Premium Moving Services

*** DO NOT USE THESE MOVERS UNDER ANY CIRCUMSTANCE! *** They arrived nearly 5 hours late for my 11:30AM move time. I was told that they 'had a previous job that was running long' by Chester (via telephone) but it was clear when they arrived, they had just grabbed the last Ryder truck from the rental lot ( 16' truck - WAY TOO SMALL), did not bring tool kit as requested beforehand to remove couch legs, only brought 20 moving blankets (not nearly enough), no packing tape (seriously, have you ever known a mover not to…

We used PMS twice - the first time was in May 2021 to move our from a 2 bedroom apartment on the 5th floor to a house across town and the second time was in June 2021 to move an upright spinet piano from Blaine to Minneapolis. The first move went great. We had all of our belongings packed and ready to be moved by the time the movers arrived, and the movers were great. The apartment was roughly 700 sq feet, so there wasn't a lot to move (and thankfully not a lot to unpack).

- They showed up at 10am when they were scheduled for 1pm. - They cursed at me and raised their voices on the phone when I was taking too long to pick up keys for my new apt. One yelled at me in person too. - While they did de-assemble my stuff, they did not put it back together in my new apartment. This is standard protocol at moving places as far as I know. - I labeled where my boxes were supposed to go.

They rolled both of my file cabinets breaking the handle of one, and denting the other so badly I can barely get the drawer open. They broke the leg off my dining room table. They broke the molding off my china hutch, both were marked extremely fragile with green tape. They also didn't deliver my LP gas canister for my grill. I would've been better off trying to push my stuff through garbage disposal.

DO NOT USE THESE MOVERS (ESPECIALLY IF YOU ARE A WOMAN). So many things were wrong about this experience but the main thing was the movers themselves, Caden and Steve. They both commented on my looks and said I was “cute for my age,” amongst many other comments on my appearance. They made me feel extremely uncomfortable in my own house and I was by myself. In addition to this, Caden peed on my neighbors tree and was vaping in my house.

First of all, I had originally hired this company after talking to CHESTER, feeling excited about the experience. That feeling quickly dwindled to none throughout the duration of this process. I knew I should be concerned about the process the moment I checked my payment receipt I had already downloaded and screenshot, and noticed THEY UPPED MY FEE BY $100 ?! WAYNE went into my contract info and WRONGFULLY added on $100 for an extra 45 minutes of work? The move was still a day away.

I spoke with a representative named Angel, who identified herself as the owner, to arrange a move. She requested a deposit of over 500 dollars by phone before providing any written service agreement. She stated that the contract, including terms, conditions, and the inventory form, would follow afterward. Because I was out of state and a snowstorm in Minnesota disrupted my travel plans, I informed her that I needed to cancel. When I later requested a refund, Angel stated that the deposit was nonrefundable.

It took me awhile to write this review as right after our move we welcomed twin girls. Our move was on March 2nd 2021. I can safely say these were the worst movers I have ever worked with. Let me preface this by mentioning that most of our stuff were already packed (by another professional moving company), we had recently moved from out of state and we were staying at a temporary place until we were able to buy a house and move to our permanent residence. Their job was easy.