Secure Storage
Self-storage facility in Waukegan, Illinois
Google rating
4.3
Ratings counted
34
Are 1 or 2 star
14.7%Above typical
The rating breakdown
5 of the 34 ratings in Google’s published star breakdown for Secure Storage are one or two star.
Worked out from 34 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Waukegan
8.1 percentage points higher than the middle of the 11 listings in Waukegan we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 26 | 76.5% | |
| 4 star | 2 | 5.9% | |
| 3 star | 1 | 2.9% | |
| 2 star | 1 | 2.9% | |
| 1 star | 4 | 11.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Secure Storage at 14.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Secure Storage, counted by matching the words they used.
- Damage to belongings1 · 20%
- Items missing or never delivered1 · 20%
Counted across the 5 one and two star reviews we have read for Secure Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
The place is rubbish. On Monday, July 10, 2017 when my husband went to look for his tools of work that he kept in the warehouse he saw that they had stolen several deposits including in us. Today the company says that they do not take responsibility for the robbery that happened that day in all the deposits.
To many mice all my belongings are damaged personal stuff and have the nerve to say they have mice poison I can put down I can't use none of my stuff all those mice dropping I wish I would of known, now I got to start over, good stuff I would never store there it's my opinion.
Overpriced.. needs better long term discounts. Don't ever ride a bicycle in here, cuz once you get in, you can't get out!! No keypad on the inside to get out.. it has a vehicle pressure sensor to open gate.. totally gheyyyyyyy...
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous3 · 23%
Counted across the 13 four and five star reviews we have read for Secure Storage. A review can mention more than one thing.
In their own words
Great experience! The facility is well-maintained, secure, and easy to access. A special thanks to Priscilla - she is an amazing person who went above and beyond to help me. Her professionalism, kindness, and willingness to assist made the whole process smooth . Highly recommend!
I want to take the time to thank Priscilla for helping me on my storage unit. Very precise, accommodating and explained everything. Thank you for making everything so smoothly and with EXCELLENT customer service. 100% recommend.
Priscilla has been very helpful and went above and beyond to assist me with my storage needs. She even helped me get something heavy I was struggling with into my unit. Would highly recommend.
I am very happy with my experience today. Priscilla was a big help and went above and beyond to assist me while I was here. The property was kept clean and maintained. Thank you Priscilla.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- helpful staff13
- priscilla3
- unit2
- secure lot2
- rent2
- carrying assistance2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- chamberofcommerce.comdirectory
- yellowpages.comdirectory