Smart Movers Toronto - Toronto Moving Companies
Moving and storage service in Toronto, Ontario
Google rating
4.8
Ratings counted
448
Are 1 or 2 star
4.7%Around typical
The rating breakdown
21 of the 448 ratings in Google’s published star breakdown for Smart Movers Toronto - Toronto Moving Companies are one or two star.
Against other movers in Toronto
3.1 percentage points higher than the middle of the 21 movers in Toronto we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 426 | 95.1% | |
| 4 star | 1 | 0.2% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 21 | 4.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Smart Movers Toronto - Toronto Moving Companies at 4.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Smart Movers Toronto - Toronto Moving Companies, counted by matching the words they used.
- Damage to belongings7 · 88%
- Late, delayed or a no-show2 · 25%
- Items missing or never delivered1 · 13%
- Crew conduct1 · 13%
- Stopped responding1 · 13%
Counted across the 8 one and two star reviews we have read for Smart Movers Toronto - Toronto Moving Companies. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
We recently moved the short distance from Hamilton to Dundas, Ontario. This was the third moving company we've used in four years, and by far the worst. Here's why: 1. Tardiness. The employees arrived late both on packing and moving day, by 30 minutes on day one and an hour on day two. They didn't get started on moving day until 10 am. Traffic was the excuse on both days. 2. Unprepared. The two packers who arrived did not label anything.
I am sorry that your experience was not the best that it could have been, we strive to provide the best service in moving industry. However, we would like to explain our service in details. It is understandable your frustration concerning … More
Ive never had such a horrible move!!! I have never done a review on a company before but had to warn anyone who was going to move that they should NOTever hire this company!!!!! This company was over an hour and a half late, One of the workers (of 3 we hired) spent the majority of this move on the phone. The ended up smashing our patio table (which I cleaned up) and flower urn durning the move they argued with us over the value in our driveway and so it was up to smart movers and they offered us $6.00 to replace…
Where to begin? I could not be more disappointed by the services received by Smart Movers and it confuses me as to how such our terrible experience could come from a company with so many glowing reviews. After witnessing confusion for the first hour, my husband finally had to step in and start offering directions. They were not careful with some of our expensive furniture or boxes marked 'fragile'. To me, this would be the bare minimum required for "professional" movers. These two men were slow. Painfully slow.
I am sorry that your experience was not as best as you might have wished for. We strive to provide the best service in the moving industry. However, we would like to explain our service in details. Our crew assigned to this move is … More
Please spend your money elsewhere!!! I honestly can't comprehend how they received a 4.2/5 rating. Never in my 6 moves in Canada have I paid over $750 to move. I feel like I have been ripped off by the movers inefficiency and the management of this company. This move began at 10:30 am and finished at 5:45 pm. That is a total of 7+ hours, a whole work day they took. The move was to load the contents of the apartment and deliver to two locations - a storage unit and another condo.
After careful review, taking into account our terms and conditions, we wish to provide with a resolution and explain our services in details: First of all, we would like to state that originally the customer made a … More
This company is a real scam. The workers are not professional movers and have no experience. They were wearing dress shoes and close to go out for dinner. They had no dolly or wrapping plastic for the furniture. They had no gloves and then they were complainig that it was hard to lift up the furniture. Isnt that that your job?? They charge 90$ for transportation fee, but the catch is that your still paying per hour for the drive plus that transportation fee.
I am sorry that your experience was not the best that it could have been, we strive to provide the best service in moving industry. However, we would like to explain our service in details. First of all, this service was booked by another … More
The website looks very professional but don't be fooled! And don't be fooled by positive reviews, check out the spelling and grammar, they wrote these reviews themselves, or had friends and family do it! We recently used Smart Movers to move our 2,600 sq ft. house with only 2 bedrooms of furniture, no living room furniture and about 150 boxes. It took them 17.5 hours!! We were paying by the hour. They brought no lunch so we had to order pizzas to feed them, and we paid them for the time to eat.
