Prime Movers USA
Moving and storage service in Virginia Beach, Virginia
Google rating
4.9
Ratings counted
187
Are 1 or 2 star
1.1%Unusually few
The rating breakdown
2 of the 187 ratings in Google’s published star breakdown for Prime Movers USA are one or two star.
Against other listings in Virginia Beach
2.1 percentage points lower than the middle of the 19 listings in Virginia Beach we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 179 | 95.7% | |
| 4 star | 5 | 2.7% | |
| 3 star | 1 | 0.5% | |
| 2 star | 0 | 0% | |
| 1 star | 2 | 1.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Prime Movers USA at 1.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Prime Movers USA, counted by matching the words they used.
- Damage to belongings1 · 100%
- Items missing or never delivered1 · 100%
Counted across the 1 one and two star review we have read for Prime Movers USA. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Super happy that they were able to come out and move my things last minute, after the other movers stood me up. Very unhappy about my dresser drawer. The guy was nice enough to admit that he broke it trying to remove the drawer but now it's stuck and stiff. I have to yank on it to pull it out. It's my fault that I forgot to check it after he "fixed" it however, the drawer is not fixed. Looks like the sliding bar was snapped in the process. A part of it is missing. I'm highly upset.
You shoud have contacted us about this issue. Text images of the slide, to our phone number, and we will fix it for you.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous98 · 57%
- Worked hard and fast97 · 56%
- Turned up when they said46 · 27%
- Careful with belongings29 · 17%
- Kept in touch15 · 9%
- Price matched the quote10 · 6%
Counted across the 172 four and five star reviews we have read for Prime Movers USA. A review can mention more than one thing.
In their own words
We were very happy with our experience with Tom & his team. Great guys, very friendly and upbeat attitudes, worked hard, and all of our belongings arrived in their original condition. Tom arrived on time with a team of three additional guys to move our two story condo to a three story condo. We hired movers due to the need to move our king-sized bed as well as a washer and dryer to the third floor of our new place.
A great moving experience for a change!! Artem is a good human! Great communication, professional, direct, and fair pricing. He and his team handled my worldly possessions with great care from Virginia Beach to Indiana. We passed the moving truck on the interstate on our respective travels and I was relieved my cargo was in such safe hands. I highly recommend Prime Movers!!
As a military officer, I have moved more times than I can count. I am used to all of the trials and tribulations that occur as part of a move and I never look forward to any of them. That being said, my recent move with Prime Movers USA to Virginia Beach, VA was as close to perfect as I have ever experienced. Specifically, for the first time, I sustained NO damage at all. This in and of itself was a small miracle, but I think what I really enjoyed about this experience was the ease of the entire process.
We needed a moving company to move my Mom from Norfolk, VA to the Raleigh, NC area. After researching a lot of companies, I contacted Prime Movers USA based on their outstanding reviews. I received an immediate reply from the owner, Tom Ivy, as well as a ball park estimate based on the information I provided. He later came out to the house and provided an exact price, which was lower than most. We picked a date for the move, and they arrived right on time.
Thank you for your review :-)
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- fair pricing18
- respectful movers12
- kind staff10
- piano moving8
- kind crew7
- quick unloading7
- out of state move3
- secure packing2
- easy scheduling2
- same day move2
What the company says about itself
Taken from Prime Movers USA’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States a founding yearsays on their website
Show the text this came from
“Williams Proudly Serving Hampton Roads Since 2015 Any question at +1-757-318-1301 218 Tha”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
Show the text this came from
“…that in no case will such estimates be guaranteed without an on-site survey being perform”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- yelp.comreviews
- superpages.comdirectory
- chamberofcommerce.comdirectory