Rapido

I have no complaints about the movers themselves (even though they took the wrong route and finally arrived the next day); they were polite, courteous, and professional. However, I have a broken TV and a bill for a thousand dollars more than the quoted price, and I haven't been able to get my final invoice or a response from them, despite several emails. I find this very unfortunate, as I really appreciated the service and left a generous tip despite the delay.

The move started at 11:20 AM, even though it was supposed to start at 10:00 AM. Rapido Moving didn't follow up at all. I had arranged for extra help, and the move took 5 hours instead of the 3 hours quoted. I was unhappy and complained because they hadn't honored their quote, especially since I had provided additional help to ensure everything was completed on time. They told me my partner had mentioned there were no boxes. But who moves two apartments into one and rents the biggest truck without boxes?

I am very disappointed with my experience. The movers arrived 3.5 hours later than scheduled; I can understand this unforeseen circumstance. Upon arrival, one of the men rushed in and headed straight for the bathroom where my cat was confined, as if to avoid causing any harm. I found it very rude that I hadn't asked beforehand, especially since I had put the cat's blanket on the floor and the man stepped right on top of it in front of the toilet.

I'm not one to leave negative reviews very often. Maybe it's just bad luck, but it seems like a lot for a single experience. I used a website that sends me quotes from moving companies. I received one from Rapido. While I was browsing the different options I received, I received an email from Rapido confirming that we would be working together, without having done anything. Someone called me saying it was a software problem. I wondered about the technique of forcing the customer to contact them.

Move completed on May 29, 2026. The movers were courteous and did their best under the circumstances. However, several things left me dissatisfied. The team arrived with a pickup truck and trailer that seemed ill-suited to a residential move of this size. Part of the load had to be reorganized before departure, which caused additional time. During the day, one of the three movers had to leave for about an hour due to an incident involving the vehicle.

I booked your moving service last October for a move in June. Let's just say I booked very early. We agreed it would be for June 13th at 8:00 AM. I called back in April to reconfirm everything and to ask if it would be possible to move it up to June 12th at 8:00 AM. I was told there was no problem and that it would be done. On Thursday, June 11th, I received an email from the company confirming my move for the afternoon of June 13th... I immediately called the company to tell them they had made a mistake.

Completely terrible service. Truly disappointing for the price. Supposing we had a 30-foot truck, they sent us a small one (without warning), and we had to make several trips back and forth. The movers were young men with absolutely no experience. More than thirty boxes were dropped and completely wrecked. And to make matters worse, when they arrived at the second house, they realized they had left the moving straps at the first house… Our sofa was soaked from the snow, and now it's warped from the water.

Terrible customer service. A lot of pressure and a climate of fear to pay fees that weren't initially agreed upon. An employee left during the move without the price being adjusted. The truck was too small – we had planned for a larger one, but equipment failure forced us to use a smaller truck. This resulted in additional costs through no fault of our own. We were charged for boxes we didn't need. I absolutely do not recommend them.