San Diego Elite Furniture Moving House and Apartment Movers
Mover in San Diego, California
Google rating
4.6
Ratings counted
212
Are 1 or 2 star
9.9%Above typical
The rating breakdown
21 of the 212 ratings in Google’s published star breakdown for San Diego Elite Furniture Moving House and Apartment Movers are one or two star.
Against other movers in San Diego
7.4 percentage points higher than the middle of the 22 movers in San Diego we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 186 | 87.7% | |
| 4 star | 4 | 1.9% | |
| 3 star | 1 | 0.5% | |
| 2 star | 0 | 0% | |
| 1 star | 21 | 9.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is San Diego Elite Furniture Moving House and Apartment Movers at 9.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for San Diego Elite Furniture Moving House and Apartment Movers, counted by matching the words they used.
- Damage to belongings8 · 38%
- Price rose after the quote4 · 19%
- Crew conduct4 · 19%
- Items missing or never delivered3 · 14%
- Late, delayed or a no-show2 · 10%
- Stopped responding1 · 5%
Counted across the 21 one and two star reviews we have read for San Diego Elite Furniture Moving House and Apartment Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I am writing this review to warn others about our experience and hopefully get a response from Elite Furniture Moving, as they have still failed to address our concerns. From the beginning, communication was poor. Our movers were scheduled to arrive between 8:00 and 10:00 a.m., but after multiple delays and changing arrival times, they didn't arrive until around 3:40 p.m.
I used them two months ago in April to move. And I would never use them again and suggest no one else uses them either. After over a month of back and forth over their movers breaking something they weren't supposed to touch, and filled out paperwork to report what was broken. It took me 3 different email to getting a response from them for them to tell me basically they weren't going to reimburse me for the broken item that they weren't supposed to even be touching.
Needed one item moved, employee said he would call me back after checking the schedule and quickly hung up. I tried calling back twice and they did not pick up. Never called me back. If you don't want to do it, let me know so I don't waste my time waiting around for you.
Hi, Kianna. Thanks for your feedback. I'm not sure what to do here except to apologize. We don't have any record of Kiana K. from San Diego in our customer database and unfortunately, no one on our staff recalls the situation you described.
The Experience started out to be a really good one from the booking ease and even meeting the 3 workers. I had the guys help with the remaining packing so I knew it would cost a little extra. When I first got a little alarmed was when I was told I had to pay for all the wrap involved in the move. I had to move on this day, so I agreed and moved on. The guys told me they would take a short 5-to-10-minute break and get right back to it. So, I was aware.
Thanks for your feedback! We just want to clear up a few details about your move. Our team handled a full packing and moving job for your four-bedroom, three-bathroom home, taking everything to a storage unit.
We had a terrible experience with this moving company. This was NOT a full-house move. We transported the majority of our belongings ourselves. We hired them strictly to move heavy furniture. The items they were responsible for were: • One sectional couch • Three bed frames (already disassembled and ready to load) • Three wooden dressers • Three lightweight Amazon-style bin dressers • One nightstand • Five TVs That’s it. We were quoted for a 3-hour move with 3 efficient workers.
I hardly recommend do not use this company,it’s fish and bates .they are not telling the the exact hidden chargers ,I reserve them and paid 300$ deposit they were supposed to charge me after negotiations 129$ per hour and they’re employee showed up to my place .he did clock in and pay around talking on the phone pretending he s trying to get a hold of his company to provide an agreement then after half an hour he start working till he finished the job it was exactly less than 4hours then meanwhile I realized that…
I contracted Elite to move my belongings and store them from my 4 bedroom home while I waited for my new home to be ready for move in. Initially I was only going to use them to move my things into PODS and store them with PODS. But the owner Daniel Tsepelev, convinced me that they had storage and that there price is better. I decided to allow them to move me and to store my items. I packed approximately 3/4ths of my belongings and left 1/4 for the movers to pack.
My experience with Elite Furniture Moving Company was extremely disappointing and felt deceptive from start to finish. The company and its associates took advantage of my situation and used manipulative tactics throughout the move. They initially arrived with a large truck and several strong workers, which gave the impression of professionalism.
We sincerely apologize for your experience, as it does not reflect our values or service standards. We take allegations of deceptive practices and unprofessional behavior very seriously.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous62 · 36%
- Worked hard and fast61 · 36%
- Turned up when they said35 · 21%
- Careful with belongings26 · 15%
- Kept in touch17 · 10%
- Price matched the quote8 · 5%
Counted across the 170 four and five star reviews we have read for San Diego Elite Furniture Moving House and Apartment Movers. A review can mention more than one thing.
In their own words
First, I would like to thank you for saving my sanity and helping us to move our entire 3 bedroom house from San Diego to San Francisco! I was an absolute wreck dreading the logistics but Elite Furniture Moving saved me from literally losing my mind. So, when I called them initially their representative (I believe their name was Eugene) on the line was a total sweetheart. he answered all of my questions (believe me there was a lot haha) and 10 minutes later we were booked.
Thank you for your wonderful feedback, Victoria! We're thrilled to hear that we could help make your move from San Diego to San Francisco a smooth experience. Our team takes great pride in handling every piece of furniture with care, so it's fantastic to know that everything arrived in perfect…
Adam, Dorce, and Stas .. three hardworking guys, nonstop concerted efforts .. showed up on time and were cordially responsive to my particular requests.. pleasant & friendly personality .. made the move extremely smooth ..
I had a great experience working with you guys. A friend recommended your company to me and I must say I was impressed. Your call agents were good and professional. They explained everything I needed to know about my move excellently and answered every question professionally. I also appreciate the fact that they followed up on me diligently.
Thank you so much for the wonderful review! We’re truly glad to hear that you had such a great experience with our team from start to finish. It’s great to know that our call agents were able to clearly explain the moving process and answer all your questions, and that our movers delivered the same…
Junior and Kelsey were our movers and did a fantastic job. It was exceptionally hot that day, but they were focused and took care to pack our things up and deliver them into each of the rooms. They were actually able to complete the job quicker than we expected. Elite Moving company itself was very informative every step of the way advising of the costs, additonal costs and how they conducted their business.
Hi Sonia, Thank you so much for your thoughtful review! 🙌 We’re glad to hear that Junior and Kelsey provided such a great experience, even in the heat—our team truly appreciates your kind words.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly movers10
- careful with furniture9
- on time6
- no damage5
- easy process5
- efficient movers4
- delicate item moving3
- quick move3
- honest sales guy2
- careful crew2