Premium Moving Services
Google rating
4.4
Ratings counted
8
Are 1 or 2 star
Not enough ratings
The rating breakdown
Google shows 8 ratings for this business. Below twenty, a percentage swings too far on a single review to mean anything, so we don’t publish one. 1 of those is one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 6 | 75.0% | |
| 4 star | 1 | 12.5% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 1 | 12.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Premium Moving Services, counted by matching the words they used.
- Price rose after the quote1 · 100%
- Late, delayed or a no-show1 · 100%
- Claim or refund went nowhere1 · 100%
Counted across the 1 one and two star review we have read for Premium Moving Services. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
If I could give less than a star, I will because when people say one thing and do another thing, that's cowardice. I made a booking with these people and Chester told me that the packing, unpacking, assembly and dissemble of my bed was included in my estimate. They told me that materials for my tv and mattress bag was $65 but he spoke to his supervisor and they'll let me use the TV box for free but they'll take it back after the move. The box was supposed to be $50 and the mattres bag was $15.
Thank you for taking the time to share your feedback, Patience Sarfo. We're truly sorry to hear that your experience did not meet your expectations. … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous4 · 80%
- Worked hard and fast3 · 60%
Counted across the 5 four and five star reviews we have read for Premium Moving Services. A review can mention more than one thing.
In their own words
Had a great experience. Booking was simple, the price was fair, and the movers were polite and fast. Everything arrived safely.
Shoutout to the crew—they were funny, respectful, and efficient. Made a tough day feel a lot lighter.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite movers3
- fast movers2
What the company says about itself
Taken from Premium Moving Services’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is bondedsays on their website
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“Trusted Affordable Reliable Licensed Bonded Insured Our Seamless Moving Process We&”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“A Move Quote Moving Blogs FAQs Get Your Free Estimate Now Starting Location: Destination: CON”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“…equipment. Trusted Affordable Reliable Licensed Bonded Insured Our Seamless Moving Proc”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“Affordable Reliable Licensed Bonded Insured Our Seamless Moving Process We've”Raw text captured from the page, including any surrounding navigation.