Serenity Movers
Google rating
4.8
Ratings counted
145
Are 1 or 2 star
3.4%Around typical
The rating breakdown
5 of the 145 ratings in Google’s published star breakdown for Serenity Movers are one or two star.
Against other movers in Bronx
2.7 percentage points lower than the middle of the 19 movers in Bronx we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 132 | 91.0% | |
| 4 star | 8 | 5.5% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 5 | 3.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Serenity Movers at 3.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Serenity Movers, counted by matching the words they used.
- Damage to belongings2 · 50%
- Items missing or never delivered1 · 25%
- Crew conduct1 · 25%
Counted across the 4 one and two star reviews we have read for Serenity Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Rude when ask a question, not helpful at all, damages and scrapes all over the walls, look like in a hurry to get out, will not recommend.
I paid $400 a month for storage during my renovation. When I get my stuff back, there were many things missing, like a much-beloved coffee-table book on Keith Haring. Always in a move, things break, but I have moved at least 10 times while living in New York, and I have never had nearly so much breakage as I did here. NOT recommended.
Me and my fiancé booked with serenity movers almost a month in advance. However the moving truck was a hour & a half late to my location and did not alert us. Then when we got to our home they couldn’t move my couch downstairs. I understand we have narrow stairs however I feel as if they were rushing to their next job and didn’t try enough. But that’s not even why I’m upset, when they were done we paid and tipped them I must add.
The movers were great and did a good job. BUT BEWARE THE GOUGE: before the move, the owner insisted on giving me an "estimated" quote -- refused to come see the job in person — and then tried to bill me for almost FIVE TIMES the estimate when the job was done! Never again.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous71 · 55%
- Worked hard and fast57 · 45%
- Turned up when they said36 · 28%
- Careful with belongings31 · 24%
- Kept in touch18 · 14%
- Price matched the quote4 · 3%
Counted across the 128 four and five star reviews we have read for Serenity Movers. A review can mention more than one thing.
In their own words
I recently hired Serenity Movers for my relocation, and the experience was exceptional from start to finish. Moving can be stressful, but their team transformed the entire process into something smooth, organized, and surprisingly easy. From the moment they arrived, they were punctual, professional, and incredibly friendly. They took the time to walk through my home, understand what needed extra care, and explain their plan so I always felt informed. What impressed me most was their attention to detail.
Thank you so much for the kind words, Cristina! We’re thrilled we could bring some 'serenity' to your moving day. It was a pleasure helping you settle into your new home. Max- The serenity movers team
Working with Serenity Movers was the best experience I've had with movers by far. They were easy to contact and flexible with scheduling (even a week before my move date). I received a referral from a friend to use this service and received a discount on top of already very reasonable pricing (couldn't be beat). Moving is already a stressful process of estimating items and Serenity Movers was awesome to work with because they base pricing on time, not per item like most other movers in NYC.
I will absolutely use Serentiy again!!! I purchased the 3 hour, 3 person moving package from Serenity to move from our 1 bedroom apartment into our new one bedroom apartment. The move could not have gone smoother. From the beginning, their customer service was top notch. Maxwell helped walk me through the inventory process to ensure I was selecting the right package with the correct number of movers. He was very flexible and accommodating when we needed to adjust our move date.
This is the fourth time I’ve used Serenity and every time has gone smoothly. They are extremely fast and efficient when it comes to packing and loading the truck. They are also careful with your belongings. The staff is always friendly and hard working. Most recently, they performed a move from North Jersey to Bucks County, PA.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- helpful staff21
- polite movers10
- respectful staff10
- estimate9
- prompt crew8
- easy move6
- professional crew6
- efficient movers6
- fast movers4
- careful packaging3
- moving process3
- booking coordinator2
What the company says about itself
Taken from Serenity Movers’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
Operating numbers published on their site
- USDOT 1395829
Interstate movers in the United States are regulated federally, and these numbers can be looked up against the public register. We reproduce what is printed on the company’s site; we do not check whether the number is current, or whether it belongs to this business. Look it up on the FMCSA register ↗ (opens in a new tab)
- States how long it has tradedsays on their website
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“…you pay — period. A crew averaging over 20 years with the company. You know who is comin”Raw text captured from the page, including any surrounding navigation.
- Mentions the Better Business Bureausays on their website
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“USDOT: 1395829 · Booklet BBB BBB A+ Rating View our profile Follow us on Instagram”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“…licensed by the NYS DOT #34554 & Insured NYC moving company founded in 1999, hea”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
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“…for customers who want transparent, guaranteed pricing, instant Certificates of Insura”Raw text captured from the page, including any surrounding navigation.
- Publishes a licence or operating numbersays on their website
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“…fully licensed (N.Y.S Household Mover License: 34554) and insured (USDOT: 1395829). We carry”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“…in NYC Serenity Movers is a fully licensed by the NYS DOT #34554 & Insured NYC”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“About Us Price Guarantee Contact Get a Free Quote Boutique Residential & Commercial M”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
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“…you have access to your storage unit 24/7 Monitoring Round-the-clock video survei”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- facebook.comsocial
- homeadvisor.comreviews
- yelp.comreviews
- chamberofcommerce.comdirectory
- yellowpages.comdirectory