Soto’s Furniture
Furniture store in Waukegan, Illinois
Google rating
4.7
Ratings counted
317
Are 1 or 2 star
6.9%Above typical
The rating breakdown
22 of the 317 ratings in Google’s published star breakdown for Soto’s Furniture are one or two star.
Against other listings in Waukegan
About the same as the middle of the 11 listings in Waukegan we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 285 | 89.9% | |
| 4 star | 7 | 2.2% | |
| 3 star | 3 | 0.9% | |
| 2 star | 5 | 1.6% | |
| 1 star | 17 | 5.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Soto’s Furniture at 6.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Soto’s Furniture, counted by matching the words they used.
- Damage to belongings2 · 25%
Counted across the 8 one and two star reviews we have read for Soto’s Furniture. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
PLEASE READ THIS WHOLE REVIEW BEFORE YOU BUY, BAD REVIEW. HEADS UP, WORSE PLACE EVER, I HOPE EVERYONE READS THIS BEFORE U BUY!!!! I would never buy furniture at SOTO'S FURNITURE STORE again. Yes they are cheap I love my sectional, however they cheaply made, I bought my couch less than 2 months ago, i was told no refunds or returns and I'm ok with that, however I would like my couch replaced, my son sat on the chase lounge part of it and the foot/leg of tge couch broke literally went all the way into the bottom of…
Furniture was mediocre. Then two days later I seen ticks coming from it. I've gotten bitten twice.. I seen eggs in the small creases and folds in the fabric. Now I have to throw my couch that I paid all this money for in the garbage. Not …
worst materials EVER DO NOT BUY FROM HERE we financed a bed here and it broke literally a week later we’re still having to pay for a broken bed and the crazy thing is it broke by us just laying down no force at all just broke !!
Hi ، I’m the store manager and we have not received Any complain from any customers recently and our furniture come with one year manufacturer warranty you can contact us at [phone removed] and we should be able to repair it or replace it for new one , thanks .
I rather spend my money at Wayfair or Royals before I Waste my money on this two little furniture don’t get scammed like I did run
Furniture is no good didn't even last a year. They have good customer skill.There furniture is just no good if you have kids.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous2 · 18%
- Turned up when they said1 · 9%
- Careful with belongings1 · 9%
- Price matched the quote1 · 9%
Counted across the 11 four and five star reviews we have read for Soto’s Furniture. A review can mention more than one thing.
In their own words
Mohammed is the best! I've always bought my furniture here. The service is excellent; they're very friendly and deliver the furniture on time. Yesterday I bought my dining room set for my daughter Sophia's birthday, and it turned out beautifully—very good quality and a great price. The service is always the best with Mohammed. Thank you!
I highly recommend Soto’s Furniture! The customer service was outstanding from start to finish. I picked out my couch and had it delivered the very next day, which was incredibly convenient. The delivery team went above and beyond—they carefully removed my old couch from the basement and managed to bring the new one downstairs, even though it was a tight and difficult fit. They handled everything professionally, set it up perfectly, and made the whole process stress-free. These guys truly know what they’re doing.
Fernanda is a excellent sales lady that helped me pick out the perfect living room set for me and delivered the same day (amazing). I only shop for my furniture at Sotos, I would highly recommend this furniture for all families. Best customer service experience!
My husband and I love Soto's. We are always met with generosity, kindness and respect. We have a powered sofa set that we've had for 4 years now that is still going strong. We have all size friends and family members and it has held up to …
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- quality furniture12
- bedroom set11
- couch11
- living room set7
- kind staff5
- furniture selection4
- best deals3
- budget3
- mattress3
- leather sectional2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- yellowpages.comdirectory
- facebook.comsocial
- yelp.comreviews