Shur-Way Moving & Cartage

Absolutely terrible company to work with. They shouldn’t ever be allowed to move military families. Completely unprofessional, Joe argued with me about what he had told my wife he will do then asked me to take stuff apart because he didn’t hire a third party. So much broken and lost stuff. If you are military and you get this company assigned, request a different one. I’ve been in 15 years and never had this terrible of an experience.

**SHOULD NOT GET A STAR** This company is an absolute joke. My husband (active duty military) PCS over 2 years ago. Their movers damaged personal property as well as the structure of our home. While the movers immediately acknowledged and took accountability for the damages, the company in itself did nothing but delay, deny, and low ball us on the cost to indemnify our loss.

Terrible service, from moving guys to the claims person. I've used Shur Way in the past, but they have lost their way in dealing with customers. The moving guys were rude to my daughter whose stuff was moved from storage, they lost a $2,000 chair, damaged our new wood floors in the move, and significantly damaged an inlaid table. After failing to respond to our claim effort for two weeks, the claims guy was condescending and rude.

BUYER BEWARE!!! I had numerous pieces of furniture broken, chipped and destroyed, as well as $16,000+ of my jewelry and collectable trinket boxes stolen. In September 2021, during my move I saw an employee of Shur Way Movers {Libertyville} named Gabriel, lift an unsealed box (they did a horrible packing job) from the back shelf of the truck and stumble with it while dancing to the hip hop music they had playing on the truck. Two items fell out of the box.

Unfortunately I used Shurway this August 2023 and had a terrible experience. They loaded the truck without wrapping my custom chairs getting grease stains on three. They put the mattresses on wrong. They scratched my new floors, scratched and nicked several pieces of furniture. (One piece that they had waiting in the garage that they sat on. They broke part of the mirror on my dresser and hid it.

DO NOT recommend! I used Shur-Way to move from Wisconsin to California. The first day they came to pack my 3 bed/2 bath house. Day 2 they put all of my items on the truck to ship off. The main packer told me he was going to places numbered stickers on each box once they got back to their storage area to minimize the time at my house. I did get copies of my paperwork, instead was told to take a picture of them all. I agreed. Once I arrived in Cali, I requested my items to be sent to my new address.

I am very VERY displeased with these movers. We had a cross country military move, and it seems only my belongings were damaged. Which is ironic, because my husband specified that if any items were to be packaged with care, it was mine. I own a small business, and i am currently unable to work because so many of my materials are missing and I’ve had to DRASTICALLY downsize due to the fact that my carts & storage bins were broken & misplaced as well. My engagement ring is missing, i have half my jewelry.

Although we felt we would be in good hands after meeting the person who quoted our move and picking up our boxes at their very nice facility in Libertyville, our experience was very unpleasant. We were assigned a 4 person crew, but only 3 men showed up initially. The move took longer than quoted even though we had sold several pieces of furniture that had been quoted for the move. Toward the end of our move, we just had the crew dropping things in the garage because we wanted it to be over.