Simply Stor-It
Self-storage facility in Longview, Texas
Google rating
4.5
Ratings counted
65
Are 1 or 2 star
9.2%Above typical
The rating breakdown
6 of the 65 ratings in Google’s published star breakdown for Simply Stor-It are one or two star.
Against other listings in Longview
4.1 percentage points higher than the middle of the 17 listings in Longview we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 53 | 81.5% | |
| 4 star | 4 | 6.2% | |
| 3 star | 2 | 3.1% | |
| 2 star | 1 | 1.5% | |
| 1 star | 5 | 7.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Simply Stor-It at 9.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Simply Stor-It, counted by matching the words they used.
- Damage to belongings1 · 20%
Counted across the 5 one and two star reviews we have read for Simply Stor-It. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Not safe or healthy place to Store your things. They allow people to stay in the drive thru during the day/night, as in live in it. They know they are there as they have video cameras every where. They also know mold was left in the open air storage area on the north side of the drive thru for 2 months. Very nasty air borne mold based on professional restoration people that looked at my belongings after they were ruined. This company doesn't care about their customers. ONLY WANTS YOUR MONEY!!!
don't give you one month free but they sure do make up for it in their outrageous late fees and I'll never go back there again. I've been homeless moving from one place to the next and just barely can afford to pay for a place to live and they want to charge me $35 in late fees and it's just ridiculous I can get a storage building for $35 somewhere else
We are so sorry you did not have a good experience incurring late fees at a time when you could not afford them. Please call [phone removed] if you need to discuss billing further. We care about our customers.
Nice place, but the staff parks inside and even in the way of the doors. So you either have to lug your stuff around their vehicle or go ask them to move: Almost every time I’ve been in I have had to go ask, can you please move your vehicle so I can access the unit. They do, however it’s none the less extremely frustrating.
Thank you, Billy, for bringing this to our attention! We strive daily to provide the best experience possible.
We have been very disappointed in how this location’s parent company has handled a failed roof and didn’t notify anyone for over a month!!! …
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous2 · 12%
- Worked hard and fast1 · 6%
Counted across the 17 four and five star reviews we have read for Simply Stor-It. A review can mention more than one thing.
In their own words
I have found the Simply Stor-it facility to be a very efficient means of storing my household goods, a well-managed operation led by Patrick. I highly recommend the use of Simply Stor-it for both small and larger goods.
Thank you for your kind review and recommendation! We’re glad to hear that Simply Stor-it has provided you with an efficient and well-managed storage experience. We appreciate your recognition of Patrick’s leadership and dedication to providing great service.
One of the best storage places I’ve ever rented, and I’ve moved a lot. This unit was not only clean, the people were very friendly and informative. This is one of the best climate controlled units in Longview.
Thank you for your fantastic feedback! We’re glad to hear you found our units clean and our team friendly and helpful. It means a lot to be recognized as one of the best climate-controlled storage options in Longview. We appreciate you choosing us!
I have been with this company for 2 years. Patrick has been a blessing. He is so helpful and always has a pleasant attitude. Never had any problems. I recommend this facility to anyone who is looking for a safe, clean, and secure place to put your belongings. And Patrick is just a plus. Thank you Simply Store it for 2 years of service ....
Thank you so much for your wonderful review and for being a loyal customer for the past two years! We’re thrilled to hear that Patrick has provided such helpful and friendly service. We’ll be sure to share your kind words with him. … More
I had a great experience at Simply Stor-It. Being an indoor storage unit kept everything at room temperature so I didn’t have to worry about anything melting. The cameras assured me I wouldn’t have to worry as much about theft and the staff was kind and answered any questions I had.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- cleanliness14
- safety8
- clean facility4
- easy access3
- informative staff3
- storage room3
- renting3
- climate controlling3
- desk2
- affordability2
What the company says about itself
Taken from Simply Stor-It’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“Support Office Hours Access Hours Rent 24/7 on-line! Customer support available: 8”Raw text captured from the page, including any surrounding navigation.