Robinson Relocations
Mover in Cincinnati, Ohio
Google rating
4.9
Ratings counted
285
Are 1 or 2 star
1.4%Unusually few
The rating breakdown
4 of the 285 ratings in Google’s published star breakdown for Robinson Relocations are one or two star.
Against other movers in Cincinnati
2.0 percentage points lower than the middle of the 20 movers in Cincinnati we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 279 | 97.9% | |
| 4 star | 2 | 0.7% | |
| 3 star | 0 | 0% | |
| 2 star | 2 | 0.7% | |
| 1 star | 2 | 0.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Robinson Relocations at 1.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Robinson Relocations, counted by matching the words they used.
- Damage to belongings4 · 100%
- Stopped responding2 · 50%
- Price rose after the quote1 · 25%
- Booked by one company, moved by another1 · 25%
Counted across the 4 one and two star reviews we have read for Robinson Relocations. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
We used Robinson Relocations for a cross town move in Cincinnati. Prior to moving day, I provided an extensive inventory through their website, and included 60 boxes to be moved. I was quoted three men, one truck, and 9 hours of time. Come moving day, the three movers showed up in truck and began loading. They were very kind and made me feel like my move was going to be handled with the utmost care. However, they loaded furniture, and 5 totes into the truck and closed it up to take it to the new house.
Dear Madeline, Thank you for taking the time to share your experience with Robinson Relocations. We apologize for the inconvenience and frustration that you have experienced during your move.
This is by far the worst moving experience we have ever had or any that my realtor colleagues have seen. They charged $16k to move us from Cincinnati to St. Augustine from a 4 bedroom house to a 5 bedroom. Jared came to the house and described an organized, professional move. We ordered the boxes and colored labels he suggested and called him the day before to show him several heavy and large items we could not pack ourselves.
Liseetsa, we’re sorry to hear you were disappointed with your moving experience. Our team made several visits prior to move day to review your inventory and home layout, and we offered optional packing assistance to help ensure everything was ready to go.
The three gentlemen that came to our house to move us were very nice. Unfortunately a number of my items were damaged or broken. My queen Ann chair; sidebar was completely broke/ busted off. No one told me this! Items that I had paid to have moved were not. The bill was double what I had been quoted.What they charged seemed to be more in line with what I thought the price would’ve been. But it was not a pleasant surprise. I will not be recommending them.
Hey Patty & Roger, We're sorry to hear this as we try everything in our power to ensure everything arrives the same way as it leaves. I believe Jareds been working with you on this for some time now and has made me aware that you tried to find someone to fix them without any luck.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous163 · 61%
- Worked hard and fast116 · 44%
- Careful with belongings57 · 21%
- Turned up when they said51 · 19%
- Kept in touch33 · 12%
- Price matched the quote11 · 4%
Counted across the 266 four and five star reviews we have read for Robinson Relocations. A review can mention more than one thing.
In their own words
TLDR: Best prices and five star service! Edit: Just hired RR for a 3rd time in the past 3 months myself, though my Grandma hired them once ≈ 5 years ago (did great then, too). They once again, did an outstanding job. I always remember an estimate can go either way, but they got me moved significantly quicker than I thought they would, saving me $$$. They always arrive on time, and every employee I've encountered, works very hard.
Thank you so much, Nick! We’re honored you chose to use Robinson Relocations not once, but twice to help with your grandmother’s moves. We're glad to hear everything went smoothly and that our pricing, professionalism, and care stood out.
I hired Robinson Relocations to move a high-end dining room set which included a sideboard that was extremely heavy as it was solid hardwood and the top was solid marble. The sideboard especially needed special handling. I purchased the set used from a person who was moving. I was able to share photographs with Brian, the owner, so that he knew exactly what they would be moving.
We strive to provide all of our customers the best moving experience as possible and were glad you enjoyed yours! Thank you for the review!
We needed a moving company for a local move. Did not know anything about Robinson Relocations except for the positive reviews. We gave them a try and from start to finish it was an excellent experience! Everyone was courteous, professional and upfront with what to expect. The quote was very affordable. When Andy and James W. showed up the day of the move we didn’t know what to expect. They were in time with a beautiful looking, useful truck.
Thank you for your business and for sharing your positive experience Dan! Your recommendation is greatly appreciated and we'll be here for any future moving needs you may have.
We hired Robinson Relocations for a full service move from Cincinnati to Florida and it was truly a 10/10 experience a complete night and day difference from our previous movers. From the very first in person survey Brian and Jared were professional honest and upfront about every detail. Their communication was clear their timeline was accurate and their care for our belongings was obvious from the moment they arrived.
Thank you so much for your incredible review Amanda! We’re so happy to hear that your move from Cincinnati to Florida went smoothly from start to finish. Our goal is always to make long-distance relocations as seamless and stress-free as possible, and it means a lot knowing our communication, care…
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- courteous staff26
- competitive pricing18
- professional movers15
- fast move11
- careful movers9
- expert packing4
- long distance move3
- interstate move3
- piano moving2
- punctual movers2
What the company says about itself
Taken from Robinson Relocations’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
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“…your next move! Contact us today for a free quote and discover why we’re one of the top-r”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“…on Relocations Trusted Cincinnati Mover Since 2019 Welcome to Robinson Relocations, your t”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“Ohio and Florida Professional and Insured Movers Ohio Locations Find out more Flo”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- yelp.comreviews
- yellowpages.comdirectory
- facebook.comsocial