Southside Moving and Storage
Moving and storage service at 913 First Colonial Rd Ste 202-A in Virginia Beach, Virginia
Google rating
3.8
Ratings counted
138
Are 1 or 2 star
29.0%Well above typical
Google carries another listing under this name in Virginia Beach. They may be separate branches or duplicate entries for the same business — we cannot tell which, so we publish both: the other listing.
The rating breakdown
40 of the 138 ratings in Google’s published star breakdown for Southside Moving and Storage are one or two star.
Against other listings in Virginia Beach
25.8 percentage points higher than the middle of the 19 listings in Virginia Beach we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 93 | 67.4% | |
| 4 star | 2 | 1.4% | |
| 3 star | 3 | 2.2% | |
| 2 star | 6 | 4.3% | |
| 1 star | 34 | 24.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Southside Moving and Storage at 29.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Southside Moving and Storage, counted by matching the words they used.
- Damage to belongings14 · 39%
- Crew conduct6 · 17%
- Price rose after the quote3 · 8%
- Items missing or never delivered3 · 8%
- Late, delayed or a no-show2 · 6%
- Claim or refund went nowhere1 · 3%
- Stopped responding1 · 3%
Counted across the 36 one and two star reviews we have read for Southside Moving and Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
They are a joke, they damaged my house, my treadmill and lost my sewing machine... they charged way more than I was quoted which I was fine with until I saw the damages... I only contacted them about the sewing machine and after a month I was sent a highlighted attachment stating they weren’t liable for damaged property... it totally disappeared... I can’t even believe I spent over $500 for a room for this mess... oh and you have to chase them Around to even get anyone to help you with a claim!
The absolute worst customer experience I have had with any company I have worked with. The initial quote was fine and then it went all downhill from here. The packers showed up late, were severely understaffed and then took three times as long as any other of my 4 moves across the country. They were supposed to be finished by 1pm on the second day and (after leaving twice for 2 hours each time!) didn't finish until 12:30 in the morning which left my fiancé to have to find a hotel for the night as driving was not…
I moved from Virginia Beach to Newport news because I recently opened up a business in Newport News. I packed all of my possessions and made sure everything was ready for the movers. I left the house I was moving from to the house I was moving to so I could prepare my house for all of the new furniture. When they moved the stuff into my new place they tore a hole in the side of my sectional couch, chipped paint off of my walls, door ways, and more in the new home and left scuff marks on the floor and walls.
Terrible Experience!!! DO NOT USE Southside Movers! The movers cracked my 46in Flat Screen tv and placed it behind my larger TV to hide it. I filed a claim and the "Operations Manager" -Deanna Spina, rejected my claim stating there was no way to PROVE it. AND, the lead mover continues to harass me for dinner dates?!?!? There are more professional companies, avoid them like the plague!!!!
I have a sleep number bed and I called Southside moving and storage to see if they move those beds. I was told they certainly do they do 2 a day at least and they put them together and take them apart all the time. Come the day of the move the movers could not get the whole base down the stairwell. Their manager Tony called me and said his general manager says that they don’t do that type of bed ( that was the his reason i called them salesman said they do them all the time) that have hydraulics ( there are no…
Being a business owner myself, I am very big on customer service, customer follow up and to ease a customers mind in the event that I make a mistake. That’s how you get not only repeat customers but great reviews as well. so when I am a customer i expect to be treated the same way. And in this cause the unprofessionalism of Southside Moving and Storage Southside Moving and Storage due to their lackadaisical response from their operations manager Tony Minozzi who I’ve emailed and called several times with no…
I would not recommend Southside Moving and Storage. Customer service has been virtually non-existent in my case. My move was underquoted, understaffed and several pieces of furniture were broken and/or damaged. Concerns were addressed prior to the move with the Richmond sales rep, Brenda as well as on the day of the move. To no avail. The movers-as well as another employee of the company-confirmed I had a two truck, 4 man move.
If I could give negative stars I would. Let's first start with the person, Marcus, that came to assess the amount of items that will be packed up. We agreed upon a delivery date and a few hours later I receive an email where the delivery date changed for 2 weeks later than we agreed. The packers said they had to empty our dresser drawers. In my mind and from previous moving experiences the packers wrapped the dressers with our belongs inside it. The problem is added unnecessary work when unpacking.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous51 · 59%
- Worked hard and fast30 · 34%
- Careful with belongings17 · 20%
- Turned up when they said14 · 16%
- Kept in touch5 · 6%
- Price matched the quote4 · 5%
Counted across the 87 four and five star reviews we have read for Southside Moving and Storage. A review can mention more than one thing.
In their own words
Southside Moving and Storage is a great moving company. Very professional, efficient, and personable staff. Kasmin is a great moving specialist that made me feel comfortable from start to finish in regards to scheduling. Eugeniy and Eric were a great moving team! They showed up on time, were kind, and very organized and careful with our belongings. Even speaking with Joe, one of the GM's of the company was great! I would certainly recommend this company for any moving services to our family and friends!
We want to express my appreciation to Southside Moving and Storage (all staff that we dealt with), for the outstanding job that your team did throughout our moving experience. The crew who packed and loaded the truck in Virginia on July 17, and the crew that unloaded it on August 6 were professional in every meaning of the word. Not only did they do their job in a very professional manner, they were also courteous, friendly and helpful during all that was involved in this process.
Had an outstanding move with SouthSide Moving going across town for a reasonable price. Steve R, Calvin, and Allen were professional, courteous, and very helpful. They asked exactly what we wanted and where we wanted our things placed. They took great care in our boxes, items, furniture, fragile items, and our hardwood floors. They didn't back down from some tough requests (i.e. bringing heavy couch up and down stairs.) They didn't waste any time and actively worked every minute that was clocked at the end.
Thank you for the incredible review! Our movers take pride in delivering top-notch service, and we’re so happy to hear they knocked it out of the park for you!
I had a great experience with SouthSide/Mid-Atlantic movers. My contact person for the contract was Bruce WoodHouse. Such a nice and lovely guy to work with. He followed up, clarified and answered my numerous questions (this was my first big/professional move) before I signed the contract and was amenable to my requests within the constraints of the contract. I was nervous but he reassured me time and again that my move would be smooth. He was right!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- careful handling11
- estimate process7
- smooth move5
- careful movers4
- easy move3
- finished early2
- short notice move2
- reasonable quote2
- furniture damage2
- quick work2
What the company says about itself
Taken from Southside Moving and Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
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“…to hire movers in Virginia Beach? Get a Free Quote Locations Virginia Beach Movers Bayside”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
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“…cessible Support With service available 24/7, we’re here whenever you need us, with”Raw text captured from the page, including any surrounding navigation.
- Says it is bondedsays on their website
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“…is a fully licensed, insured and bonded. Our professional Kempsville movers mee”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“Southside Moving and Storage is a fully licensed, insured and bonded. Our professional K”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“A Movers are professional trained. With more than 20 years of moving experience, our professional”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
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“Trained Movers Relocation Specialist Guaranteed Pricing Affordable and Reliable Residen”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“Moving and Storage is a fully licensed, insured and bonded. Our professional Kempsville”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- facebook.comsocial
- yelp.comreviews