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Rocky Mountain Movers

Mover in Salt Lake City, Utah

Google rating

4.6

Ratings counted

269

Are 1 or 2 star

9.3%Above typical

The rating breakdown

25 of the 269 ratings in Google’s published star breakdown for Rocky Mountain Movers are one or two star.

Against other movers in Salt Lake City

This company9.3%
Typical mover in Salt Lake City2.0%

7.3 percentage points higher than the middle of the 20 movers in Salt Lake City we can publish a rate for.

Google’s published star breakdown

Distribution of star ratings as published by Google
RatingDistributionCountShare
5 star
22684.0%
4 star
145.2%
3 star
41.5%
2 star
31.1%
1 star
228.2%

Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.

Against every mover we can rate
0–5%
7,048
5–10%
1,993
10–20%
1,265
20%+
454

The marker is Rocky Mountain Movers at 9.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.

Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.

What the complaints say

Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Rocky Mountain Movers, counted by matching the words they used.

  • Damage to belongings8 · 40%
  • Crew conduct2 · 10%
  • Price rose after the quote1 · 5%
  • Items missing or never delivered1 · 5%
  • Late, delayed or a no-show1 · 5%
  • Belongings withheld over payment1 · 5%

Counted across the 20 one and two star reviews we have read for Rocky Mountain Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.

In their own words

1-star Google reviewLuis C.a year ago
NIGHTMARE EXPERIENCE FROM DENVER TO DALLAS This was, hands down, the worst moving experience of my life — and I’ve relocated across continents. If I could give zero stars, I would. From the start, overpromised and underdelivered. The actual cost was double what their initial quote was and off-course they tell you only after everything have been loaded so you have no option but to pay. On the delivery the cost was raised again and no choice but to pay or they would not unload your furniture.
Reply from the business

Hi Luis, we’re very sorry to hear about your moving experience — but we believe this review may have been meant for a different company. Our company does not provide moving services from Denver to Dallas, and we have no record of this move.

1-star Google reviewAndrew O.8 years ago
We had Rocky Mountain do a 2 part move for us. Once into a storage shed while a new home was being constructed and then about 18 months later when the home was finished. We ended up missing about 12 to 15 boxes of belongings. Where they ended up is anyone's guess. In the first move to the storage facility, we had 3 of their large box trucks crammed full, however, when they showed up to the new house 18 months later, 2 of the trucks were full and the third was only about half full.
Reply from the business

Hello! We always want to make every moving experience a wonderful expereince and to leave our customers with a great level of service. When moving items into a storage facility that is managed by another company and rented by the customer, its difficult for us to know what items have been moved or…

2-star Google reviewMargie B.14 years ago
rocky mountain movers are a scam avoid those movers at any cost they office run by a redneck dictator that abuse their employees and his customers, over charge them and not willing to listen to its customers, i hope you will be smart and save yourself lots life pain, misery and suffering and your money there are better movers with the right requirements for your moving needs, i will never recommend them to anyone and all they reviews on google are fake too.
1-star Google reviewSherry T.11 years ago
Horrible experience with this. We used Rocky Mountain Movers to move us in June of 2012. There was quite a bit if damage to our office furniture at that time. the owner came out to our home and apologized and made some repairs to our furniture. So, when we were ready to move again in February of 2015 we tried them again. This time they took twice as long and there was significant damage to multiple pieces of furniture, as well as five walls in our home that had to be patched and entirely repainted.
Reply from the business

Sherry, We were under the impression that the original $100 compensation, that both parties originally agreed to, had resolved this issue. We are sorry about your bad experience with us, and will strive to do better in the future. Rocky Mountain Movers

1-star Google reviewMelissa M.3 years ago
We hired Rocky Mountain Movers to load a moving pod for us. The two guys that showed up were nice. Hiwever they lacked the know how of how to pack a storage container. I told them up front that the pod need to be as balance as it could be. Meaning that all the weight can't go in the back. I told them my idea of how to balance it. What were the heavy items that we were moving, etc.
Reply from the business

Melissa, I apologize that you felt like our movers did not pack your pod properly. I have reviewed your move and can tell you, that you had some of our most experienced movers. In fact, your crew lead has been with our company for over 20 years and has packed several shipping containers, including…

1-star Google reviewNancy M.7 years ago
Rocky Mountain Movers moved my goods this past summer from Lehi to Draper, UT. I was very disappointed. Their staff arrived early, talked on the phone during the move, damaged a door, was not able to hook up my dryer and did not balance my washer. I selected them over other services because of their ability for washer/dryer hook up and it turns out that their staff is totally incompetent in this regard. Months later, I was told that my washer was bouncing around because it had not been balanced.
Reply from the business

Thank you for your feedback regarding your move several months ago. Most customers love when we arrive early to moves and I apologize that you did want an early arrival. Regarding your washer and dryer, I’m sure that’s frustrating to have an unbalanced washer.

