Sinatra Movers
Mover in Los Angeles, California
Google rating
4.8
Ratings counted
404
Are 1 or 2 star
3.7%Around typical
The rating breakdown
15 of the 404 ratings in Google’s published star breakdown for Sinatra Movers are one or two star.
Against other movers in Los Angeles
2.5 percentage points higher than the middle of the 21 movers in Los Angeles we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 384 | 95.0% | |
| 4 star | 3 | 0.7% | |
| 3 star | 2 | 0.5% | |
| 2 star | 2 | 0.5% | |
| 1 star | 13 | 3.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Sinatra Movers at 3.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Sinatra Movers, counted by matching the words they used.
- Damage to belongings3 · 33%
- Items missing or never delivered2 · 22%
- Late, delayed or a no-show1 · 11%
- Claim or refund went nowhere1 · 11%
Counted across the 9 one and two star reviews we have read for Sinatra Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I'm only filling this out to warn others. Do not trust the positive reviews. We hired Sinatra for their impeccable Google reviews during COVID. They sent two movers. One was incredibly professional. For the other, it was his first day. He dropped multiple boxes directly in front of me, took three hours past their seven hour estimate, and I had to constantly remind him to pull up his bandana that he was using as a mask. In the span of the move, our fridge was dropped and a piece broke off of it.
Dear Alex. We have already discussed the issue of refund. We are not ready to return $300 without reason, and therefore we advised you to contact our claim department and file a claim. One of our employees was wearing a bandana, his face … More
AWFUL! DO NOT BELIEVE THE GOOD REVIEWS!! This company broke and damaged a number of items. At one point the movers disappeared for an hour and I had to track them down standing around in a random stairwell in my complex failing to move my couch. Instead of asking me the correct path for the couch they took down exit signs and light fixtures in my building WITHOUT permission. They then couldn't figure out how to put the fixtures back up and wasted another half hour doing that. Awful company.
Dear Sarah! We are truly sorry to read your review. Our sincere apologies for inconveniences this move caused you and that some of your furniture was broken. In our company … More
Unfortunately, the movers were 3 plus hours late and damaged multiple pieces of furniture. I understand they were rushing my move because it was so late due to the large job they had prior. I don’t blame the movers but management / the customer service rep seriously sucked.
Hello Tierra! First of all our sincere apologies for inconveniences this move caused you and … More
Krista Hovsepian's review continued from another account... The movers were in my apartment until just after 8 pm, at which point we finally departed for the new building. Just prior to us leaving, the guys came back up to my apartment to inform me that my table would not fit on the truck. They also came in carrying my balcony chaise, my plant, my step ladder, and two large boxes.
This was my 4th move with Sinatra and I won't be coming back. The mover texted and called me around 6am the day of my 10am scheduled move to try to convince me to add a third mover. I told him I've always had successful moves with 2 movers …
Do not, under any circumstances, use Sinatra Movers. My neighbor and I both had absolutely horrific experiences this past weekend (May 1 - 2, 2022) that I cannot even begin to describe in such a way so as to do the extent of what we went …
Dear Krista, We are really sorry that you had such experience with our company! We see how much time and effort you spent to describe your experience, and we are grateful for this, because everyone has the right to express their opinion about our service.
My bed is caving from the movers lack of experience with disassembly and reassembly, lampshades crushed, electronics missing! Worst moving experience ever! Couch smells like cigarettes! DO NOT USE THIS COMPANY!
Hello! We checked our customer base. We do not have your moving information. Our company is always open to dialogue. Feel free to call us at ([phone removed] and we're sure that we can resolve this situation.
Terrible - stay away . They hit me with a bait and switch and terrible estimating . They tried to charger another 4000 on top of my estimate. Horrible customer service .
Hello. Please contact to our email [email removed] Unfortunately, I’m unable to found any record of your name.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast11 · 48%
- Professional and courteous9 · 39%
- Turned up when they said6 · 26%
- Careful with belongings4 · 17%
- Kept in touch3 · 13%
Counted across the 23 four and five star reviews we have read for Sinatra Movers. A review can mention more than one thing.
In their own words
The team was absolutely amazing. Efficient, professional, careful, and kind. Communication was great throughout. I had total confidence throughout the entire day that our belongings would be handled with care. We had difficult stairs and a small elevator and they managed it all with no issues! Couldn’t imagine a smoother moving process. I highly recommend Sinatra movers!
We moved from Santa Monica to Seal Beach last week. The crew arrived on time and helped with packing and disassembling the beds. There was some difficulty getting the bed out through the door, but the guys handled it very well. I’m very grateful for their help. It was a great experience with the Sinatra team. I highly recommend them.
We recently used Sinatra Movers and couldn't be happier with the experience. Eric and his colleague were absolutely wonderful — they handled everything with such care and professionalism from start to finish. The whole day felt seamless, and we really appreciated how attentive and great they were throughout the entire process. Highly recommend!
This is my third time using this company and they are always so efficient and the movers are so kind and great at communicating through the process. Mike and Serge were A-plus for my move from my studio to a 1-bed and happily took apart my bed and put it back together so quickly when it didn’t fit through the door. Definitely recommend!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- professional movers26
- efficient movers22
- no damage10
- quick move10
- small elevator10
- seamless move7
- careful packing4
- move duration4
- covid protocols3
- punctual movers2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- chamberofcommerce.comdirectory