Radiant Storage - Montgomery
Self-storage facility in Montgomery, Alabama
Google rating
4.6
Ratings counted
117
Are 1 or 2 star
8.5%Above typical
The rating breakdown
10 of the 117 ratings in Google’s published star breakdown for Radiant Storage - Montgomery are one or two star.
Against other listings in Montgomery
4.9 percentage points higher than the middle of the 15 listings in Montgomery we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 97 | 82.9% | |
| 4 star | 9 | 7.7% | |
| 3 star | 1 | 0.9% | |
| 2 star | 0 | 0% | |
| 1 star | 10 | 8.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Radiant Storage - Montgomery at 8.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Radiant Storage - Montgomery, counted by matching the words they used.
- Damage to belongings3 · 30%
- Stopped responding1 · 10%
Counted across the 10 one and two star reviews we have read for Radiant Storage - Montgomery. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I recently won two units through Storage Auctions and was given the standard 48-hour window to clean them out. I successfully cleared Unit 13 without any issues. However, during the process of handling Unit 150, I encountered communication challenges. I attempted to reach the facility by phone, but calls didn’t go through, so I sent text messages instead — assuming that was an acceptable method of contact.
We take all feedback serious as we strive to improve our management style and overall storage experience for our tenants and auction buyers. After review we never received a text or phone call for this situation. We only allow 48 hours to clear the items unless approved.
DO NOT USE. Rent increase every 2 months with no warnings. Gates are usually broken. When they finally replaced the gates, it opens at an unsafe an awkward positioning where it can easily hit your car. Awful since new owners took over. I've been in the process of clearing out to find a more reliable unit. DO NOT USE!!!
Hi, Ligia. Thank you for taking the time to bring this to our attention. This isn't how we want a tenant's experiences to go with us and we apologize for any inconvenience. We do increase rent occasionally as per the lease, but this is always only done after a 30 day notice is provided.
Got an email In October saying they're under new management, after paying them for oct and Nov I can no longer get ahold of anyone and I'm locked out of my unit. They don't respond to emails, and the numbers they have listed don't work anymore. I went their Nov 9th to pick up something with no issue, but yesterday I went and say all the units had their locks changed, and a variety of colored stickers on each unit. Does anyone know what's going on?
Quay, thank you for sharing this. We understand how concerning this situation feels, and we want to help clear things up at Radiant Storage. The October email you received was likely from our previous billing system during the management transition, which is why the old numbers no longer connect.
If you lose your key, don’t expect them to get it open for you. It has been over a month and no one has called me back like they claimed to unlock the unit I pay for every month. I had to pay an outrageous price for a locksmith to open it up for me because Radiant Storage seems to be incompetent with no integrity to follow through with what they say.
Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right. We have reached out to our site manager so we can rectify this issue.
Radiant Storage has gone down. The gates are open which means anybody has access to your property. I live in Texas and I have had this storage unit for 3+ years and it has gotten worst year by year. Today I had someone check my unit and someone has taken my lock off and replaced it with another. I will be move my property asap.
Hey Romie, We appreciate your honest feedback. Our sincere apologies for your experience. We want to assist you in this matter in any way we can because your satisfaction is important to us. We called and spoke with you today and we hope we were able to help.
I am getting my things and I’m moving out of the storage unit. They have rodents running around everywhere and they keep increasing the rent higher. My rent go from $40 a month to $72 now and the storage space is so small. this is ridiculous. I am already struggling as it is.
Thanks for your feedback — we’re truly sorry to hear about your experience at Radiant Storage, Montgomery. Our team takes cleanliness and pricing transparency seriously, and we’d like the opportunity to address this directly.
The storage unit very hard to get in contact with anyone about your bill plus my unit has been rambled in by a work er and cameras don't work just for show in certain areas plus the bricks are comming loose on wall by my unit.try calling some one and watch what happen 8/7/25
Hey Lexie, We are so sorry for your experience. We want to make this right for you because your satisfaction is important to us. We called and spoke with you today and we hope we were able to assist you.
Worst storage ever.... The number doesn't work and besides my storage was broken into and safe lease is not replacing my items and think i still supposed to pay them. 10 to 12 units was broken into.. its an inside job
We're sorry to hear about your experience at Radiant Storage of Montgomery. We understand how upsetting this situation must be, and we'd like the opportunity to speak with you directly to address your concerns.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous14 · 17%
- Worked hard and fast8 · 10%
- Price matched the quote4 · 5%
- Kept in touch3 · 4%
Counted across the 81 four and five star reviews we have read for Radiant Storage - Montgomery. A review can mention more than one thing.
In their own words
GOOD AFTERNOON.,IM OMAR THOMAS RADIANT STORAGE HAVE GREAT PRICES AND EXCELLENT CUSTOMER SERVICE. BECAUSE THE CUSTOMER SERVICE WAS SO GREAT WITH COMMUNICATION AND EXPLAINING THE PROCESS,STEP BY STEP. BESIDES THE STORAGE WAS CLEAN AND EASY TO FIND..RIGHT ALONG WITH THE GROUND KEEPING. I WILL REFER FAMILY AND FRIENDS ABOUT THE GOOD PRICES. MY EXPERIENCE WITH YOUR STAFF AND COMPANY HAS BEEN WONDERFUL,BECAUSE THE STAFF IS ALWAYS ABLE TO HELP WITH ANY ISSUES ,VERY PLEASANT🙂AND FRIENDLY WITH ME.
Hi Omar, thank you so much for your wonderful review! We're thrilled to hear that you have had a great experience with our team at Radiant Storage - Montgomery. We take pride in providing excellent customer service and maintaining a clean facility. Your recommendation means a lot to us!
Easy to rent online. Could not find my access code in my email and I called and was easily and very fast connected to a live representative and had the issue resolved in no time.
Thank you for your kind review! We’re grateful you trusted us with your self-storage needs and appreciate your support here at Radiant Storage - Montgomery.
Our experience has been without issue! It’s fair pricing and convenient access for us. No complaints!
Thank you so much for your wonderful feedback, Jessica! We're thrilled to hear that your experience at Radiant Storage has been smooth and enjoyable. Our team takes pride in providing fair pricing and convenient access, so it's fantastic to know that we met your expectations.
Hello Alex… and I can say I have had a great experience with my storage unit. The location had me questionable with this being my first time using a storage unit but as of now with it being as many months has pass I feel my items are safe and secured with clean gated grounds… the payment is easy online website with great communication if needed to leave message. Thanks for making my experience great
Hi Norlisha, Thank you for taking the time to share your experience. We are happy to know we have exceeded your expectations. Feel free to reach out to us if you ever need anything.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- pleasant staff11
- easy to find3
- unit size3
- quick process3
- helpful agent3
- move in process2
- online rental2
- explaining the process2
- automated process2
- clean outside area2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory