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Professional Movers Ottawa

Mover in Russell, Ontario

Its address is in Nepean, Ontario. It appears here because Google returns it for Russell.

Google rating

4.8

Ratings counted

976

Are 1 or 2 star

2.6%Around typical

The rating breakdown

25 of the 976 ratings in Google’s published star breakdown for Professional Movers Ottawa are one or two star.

Google’s published star breakdown

Distribution of star ratings as published by Google
RatingDistributionCountShare
5 star
91093.2%
4 star
333.4%
3 star
80.8%
2 star
20.2%
1 star
232.4%

Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.

Against every mover we can rate
0–5%
7,614
5–10%
2,324
10–20%
1,521
20%+
538

The marker is Professional Movers Ottawa at 2.6%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.

Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.

What the complaints say

Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Professional Movers Ottawa, counted by matching the words they used.

  • Damage to belongings10 · 43%
  • Price rose after the quote3 · 13%
  • Items missing or never delivered2 · 9%
  • Late, delayed or a no-show1 · 4%
  • Claim or refund went nowhere1 · 4%
  • Crew conduct1 · 4%
  • Stopped responding1 · 4%

Counted across the 23 one and two star reviews we have read for Professional Movers Ottawa. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.

In their own words

1-star Google reviewP T.a year ago
BEWARE before booking. We booked this company based on the great reviews, though our experience was much different. 3 movers were hired and were punctual. 2 movers didn’t say 1 word to us. I didn’t take this personally at first as I know they work hard and had a lot to do. There was no communication throughout the move. While dismantling future, there was damage to the property by one of the movers.
Reply from the business

We’re truly sorry to hear that your experience with us did not meet your expectations. We take all customer concerns very seriously, and I’d like to share the steps we took to address the situation so others can better understand how we handle issues when they arise.

1-star Google reviewmartina B.2 years ago
They are unprofessional Company sends estimate guy, I opened every closet, every kitchen cabinet doors he saw everything and give me an estimate Company send people who don't know how to pack didn't finish packing after 8h estimate was 5 h They used double number off boxes then estimated They moved boxes and furniture whole day and they have to return for mattresses My husband 73 years old is driving 6 days to pickup everything that they didn't pack and moved And on top of everything they broke the most expensive…
1-star Google reviewNick R.2 years ago
The reviews is almost perfect because they refuse to reimburse you the damage they done. They have damage all my wooden furniture, ripped my coach and damage other things. They never reimbursed me completely and the are not professional they had no idea how to fill a truck of move furniture. They should not be in business.
1-star Google reviewGin L.3 weeks ago
The WORSE, NOT PROFESSIONAL AT ALL never showed up. Called at the time of my move @4pm. Saying they can’t be here until like 8-9pm. In the meantime I have no bed no nothing to sit on. Had to rent a room. CALLING THE BUSINESS BUREAU
1-star Google reviewY A.a year ago
At first, the movers were polite and handled the furniture with care. However, they spent a lot of time chatting and worked very slowly. They did not use any strategies to save time or make efficient use of the elevators. Despite having secured a deal over the phone, upon arrival, the mover informed me that it would take eight hours to move a two-bedroom apartment to a storage unit — even though everything was already packed and organized in one room to speed up the process.
1-star Google reviewDyan F.2 years ago
Highly overpriced and the person who was coordinating (Priyanka) refused to listen. I kept explaining I only needed a small van since I was moving from a 1 bedroom fully furnished condo to a townhouse. I had 6 suitcases but had to transport a computer table. No furniture or bed. She still insisted I needed a truck and of course, the humongous truck could not fit inside our parking lot. She also insisted I would need the minimum 3 hours to move (including transpo to and from my condo).
1-star Google reviewIn-Young C.a year ago
I regret that I cannot give this company a lower rating than a star. They lost our computer, containing years of valuable data, and either failed to acknowledge or pretended to be unaware of its whereabouts. The owner personally visited our premises to search for the computer, admitted the mistake, and agreed to take full responsibility. We reached a compensation agreement, but despite his promise to follow up, he has since failed to do so.
1-star Google reviewN H.Edited 2 years ago
Pannu, harpreet, jasgeer are 3 people that I thought were wonderful, sweet, thoughtful until I had to move myself over 100 boxes that were placed in the middle of the furniture. I could not move anything to where it should go without moving the boxes. No boxes were marked with contents, so it took me 2 wk to find the wifi connector and 3 wk to find the cable box. I still have not connected the cable box because the tv cabinet is too heavy to pull out with everything on and in it. My tip was $300.