I am sorry that your experience was not the best that it could have been, we strive to provide the best service in moving industry. However, we would like to explain our service in details. First of all, that was a huge move which … More
I hired smart movers to move a sofa over a balcony. my landlord said it was the easiest way to have moved things in the past. I moved a small bachelor apartment a five minute distance which took 5 hours with me helping the ENTIRE time. The ONE THING i hired them for was to move the sofa and they broke it banging it against the wall hanging for over an hour(brand new sofa). They also broke the shelving in my hutch and lost a side outdoor patio table.
I am sorry that your experience was not the best that it could have been, we strive to provide the best service in moving industry. However, we would like to explain our service in details. We have checked all the conversations and requests … More
Horrible company. Wish I read some of the reviews before booking them. They arrived late was explained by they company they cannot control traffic. My thought leave earlier. We missed our elevator time because they took forever to load the truck. Their boss called constantly trying to get them to hurry because another truck broke down. But at the same time it slowed our move. They blamed the time because our elevator was small so it took long.
I am sorry that your experience was not as best as you might have wished for. We strive to provide the best service in the moving industry. However, we would like to explain our service in details. We understand your frustration concerning … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast12 · 55%
- Professional and courteous6 · 27%
- Turned up when they said4 · 18%
- Careful with belongings3 · 14%
Counted across the 22 four and five star reviews we have read for Smart Movers Toronto - Toronto Moving Companies. A review can mention more than one thing.
In their own words
I want to take a moment to thank Omar & Alex for the wonderful job they did for our move. They were on time, fast & efficient. They took amazing care of all our items and they wrapped every single pieces that were super important to us. Nothing went missing and they were patient with my Husband and I as we were a bit behind with trying to pack up everything. I am honestly so grateful for their work and recommend them immensely for their help on our move.
Thank you for your thoughtful and detailed feedback! We’re very happy to hear that Omar and Alex provided punctual, fast, and efficient service while taking exceptional care of your belongings.
Excellent service! This was one of the best moving companies I’ve ever worked with. The team handled everything with great care, worked efficiently, and made the entire moving process smooth and stress-free. Highly professional from start to finish. I would definitely recommend them!
Thank you for your wonderful feedback! We’re thrilled to hear that Omar made such a positive impression during your move. Our professional movers are committed to providing reliable, efficient, and stress-free moving services, and we’re delighted to know that Omar’s positive attitude, hard work…
We had Omar and Vlada help us out last weekend and they were fantastic. By far the best moving duo we’ve used, and we’ve moved many times. We had a pod on the property and not only were they amazing and efficient at moving, they were able to pack the pod perfectly. We would definitely use them again.
Thank you for your wonderful feedback! We’re thrilled to hear that your move was a stress-free experience and that our team made such a positive impression. Our professional movers are committed to providing reliable, efficient, and … More
Omar and Innocent came and helped me and my father in a pinch when our other moving company was unavailable. They worked very fast and efficient, they were kind and courteous. I would highly recommend both of Omar and Innocent for any future moves. Thanks for making me smile 😁 …
Thank you for your wonderful feedback! We’re so happy to hear that Omar and Innocent were able to step in and help you and your father when you needed assistance. Our professional movers always strive to provide fast, efficient, and reliable service while treating every customer with kindness and…
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- careful handling17
- polite staff15
- friendly movers10
- smooth move9
- efficient team4
- furniture moving4
- attention to detail3
- ease of use3
- quick move3
- smart movers2
What the company says about itself
Taken from Smart Movers Toronto - Toronto Moving Companies’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is licensedsays on their website
Show the text this came from
“Company In Canada Experienced And Licensed Employees Our staff undergo regular tra”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“; Long Distance Moving Company Call for FREE Quote: 647-995-7177 Home About Us Services Re”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“Contact Us Start Moving Services For more than 20 years, we have provided exceptional moving, r”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- youtube.comsocial
- birdeye.comreviews