Rocket Movers LLC
Moving and storage service in New Braunfels, Texas
Google rating
4.9
Ratings counted
105
Are 1 or 2 star
2.9%Around typical
The rating breakdown
3 of the 105 ratings in Google’s published star breakdown for Rocket Movers LLC are one or two star.
Against other listings in New Braunfels
2.0 percentage points higher than the middle of the 14 listings in New Braunfels we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 101 | 96.2% | |
| 4 star | 1 | 1.0% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 1.0% | |
| 1 star | 2 | 1.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Rocket Movers LLC at 2.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Rocket Movers LLC, counted by matching the words they used.
- Price rose after the quote1 · 50%
- Items missing or never delivered1 · 50%
Counted across the 2 one and two star reviews we have read for Rocket Movers LLC. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Worst experience in moving, ever... gave me a price after getting both moving locations, stole my credit card info, and charged me $700 more than the price he quoted, a two hour move... WORST MOVING EXPERIENCE I'VE EVER HAD....
Total Fiction. You signed our TXDOT approved Agreement, used our services for 7 hours, and then charged your credit card back stating that someone stole your card and you never contracted with our Company. The credit card processors refused your charge back for a Fraudulent ChargeBack attempt.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast5 · 50%
- Professional and courteous3 · 30%
- Turned up when they said2 · 20%
- Careful with belongings2 · 20%
- Kept in touch1 · 10%
Counted across the 10 four and five star reviews we have read for Rocket Movers LLC. A review can mention more than one thing.
In their own words
Absolutely fantastic to work with! Moving day was a nail biter for me. So many things could have gone wrong. Jon and his team made it as smooth as possible with flawless execution and great communication! They even showed up early! The guys worked efficiently to move all my things out of my two story home to a 3rd story apartment. Not a scratch in sight!! Very impressive! I will absolutely use them for my next move. Thanks!
I would definitely recommend Rocket Movers! Michael and Austin were very professional, careful, hardworking, and friendly the day of my move! They did everything I needed done from taking apart and putting furniture back together, making …
These guys were awesome. They were punctual, careful with my belongings, and worked extremely quickly to help me move into my new home. Also extremely personable and had good conversation with me while they worked. The price was far more reasonable than other local movers. I definitely recommend this company. 5 out of 5.
Rocket Movers LLC are amazing! I called to see how soon I could have them move my stuff and they were able to do it the next day. Jon was extremely friendly and helpful in setting up the move and his workers were just as friendly and …
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- apartment4
- bedroom3
- stairs3
- polite3
- friendly staff2
What the company says about itself
Taken from Rocket Movers LLC’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Mentions the Better Business Bureausays on their website
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“…and insured, and is a member of the Better Business Bureau. Rocket Movers - Experienced New Braunf”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“LOAD/UNLOAD YOUR TRUCK/POD STORAGE FAQ FREE QUOTE CONTACT US Trouble Free New Braunfels M”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“New Braunfels and Central Texas since 1997. We are building a tradition of serving”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“…operated company, fully licensed and insured, and is a member of the Better Business”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“…owned and operated company, fully licensed and insured, and is a member of the Bet”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- birdeye.comreviews