Pro Piano Move, Inc.
Piano moving service in Seattle, Washington
Its address is in Edmonds, Washington. It appears here because Google returns it for Seattle.
Google rating
4.8
Ratings counted
77
Are 1 or 2 star
3.9%Around typical
The rating breakdown
3 of the 77 ratings in Google’s published star breakdown for Pro Piano Move, Inc. are one or two star.
Against other movers in Seattle
1.7 percentage points higher than the middle of the 21 movers in Seattle we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 72 | 93.5% | |
| 4 star | 2 | 2.6% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 1.3% | |
| 1 star | 2 | 2.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Pro Piano Move, Inc. at 3.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Pro Piano Move, Inc., counted by matching the words they used.
- Damage to belongings1 · 50%
Counted across the 2 one and two star reviews we have read for Pro Piano Move, Inc.. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
What a disaster. We paid them $400+ to move our 100+ year old Steinway from the house to the truck (about 50 feet and no stairs), and I had to talk them into actually loading it onto the moving truck and securing it there. They wanted my furniture movers to do it, but I insisted that's what I was paying them for. Then when it came for the piano movers on the other side to unload it (who were half the cost and spent 3x the time) they showed us the damage before they would touch it.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous31 · 44%
- Kept in touch16 · 23%
- Turned up when they said13 · 19%
- Worked hard and fast13 · 19%
- Careful with belongings12 · 17%
- Price matched the quote5 · 7%
Counted across the 70 four and five star reviews we have read for Pro Piano Move, Inc.. A review can mention more than one thing.
In their own words
Great communication, good price, courteous and professional movers. Delivered on time and had the piano set up and ready in only 20 minutes. Very satisfied.
We're happy to learn about your positive experience with our team. Your appreciation for our communication, professionalism, and prompt delivery is greatly valued. We look forward to assisting with your future piano moving needs. Pro Piano Move Inc
Such an easy process from when I first contacted them to the actual move. They were fast to respond and schedule a time that worked. Crew showed up earlier than scheduled (a bonus!) and both my friend who gifted me the piano and myself were impressed at how fast and carefully their three person crew moved the piano. Pro piano Move was recommended to me and I would def recommend them to anyone!
So glad we could take the headache out of moving your piano, Kelly! Our team is always happy to make sure every move is quick and easy. If you're ever in need of a move in the future, don't hesitate to reach out. -Billy C., Owner
I have a Yamaha U1. Vincent from Pro Piano Move did an outstanding job moving it from my house to my friend's house. He was extremely careful, gentle, and very experienced that he knew exactly what to do and what to watch out for at every single moment. He coordinated and communicated very well with his partner, so even his partner might not be as experienced as he is, the job was done perfectly! He was also respectful and cheerful! It was more than just a pleasant and successful move.
I reached out to several companies about moving a piano that was being given to me. Pro Piano was the only one that was responsive, and were immediately so. Another company never responded to my request for a quote, and the third sent me a response with a link to the quote, and when I went to look at it the next day it had been deleted on their end. Apparently if you don't look immediately they assume you aren't interested, despite it being less than 24 hours from when I requested the quote!
Tracey, we really appreciate you trusting us with your piano move! Our team would like to apologize for the lack of response via email. Our crew has been incredibly busy, and keeping up with email can get challenging as requests come in.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- professional staff7
- punctuality4
- flexible scheduling3
- efficiency3
- watch2
- piano reassembly2
- clear communication2
- kindness2
- teamwork2
- living room2
What the company says about itself
Taken from Pro Piano Move, Inc.’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States a founding yearsays on their website
Show the text this came from
“…a quote! Professional Piano Moving Since 1978 ~ The Gentle Piano Movers ~ CHOOSE US F”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory
- chamberofcommerce.comdirectory