Redman Van & Storage Co.

I am horribly disappointed in this company and have no idea why a company like Tempur-Pedic would partner with them! I was supposed to received the "white-glove" service but due to COVID that was not allowed which is perfectly understandable, the problem rests in their RUDE customer service and horrible delivery team, which I am pretty sure is incapable of a white glove service. Customer service instead of giving a window called and said it will be delivered on this day sometime.

Edit - The review below still hold true. Every time I call and talk to people at this company, they promise to give me a call back with information. They never call back. Horrible. Zero stars as far as I am concerned. Not sure if it's entirely the company's fault or the truck drivers they contract with. But horrible customer service. Weeks after I made my order from Ikea, this company called to confirm delivery date. My delivery did not show up on the specified date. No call telling me what happened.

Both we and our contractor called Redman numerous times to discuss delivery of kitchen cabinets. No one returned our calls. Finally, after several weeks of trying, a live body answered and we were assured that all we had to do was call one week ahead to arrange delivery. Once we knew our delivery window, I called more than one week early, was told they would call on Friday to give me a delivery time the next week. No call on Friday, and again no return to my several messages.

I've never experienced worse customer service. A date for delivery was scheduled 2 weeks out, the driver was to call 2 hours before delivering. No one called and it was delivered a day early. They said that I was home, they took a picture of me they said. But they couldn't get my attention so they didn't deliver. I called the next day and I was treated rudely and told it was my fault. No delivery date has been scheduled for me and they won't take my calls. I can't believe this.

Not good does not cover it. If there was an option for zero stars I would most definitely choose it. Company was supposed to deliver it one Friday and I ended up calling in afternoon to check on things. They said they received order early In week but hadn’t sent it out. they promised me a delivery date of the following Thursday or Friday. I called 10times that Thursday before someone answered the phone. When they did they did not have me on the schedule yet and the order was still in the warehouse.

I would give zero stars if that was a choice. This is the company that IKEA hired and we did not get a choice in deciding. They held our order at their facility for nearly 2 weeks, giving us multiple excuses when we checked delivery status about why. First their driver no showed, then the driver was sick, then they hired a new driver and would call us when they were an hour away. Upon reading google/YELP reviews this is apparently generic excuses they’ve used multiple times on other people.

I also would give -5 stars if I could. Our furniture, which we ordered and payed for in full 2 months ago has been sitting in there warehouse for 3 weeks. Every week we've received a different excuse as to why they cant "deliver" it. The excuse last week was there driver called in sick, there were still 4 other days it could've been delivered. The excuse we got today was "our driver may or may not deliver it due to a skiff of snow(less than 1 inch) that's in the forecast.

Did not meet their own schedule. We had three days when we were told our delivery would arrive, but did not. This was on a burden to arrange our schedule to be home and miss some work. The company did not even call to tell us the date changed or the order did not get on the truck. Thankfully held onto the phone number from when they initially called to schedule the delivery date. When I did call to see if my delivery was still going to arrive on the days I was initially told we had mixed responses.