Sentinel Storage - Lethbridge (Self-Serve)
Self-storage facility in Lethbridge, Alberta
Google rating
4.7
Ratings counted
99
Are 1 or 2 star
4.0%Around typical
The rating breakdown
4 of the 99 ratings in Google’s published star breakdown for Sentinel Storage - Lethbridge (Self-Serve) are one or two star.
Against other listings in Lethbridge
About the same as the middle of the 16 listings in Lethbridge we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 82 | 82.8% | |
| 4 star | 8 | 8.1% | |
| 3 star | 5 | 5.1% | |
| 2 star | 0 | 0% | |
| 1 star | 4 | 4.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Sentinel Storage - Lethbridge (Self-Serve) at 4.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Sentinel Storage - Lethbridge (Self-Serve), counted by matching the words they used.
- Damage to belongings1 · 25%
- Items missing or never delivered1 · 25%
Counted across the 4 one and two star reviews we have read for Sentinel Storage - Lethbridge (Self-Serve). A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Had a unit in 2012 here for a few months and had everything stolen out of it within the second month of getting the unit. It was suggested it was likely the owners since many of the units at the time had been robbed and there were letters in the units saying not to contact the police and with each units owners names on the letters. Would not recommend
Hello Tim, our clients and their belongings are our top priority. Our senior management team would like to connect with you directly as they investigate this matter. … More
I would never rent a space from these guys. Rate hikes are frequent and given with short notice. Properties are constantly being broken into. Insurance is a joke. They have guys living at this location, and as long as you pay they break laws.
Before it changed ownership, the service and experience FAR exceeded five stars. But after it changed, I STILL after nearly THREE years have not received my deposit back. As a single mom of five, I am MOST disgusted.
Hello Sky Razor. Thank you for your review. Your feedback has been sen to upper management for further investigation.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous4 · 33%
- Turned up when they said1 · 8%
- Careful with belongings1 · 8%
- Price matched the quote1 · 8%
- Worked hard and fast1 · 8%
Counted across the 12 four and five star reviews we have read for Sentinel Storage - Lethbridge (Self-Serve). A review can mention more than one thing.
In their own words
This place is truly amazing they have the most honest and kind people working here they're very quick to help and answer questions and give a hand when it's needed i'm very grateful for the care and concern these employees show for the units and securing them and making sure your stuff is well Protected. when ive needed a unit to store stuff in temporarily or long term thanks again to jeff and his team you guys make each and every experience worthwhile. Kind regards Matt whiteford Mightymen Moving
Thank you, Matt, for sharing your fantastic review! Jeff and our team will be thrilled to hear your kind words and to know they were able to assist you efficiently and seamlessly. We appreciate your recommendation and feedback, and look forward to serving you again soon.
Very friendly, great prices and prompt service. Recommend for your storage needs.
Thank you, Jones, for sharing your positive experience with us. We're thrilled to hear that you found our team friendly and our prices great. It's wonderful to know that our prompt service met your expectations. We appreciate your recommendation and look forward to welcoming you back soon!
Great storage place. They are very accommodating. If you are going to be a few days late with your payment and you call them to let them know they usually don't charge the late fees. I feel like my belongings are safe here.
Thanks for your review! We're committed to delivering great value. We hope to see you again!
The units were clean. The staff was very friendly and accommodating. Whenever I had a concern there was someone there for an answers. It was a wonderful experience.
Thanks for the kind review, Ashley! Delivering value and a great experience is what we strive for. Hope to have you back again soon!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly staff41
- accommodating staff11
- clean units4
- easy process4
- pricing4
- helpfulness3
- pleasant experience2
- secure facility2
- locker location2
- accessibility2
What the company says about itself
Taken from Sentinel Storage - Lethbridge (Self-Serve)’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“. Secure Facility : Protected by 24/7 security and video surveillance . Free”Raw text captured from the page, including any surrounding navigation.