2-star Google reviewHeather K.3 months ago
I hired Rocky Mountain Movers twice. Once to move all the big items out of our house when we sold it to a storage unit. The 2nd time when we moved into our new home a month later. For the past month we have been unpacking and putting together our home. I feel like every week I am finding something new broken. A lot of small things that weren't handled with care. Hidden behind boxes to find later. I was told as we discovered things the insurance would cover it, don't worry, it's all okay.
Reply from the business

Hi Heather, we’re truly sorry to hear how frustrating this experience has been—especially discovering damage over time during unpacking. We did schedule and arrive for a damage evaluation, but unfortunately you weren’t present at the appointment, so we were only able to assess and document what was…

1-star Google reviewKyle P.2 years ago
The proprietor owns a rental property near me where several of his employees live. He currently has at least ten of his employees living in a one bedroom apartment. I’ve witnessed employees in Rocky Mountain movers trucks dump their garbage in the street. His employees wander throughout the neighborhood drunk at all hours of the day in their company branded uniforms (blue Rocky Mountain Movers t shirts), litter their beer cans in other people’s yards, and urinate in public, which my elderly, female neighbors must…
Reply from the business

Thank you for your feedback. However, this review does not pertain to our business services. We encourage reviews that reflect actual customer experiences with our moving services. Please contact us directly with any concerns related to our business. Thank you.

What satisfied customers point to

The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.

  • Worked hard and fast103 · 48%
  • Professional and courteous102 · 48%
  • Careful with belongings59 · 28%
  • Turned up when they said42 · 20%
  • Kept in touch13 · 6%
  • Price matched the quote4 · 2%

Counted across the 213 four and five star reviews we have read for Rocky Mountain Movers. A review can mention more than one thing.

In their own words

5-star Google reviewMegan C.6 years ago
I've used Rocky Mountain Movers twice now (apartment to apartment and apartment to house). Both times the staff have been friendly, professional, and responsive. When I asked for a quote, I received a response back very quickly and had no issues booking them. The movers were punctual and very quick with their service while still securing my belongings (no damage at all!). Highly recommended!
Reply from the business

Thank you Megan for the great 5 star review and for using RMM again for your moving needs! We pride ourselves on great customer service and are happy you had a great experience getting a quote and scheduling your move. We appreciate your recommendation!

5-star Google reviewLeigh A.13 years ago
I have now used Rocky Mountain Movers for the two times I moved within Salt Lake City in the last 20 years. Once 18 years ago and then just in the last couple of months. I found them to be reasonably priced, efficient and both times they came in UNDER the quote. I would use them again if I need to move.
5-star Google reviewSeth M.Edited 2 weeks ago
I am revising this review: I mentioned in the first review that Rocky Mountain had slightly scraped up my piano during the move and broke one of my porch steps. After posting that, one of their guys, Greg, quickly got in touch with me and scheduled a time to come out and see the damage. Greg came out to my place and showed me, via pictures his team took before the move, that the scratches to my piano were pre-existing. That's 100% on me.
Reply from the business

Thank you Seth for taking the time to update your review and more importantly, for giving us the opportunity to make things right. We're grateful Greg was able to meet with you, review the pre-move photos and take care of the porch step and piano so everything was left in great shape.

5-star Google reviewJonathan A.11 years ago
Recently hired Rocky Mountain Movers to move from the top floor of our 1-bedroom condo building to a new house and couldn't have been more pleased with their service. The three-person crew took a total of 3 hours: that included the time driving to and from the moving locations, which was amazingly fast given that they had to carry everything (dozens of boxes, furniture, mattresses, etc.) down 3 flights of stairs, drive across town (approximately 15 miles), and unload.
Reply from the business

Johnathan, thank you for calling us for your move, I'm glad to hear how well our movers performed. Your remarks help us gauge how our staff is doing, apparently they are doing great. Thank you!

What Google’s own summary highlights

Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.

  • efficient movers9
  • piano moving7
  • careful movers7
  • fast movers4
  • household move4
  • local moves3
  • careful with furniture3
  • strong movers2
  • careful packing2
  • easy scheduling2

Where else this company appears

Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.

  • yellowpages.comdirectory
  • facebook.comsocial
  • chamberofcommerce.comdirectory

Before you hire Rocky Mountain Movers

Whatever this company’s numbers say, the same handful of things go wrong on a move. These guides are how to keep your side of it tight.

All moving guides →

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