Rush Express Services
Mover in Bakersfield, California
Google rating
3.8
Ratings counted
26
Are 1 or 2 star
26.9%Well above typical
The rating breakdown
7 of the 26 ratings in Google’s published star breakdown for Rush Express Services are one or two star.
Worked out from 26 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Bakersfield
22.2 percentage points higher than the middle of the 14 listings in Bakersfield we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 16 | 61.5% | |
| 4 star | 2 | 7.7% | |
| 3 star | 1 | 3.8% | |
| 2 star | 0 | 0% | |
| 1 star | 7 | 26.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Rush Express Services at 26.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Rush Express Services, counted by matching the words they used.
- Late, delayed or a no-show2 · 50%
- Damage to belongings1 · 25%
- Crew conduct1 · 25%
- Stopped responding1 · 25%
Counted across the 4 one and two star reviews we have read for Rush Express Services. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
3 BdRM move. Two young guys (Andrew from Missouri) attempted to pack our 26’ uhaul and seemed nice and professional at first- except one was covered in dog hair and smelled like a sweat shop - not the essence I want on my belongings. The other (Andrew) was on the phone throughout the 2 hours I initially reserved and when I inspected after 1 hour they had only 1/4 of the truck packed and retorted “we don’t rush”. Their company is named RUSH !
This Lady would not let them do there Job calling them hillbillies and other stuff, it was 100 outside and hotter in the Truck so yes they were sweeting, the Guy she said had a dog hair ,this guy doesn't have any animals, she keep putting down both guy's, her Wife was super nice and keep…
There is never a reason for anyone to consider these jokers! They were referred by Uhaul on White Lane. I called them from there to book. I booked and was assured ‘done deal’. Time came, they did not show up. I called. I called Uhaul, they called. No answer. No answer. It wasted a half the morning of valuable time. Looked online and found someone else. Never, ever call these people!
We never got a call or booked this Jeff wood's , we checked all our phone lines for missed calls from this person, the Moving Manager and Assistant Manager and our u Haul phone was checked, all jobs that were scheduled got done and all gave us 5 Star review on our movinghelp site, our company site…
Scheduled to load uhaul for one way move. Confirmed the night before. Did not show up: no phone call. Took numerous texts and phone calls and finally received a call hour and half later. Apologized and said they would be right out. Waited another 30 minutes and they never showed or called again. This was a one way move so it affected our schedule for the day. Caused us to pay an extra day for the uhaul trailer and to scramble to get help.
This customer called me at 8:30 AM , I got on top of this tried calling the guys that were scheduled no answer, called the Manager in charge, since it was a weekend all my guys were off that were not scheduled for a move, I sent a messenger over to wake him up he called the customer at 9 said he…
They did me good at first but when it come from loading the truck up they missed a lot of space in that truck then at the end they said oh you can't fit the rest of your stuff in there so you got to get rid of a lot of it when I'm loaded it there was a lot of space back there can you trained them hands how to pack a truck up
Tryed to move everything from a large house and Garage into a 26 foot u haul was too many items to load up with out damaging furniture already loaded so something was not going to fit with out damages going over 2000 miles cross country.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast5 · 36%
- Professional and courteous2 · 14%
- Turned up when they said1 · 7%
- Careful with belongings1 · 7%
- Kept in touch1 · 7%
Counted across the 14 four and five star reviews we have read for Rush Express Services. A review can mention more than one thing.
In their own words
I enlisted the services of Rush Express twice. Once to help me move into Bakersfield (August 2018 with Ron & Cheeto) and once to help me move out (August 2019 with David and John). On each occasion they were on time an worked hard. They were responsive to my direction and cooperated well to accomplish my goals for the day. They were careful, polite, and respectful. Also, on each occasion I underestimated the time required however they were flexible and accommodating, remaining on the job until it was completed.
Thank you for your business
Andrew and his coworker were very efficient and professional. They assessed what needed to be loaded and proceeded with an excellent plan that utilized the space in the rental truck well. I highly recommend this team for anyone needing moving help!!
I had a great experience with this company. Andrew and his helper (I'm sorry I didn't get his name) did a wonderful job loading my uhaul. They were fast and efficient. I am very grateful!
Thanks for your review
Super nice guys. Loaded everything quickly and seemed to pack it in tightly. One star deduction for arriving a few hours later than expected.
Thanks for your review
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- moving-related packing3
- punctuality3
What the company says about itself
Taken from Rush Express Services’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
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“…schedule a repair, or provide a free estimate over the phone. Whether it's a washer t”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“How It Works Contact Us Fast Service Licensed & Insured No Fix, No Fee By calling”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“Contact Us Fast Service Licensed & Insured No Fix, No Fee By calling, you agree to”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
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“'t pay. We stand behind our work with a satisfaction guarantee. Appliances We Service Washers · Dryers”Raw text captured from the page, including any surrounding navigation.
- Says it is bondedsays on their website
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“…provider you hire is properly licensed, bonded, and insured in your state or jurisdict”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- chamberofcommerce.comdirectory