Reebie Storage and Moving Co
Mover in Naperville, Illinois
Google rating
4.6
Ratings counted
80
Are 1 or 2 star
7.5%Above typical
The rating breakdown
6 of the 80 ratings in Google’s published star breakdown for Reebie Storage and Moving Co are one or two star.
Against other listings in Naperville
5.2 percentage points higher than the middle of the 18 listings in Naperville we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 67 | 83.8% | |
| 4 star | 4 | 5.0% | |
| 3 star | 3 | 3.8% | |
| 2 star | 1 | 1.3% | |
| 1 star | 5 | 6.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Reebie Storage and Moving Co at 7.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Reebie Storage and Moving Co, counted by matching the words they used.
- Price rose after the quote1 · 17%
- Damage to belongings1 · 17%
- Crew conduct1 · 17%
- Booked by one company, moved by another1 · 17%
Counted across the 6 one and two star reviews we have read for Reebie Storage and Moving Co. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
STAY FAR AWAY!! I really have no idea where to start. EVERYTHING went wrong, If you can picture the worst moveing experience. that was it. one thing that I have to say is they used unrepeatable spanish slangword among other derogatory words at my little sister thinking we didn't understand spanish. broke stuff, put gashes in the walls, were leaving and the place we moved into, most of them were sitting outside laughing rather than moveing.
Management at Naperville are really unprofessional, warehouse manager is lazy and so is the operations manager. I went to pick up boxes last year for my parents moving and no one was able to help because they were on “lunch”. The crew did ok with moving my parents and the salesman are liars as well. They get you on the part where it takes “4 hours” but in reality that’s the minimum you’ll pay regardless of anything and that’s the part they don’t tell you.
Movers and Packers were great. However, our salesman Pete was way off on the estimate. We were charged over $700 more than the estimate and it's been a month of asking for an explanation as to why and still have not received one. Definitely feels like they low ball the estimate to get the business but the lack of customer service and explanation of charges makes it feel like they upcharge wherever they can and left us with a feeling like we got screwed.
Good on the moving service, but horrible on the items they subcontracted out to have done. If you have a pool table or mechanical bed, I wouldn't let these people touch them. We moved 2 months ago and my pool table is still in about 200 pieces on the floor. Poor project management skills from top to bottom. The subcontractor didn't assemble the mechanical bed properly, so I had to re-do most of it. Still waiting for resolution
Final bill came in $1500 over their in home estimate! Did not add anything additional, sales agent has not explained the reason for such a drastic difference between the estimate and the final bill. One of the packers was openly aggressive and angry when corrected over an error in packing, they also damaged the side boards to our bed when re-assembling it. Would absolutely NOT recommend.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous31 · 56%
- Worked hard and fast17 · 31%
- Careful with belongings9 · 16%
- Turned up when they said8 · 15%
- Kept in touch4 · 7%
- Price matched the quote1 · 2%
Counted across the 55 four and five star reviews we have read for Reebie Storage and Moving Co. A review can mention more than one thing.
In their own words
Process was efficient and smooth from start to finish. The quote was thorough and I felt confident in the price and job promised. Day of move out, workers arrived on time and got to work immediately. The lead guy was communicative and everyone worked SO efficiently and carefully to load our large home. Day of in, again, workers on time and worked so hard. Entire house was unloaded and reassembled in 3 hours. I would highly recommend Reebie movers, especially the Naperville team!
Thank you Jessica We strive to be the best mover in Illinois. We are glad that we were able to meet all of your expectations, and look forward to working with you again in the future. -Team Reebie
Excellent, careful, clean, & professional. Fair price. I’ve used them many times. No need to go anywhere else.
We take great pride in all aspects of our business, as we are Chicago's oldest and most trusted mover. We handle thousands of moves each year, and strive to make them all the best moving experience possible for each customer. We look forward to working with you again. -Team Reebie
We booked a full service move with Reebie Storage and Moving for our interstate move from Ohio to Illinois and they did a fantastic job. This included packing, loading, and unpacking. Scheduling with them was painless and only required a quick 15 minute phone call for them to get a sense of what needed to be moved.
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations! -Team Reebie
Reebie provided moving services for an out-of-state move. I am very satisfied with Reebie. Their services included an in-home quote, answering many questions from us before and after the move, packing, and the move itself. We received the same 3-man team for packing, moving, and unloading, which streamlined the process. The team worked very hard, accommodated many requests from us, and were courteous and professional throughout.
Thank you Charles, We are grateful that you took the time to leave us such a terrific review! We really appreciate you being a customer. We’re here for you anytime, and look forward to working with you in the future. -Team Reebie
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- careful handling8
- cost6
- polite staff6
- efficient movers6
- easy process3
- cleanliness3
- speed of work2
- careful loading2
- no hidden fees2
- understanding team2
What the company says about itself
Taken from Reebie Storage and Moving Co’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is insuredsays on their website
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“…important documents. Are my belongings insured during the move in Naperville? Reputabl”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“…today at 1.847.994.8000 or request a free quote thorugh our site today to get your relo”Raw text captured from the page, including any surrounding navigation.
- Mentions the Better Business Bureausays on their website
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“…ertifications include: Allied Van Lines Better Business Bureau American Moving & Storage Associati”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“…of Moving Excellence Since 1880 For more than 145 years, Reebie Storage & Moving has helped”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- superpages.comdirectory
- showmelocal.comdirectory
- yellowpages.comdirectory
- chamberofcommerce.comdirectory