What satisfied customers point to

The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.

  • Professional and courteous368 · 68%
  • Worked hard and fast265 · 49%
  • Careful with belongings129 · 24%
  • Turned up when they said96 · 18%
  • Kept in touch32 · 6%
  • Price matched the quote10 · 2%

Counted across the 544 four and five star reviews we have read for Professional Movers Ottawa. A review can mention more than one thing.

In their own words

5-star Google reviewMarnie K.10 months ago
Excellent movers and very capable packers. They had great communication before my move date. The 4 movers arrived promptly at 7 a.m. and worked steadily until the truck was full. Unloading was done quickly and carefully. I was so pleased that I had them return a few days later to move my outside patio furniture and other items that I had planned to move myself. I highly recommend Professional Movers, great value.
Reply from the business

"We always strive to meet and exceed customer expectations. Thank you for your kind words; they truly motivate us to continue providing excellent moving experiences."

5-star Google reviewBeril3 years ago
I recently chose Professional Movers Ottawa for my residential move and I could not have been more impressed with their professionalism and efficiency. From the moment I contacted them for a quote, they were incredibly responsive and helpful in answering all of my questions. On the day of the move, Manjeet and Gurmej arrived right on time and immediately got to work. They were careful and diligent in wrapping and packing all of my belongings, making sure that everything was properly protected for transport.
Reply from the business

HI Beril, We're humbled by your positive feedback. We are thrilled to know you had a smooth and hassle-free move with us. Your kind words make all our hard work worthwhile. Our team takes pride in providing efficient and reliable moving services, and it's an honor to know we met your expectations.

5-star Google reviewDebbie O.3 years ago
First impressions: The estimate provided by the sales rep was detailed. We opted to self pack but use boxes provided by Professional Movers Ottawa. The warehouse administration team were accommodating with our numerous request for different size boxes and such. Moving Day: The moving team (gurinder, pardeep, nabeel, harmanatt and khushpreet) showed up promptly and was extremely professional and courteous.
Reply from the business

Hi Debbie, Thank you so much for your kind words! We're thrilled to hear that our team provided you with a smooth and stress-free moving experience. We're here to make transitions easy, and we're glad we could exceed your expectations.

5-star Google reviewNeetu B.2 years ago
Professional Movers Ottawa provided exceptional service during my move, thanks to the amazing team. Their professionalism and dedication were evident from the moment I contacted them for the service until the work was completed. They were reasonably priced. I signed up with them for their professionalism and the price factor. On the move day, they handled my belongings with care and precision, ensuring everything was packed securely and transported safely. Mine was a long distance move.
Reply from the business

Thank you for your kind words! We're thrilled to hear about your positive experience with Professional Movers Ottawa. We strive to provide exceptional service, professionalism, and care for our clients' belongings. Your satisfaction is our top priority, and we appreciate your recommendation.

What Google’s own summary highlights

Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.

  • professional movers127
  • polite staff108
  • smooth move45
  • efficient movers38
  • quick move27
  • furniture moving13
  • reliable movers12
  • secure packing9
  • accurate quote6
  • long distance move5

What the company says about itself

Taken from Professional Movers Ottawa’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.

  • Says it is insuredsays on their website
  • Advertises free estimatessays on their website
    Show the text this came from

    “AND BOOK YOUR MOVE TODAY! +16139076628 Free Estimate Home Services Local Movers Arnprior Bar”Raw text captured from the page, including any surrounding navigation.

  • Says it is licensedsays on their website

Before you hire Professional Movers Ottawa

Whatever this company’s numbers say, the same handful of things go wrong on a move. These guides are how to keep your side of it tight.

All moving guides →

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