Public Storage
Self-storage facility at 274 Kings Hwy in Brownsville, Texas
Google rating
4.6
Ratings counted
114
Are 1 or 2 star
6.1%Above typical
Google carries other listings under this name in Brownsville. They may be separate branches or duplicate entries for the same business — we cannot tell which, so we publish both: the other listing (1), the other listing (2), the other listing (3), the other listing (4), the other listing (5), the other listing (6).
The rating breakdown
7 of the 114 ratings in Google’s published star breakdown for Public Storage are one or two star.
Against other listings in Brownsville
1.4 percentage points higher than the middle of the 16 listings in Brownsville we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 93 | 81.6% | |
| 4 star | 9 | 7.9% | |
| 3 star | 5 | 4.4% | |
| 2 star | 1 | 0.9% | |
| 1 star | 6 | 5.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Public Storage at 6.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Public Storage, counted by matching the words they used.
- Crew conduct1 · 20%
Counted across the 5 one and two star reviews we have read for Public Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Worst experience ever... You call them and they dont answer and the prices on the website and the ones in the office are totally different...... I had a lady from corporate tell me that the manager from the office was going to call me back and she never did. VERY UNPROFESSIONAL... DO NOT RENT
Bad experience at this location. I shipped a vehicle to their location for storage called before hand and said it was OK I’ve been a customer for years and front desk worker along with property manager refused to let us in our unit.
Your feedback is invaluable to us. We're disappointed to hear about your experience. Please contact us at ([phone removed] to discuss this further.
VERY upset 11. 01. 20. Sunday Iam going out of STATE and the gate is NOT working since YESTERDAY other people say Trying to reach them with No LUCK and NO emergency. number found
Isabel, we regret to hear about your experience and would like to see what we can do to remedy any issues you may be having. We now have an inhouse call center and an option to leave a message on an emergency line encase anyone has a need … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous5 · 31%
- Price matched the quote1 · 6%
- Worked hard and fast1 · 6%
Counted across the 16 four and five star reviews we have read for Public Storage. A review can mention more than one thing.
In their own words
Excellent customer very professional and extremely informative when it come to any questions that come to my mind about something
Armando, thank you for your review. We take customer feedback seriously, and we look forward to continuing to serve you. Thank you, Move It Self Storage
We had a very pleasant experience with the young lady that attended us recently. We had gone to two previous storage facilities that morning and received horrible service. Your employee was very pleasant and gave us several options on the sizes you all had available. Great job!
Hello Yvette. We appreciate your review and are excited to hear about your positive experience. At Move It Self Storage, we realize that there are several storage options and are honored that you've chosen us. Thank you for being a loyal … More
❤️Highly recommend this storage. Clarissa is amazing, attentive, pays attention to customer storage needs and truly cares about renters. Anthony was a great help today. I lost my storage lock key and he assisted me in solving my problem. …
Hello Melissa. We appreciate your review and are excited to hear about your positive experience. At Move It Self Storage, we realize that there are several storage options and are honored that you've chosen us. Thank you for being a loyal customer! Sincerely, Move It Self Storage
Clarissa gave us amazing service. Thank you very much. Chicken venzas to install our new contract with the new company. We are very happy. We will be back.
Thank you for stopping by to leave a wonderful review for Public Storage!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- shopping6
- easy process4
- polite staff4
- services3
- answering questions3
- safety3
- lock2
- other2
- storage sizes2
- clear explanations2
- storage unit options2
- email contract2
What the company says about itself
Taken from Public Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“…in and out easily. Where can I get 24/7 access storage? Some storage facilities”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
Show the text this came from
“Locations Nationwide Trusted Nationwide Since 1972 Convenient Access Hours Home Locations”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews