Public Storage
Self-storage facility at 3605 North Expy in Brownsville, Texas
Google rating
4.7
Ratings counted
80
Are 1 or 2 star
5.0%Around typical
Google carries other listings under this name in Brownsville. They may be separate branches or duplicate entries for the same business — we cannot tell which, so we publish both: the other listing (1), the other listing (2), the other listing (3), the other listing (4), the other listing (5), the other listing (6).
The rating breakdown
4 of the 80 ratings in Google’s published star breakdown for Public Storage are one or two star.
Against other listings in Brownsville
About the same as the middle of the 16 listings in Brownsville we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 70 | 87.5% | |
| 4 star | 4 | 5.0% | |
| 3 star | 2 | 2.5% | |
| 2 star | 0 | 0% | |
| 1 star | 4 | 5.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Public Storage at 5.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Public Storage, counted by matching the words they used.
- Damage to belongings1 · 33%
- Crew conduct1 · 33%
Counted across the 3 one and two star reviews we have read for Public Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
My wife is renting a storage unit there and they jacked up the price per month from $136 to $184. They are price gouging and it's not worth it. Don't rent a unit here. The price is waaay too much. To me thats a good way to scare off custome Dr s and it's very unprofessional. Don't waste your money here!
Your concerns are noted about the pricing increase. We understand your frustration. Please contact us at ([phone removed] to discuss your concerns.
This facility is way under managed and not taken care of at all. Back gate has been broken for over a year! Mangers said they will not fix. No light in the units they don’t work. Gate access stops/closes at 10pm good luck if your moving …
Expect to pay more than what is advertised in the website. Three months after you sign contract prices will increase. It’s in their contract. Facility and staff are excellent no complaints. This review is focused on the increase in the rate. Will do more research i’m sure this is a common occurrence and many customers have experienced the same issue.
We understand your concern about rate increases. We appreciate you recognizing our excellent facility and staff. Please contact us at ([phone removed] to discuss your concerns.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous3 · 20%
- Worked hard and fast2 · 13%
- Price matched the quote1 · 7%
Counted across the 15 four and five star reviews we have read for Public Storage. A review can mention more than one thing.
In their own words
I just rented here and Patty the lady that works there was so super nice and friendly and helpful she showed me the property and several units so I could pick which one was best for me. She was so patient with me and the property was so clean. 100% recommend
Veronica, thank you for your review. We take customer feedback seriously, and we look forward to continuing to serve you. … More
How much are their 10 by 20 storages. My friend wants to buy this vehicle that's in Texas but he needs someone store it somewhere and I was wondering how much it costs?
HelloAlliana, we are always working to give our customers the best possible experience. We hope to continue building upon the relationship that we have with all of our customers - including you! Thank you for reaching out, and please feel free to contact us with any additional concerns.
Very happy at this location 3605 n expressway and the manager Juan he is very helpful and very informative when renting storages
Hello Veronica. We appreciate your review and are excited to hear about your positive experience. At Move It Self Storage, we realize that there are several storage options and are honored that you've chosen us. Thank you for being a loyal customer! Sincerely, Move It Self Storage
Very good experience here at Move it Storage with Juan the property manager. Been here for almost 5 years
David, thank you so much for your business! We appreciate your loyalty and look forward to continuing to serve you. … More
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- payment4
- kind staff4
- renting3
- cleanliness3
- fast payment2
- unit2
- property2
- location2
What the company says about itself
Taken from Public Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“…in and out easily. Where can I get 24/7 access storage? Some storage facilities”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
Show the text this came from
“Locations Nationwide Trusted Nationwide Since 1972 Convenient Access Hours Home Locations”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews