for bringing this to our attention.
UPDATE!!! After posting this review and sending the requested email with information we actually got a call from a Customer Advocacy Specialsist - who by the way stated …
We appreciate your feedback and understand your frustration. We want to investigate your experience further to ensure we address your concerns effectively. Please send us an email at [email removed] with your customer ID and additional details. Your satisfaction is important to us.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous11 · 50%
- Turned up when they said8 · 36%
- Worked hard and fast7 · 32%
- Careful with belongings2 · 9%
- Kept in touch1 · 5%
Counted across the 22 four and five star reviews we have read for PODS Moving & Storage. A review can mention more than one thing.
In their own words
Shakina was on time, Precise, efficient and courteous. Pods was easy to schedule , great communication on what to expect, and best price around.
Thank you, Patriot! We're thrilled to hear about your positive experience with Shakina and our scheduling process. At PODS Moving and Storage, we strive to provide top-notch service and value. We appreciate your feedback and look forward to assisting you again in the future!
We just got our POD delivered today after nearly 5 years! Wasn’t supposed to take that long but for reasons out of our control, it was. Shakina did a FABULOUS job! She was great to work with and was very careful with our full POD. She made the process a real pleasure and I would like to give her 5 stars, x’s 2. We will be unloading our items and sending it back for someone else to use soon. The entire POD experience was exceptional. Hard to believe that nearly 50 years of our lives was all contained in one POD.
Thank you, D Olson, for your wonderful feedback! We're thrilled to hear about your exceptional experience with Shakina and that our containers met your needs over the years. Your satisfaction is our priority at PODS Moving and Storage, and we appreciate your trust in us during this journey.
I couldn’t be more pleased with the exceptional service I received from PODS! From start to finish, the care they showed for my belongings was outstanding. Everything was handled with such attention and professionalism, giving me total peace of mind throughout the process. The coordination was seamless, and the precision with the time schedule truly impressed me. A special thank you to Valerie, whose prompt response and support from the very beginning made a huge difference.
Thank you, Aida, for your wonderful feedback! We're thrilled to hear that our team, especially Valerie, provided you with exceptional service and made your moving experience stress-free. At PODS Moving and Storage, we strive for seamless coordination and care for your belongings.
Using PODS was easy, efficient and very cost effective. The best thing about PODS was our delivery driver Shakina. You should pray to the PODS gods that you get her as your delivery driver. Shakina made sure we could open our POD once it was dropped off in the driveway, had something to cut the zip tie and helped us get the door open once she adjusted the POD. Without her I’m not sure I would have been able to get started unpacking at all. I would have been completely stuck without her.
Thanks for the recognition, Kimberly!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff165
- pod placement56
- container placement46
- easy process44
- courteous driver17
- drop off13
- cross country move4
- pod experience4
- pod removal3
- door opening assistance3
What the company says about itself
Taken from PODS Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“R. Stored Aug. 2024 As we traveled for over 2 years we put our possessions in a PODS contai”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- instagram.comsocial