Roadway Moving - South Florida
Moving and storage service in Fort Lauderdale, Florida
Google rating
5.0
Ratings counted
538
Are 1 or 2 star
0.6%Unusually few
The rating breakdown
3 of the 538 ratings in Google’s published star breakdown for Roadway Moving - South Florida are one or two star.
Against other movers in Fort Lauderdale
5.1 percentage points lower than the middle of the 19 movers in Fort Lauderdale we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 531 | 98.7% | |
| 4 star | 4 | 0.7% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 3 | 0.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Roadway Moving - South Florida at 0.6%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Roadway Moving - South Florida, counted by matching the words they used.
- Late, delayed or a no-show2 · 67%
Counted across the 3 one and two star reviews we have read for Roadway Moving - South Florida. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I would not recommend or use Roadway again. The movers showed up an hour and a half late first thing in the morning, which caused a ton of stress and forced me to pull strings to keep the elevators open longer both at the building I was moving out of and the building I was moving into m. They didn’t put down any floor protectants as noted in the agreement, and they arrived without boxes for the kitchen so I had to wrap all my plates and glasses using my own towels.
We're really sorry to hear about your experience. This is not the standard we aim to deliver, especially for a first-morning move. Someone from our team will be reaching out directly to better understand what happened and see how we can make things right.
I’m extremely disappointed with my experience with Roadway Movers. I was told they would hold my spot and wait for me while I sorted out some legal paperwork necessary for my move. I trusted their word and planned accordingly. Once everything was approved and I was finally ready to go, they suddenly told me they were fully booked. I understand this is a business, but if you say you’re going to wait and hold a spot, then follow through. Don’t give someone your word only to leave them hanging dry at the last minute.
We're sorry to hear about your experience and completely understand how frustrating this must have been. We never want a customer to feel misled or left without support. Based on the information provided, we're unable to locate your details in our system.
No-Show Day of move they called “we’re sorry we thought it was tomorrow.” Offered $97 off $1600. Our lease expires tomorrow. Loading dock is unavailable for two weeks.
Hi David, We're very sorry to hear about this experience. This is not the type of situation we ever want our customers to face, especially during such a critical time. Please reach out to us at [email removed] with the details of your move so we can review this internally and follow up…
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast200 · 52%
- Professional and courteous189 · 49%
- Careful with belongings127 · 33%
- Turned up when they said97 · 25%
- Kept in touch65 · 17%
Counted across the 388 four and five star reviews we have read for Roadway Moving - South Florida. A review can mention more than one thing.
In their own words
I had an outstanding experience with Roadway Moving from start to finish. Moving can be incredibly stressful, but the entire Roadway team made the process smooth, organized, and worry-free. A special thank you to Eugenio, whose coordination, communication, and customer service were exceptional throughout the entire move. He was proactive, responsive, and always available to answer questions, provide updates, and ensure everything stayed on track.
Thank you, Miguel, for the thoughtful review. We’re glad our team made your move smooth, organized, and worry free with clear communication and careful service from start to finish. We truly appreciate your recommendation and trust in Roadway. -Ross S., Owner
Team Hugo Reyes — Hugo, Juan, and Orlando — were absolutely outstanding. Truly a top-tier moving experience from beginning to end. They were punctual, professional, highly organized, and incredibly careful with every item they handled. You can tell this team is experienced — they worked efficiently and methodically, protected both the furniture and the property, and handled heavy and delicate pieces with total confidence and care. Not a single corner was cut. Everything was done the right way.
Avicam, thank you for the detailed praise and the confidence in our team. We truly appreciate the recommendation and would be glad to work with you again. -Ross S., Owner
THE EASIEST MOVE EVER! I had an incredible experience with Roadway Moving! I did a short-distance move in Miami and everything was so quick. They are so professional, efficient and even arrived a little early the morning of the move. Everything was wrapped safely and they even disassembled our furniture. When we got to the new apartment, they reassembled the furniture and also helped move around rugs & rearrange a few pieces - saved me so much time!
Thank you so much, Morgan! We’re truly grateful for your kind words and thrilled to hear the team made your move so smooth and effortless. Knowing you found a moving team you can trust means the world to us. We appreciate your recommendation and look forward to helping you again in the future!
My husband and I recently completed our third long-distance move, relocating from Miami to Charleston, and this was by far the best experience we’ve ever had. My husband has moved over a dozen times, and I’ve used different moving companies before (including Flatrate for NYC to Nashville), so we know the difference between an average and an exceptional moving company. Roadway proved to be exceptional from start to finish. From the moment we submitted our inquiry, the process felt professional and trustworthy.
Thank you so much, Carolina! Your detailed review means the world to us. We’re truly grateful for the trust you placed in our team and so glad every step - from planning and coordination to packing, delivery, and setup - exceeded your expectations.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- smooth move65
- careful packing30
- professional movers26
- professional crew25
- cross country move23
- long distance move23
- local move15
- reliable moving company14
- furniture reassembly9
- roadway moving8
What the company says about itself
Taken from Roadway Moving - South Florida’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
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“…is why. Experience That Moves You With over 15 years of handling high-stakes moves for clien”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“View all Is Roadway Moving licensed and insured? We are licensed and insured by the U.S”Raw text captured from the page, including any surrounding navigation.
- Mentions the Better Business Bureausays on their website
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“…are held to the highest standard by the Better Business Bureau . How will you protect my goods during”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
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“. Will my price change? No – we provide guaranteed and set prices which include all aspect”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“…protection during your move. GET YOUR FREE QUOTE NOW! Ready to get moving? Get your quot”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
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“…security guards and camera surveillance 24/7 All Storage Services Services that will”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“Questions View all Is Roadway Moving licensed and insured? We are licensed and insure”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory