Speedway Storage
Self-storage facility in Cheyenne, Wyoming
Google rating
4.1
Ratings counted
57
Are 1 or 2 star
14.0%Above typical
The rating breakdown
8 of the 57 ratings in Google’s published star breakdown for Speedway Storage are one or two star.
Against other listings in Cheyenne
8.2 percentage points higher than the middle of the 18 listings in Cheyenne we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 38 | 66.7% | |
| 4 star | 5 | 8.8% | |
| 3 star | 6 | 10.5% | |
| 2 star | 0 | 0% | |
| 1 star | 8 | 14.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Speedway Storage at 14.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Speedway Storage, counted by matching the words they used.
- Crew conduct3 · 38%
- Damage to belongings2 · 25%
Counted across the 8 one and two star reviews we have read for Speedway Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I rented a unit in Cheyenne and only like 2 days after I rented it they locked me out. Finally I regain access to my unit and it's fine for a while. Then I had a friend help me at storage and I ended leaving my car there and when I went back to get it, it had been broken into and the manager just laughed at me. Then, when someone tried to break into my unit and I called the police, the manager said it was me on camera and gave me 2 days to vacate.
Hi Rick, we understand your frustration, but we'd like to clarify a few details. Our team worked with you early on when it was discovered you had mistakenly occupied the wrong unit. Additionally, it was brought to our attention that there … More
DO NOT USE THIS PLACE FOR STORAGE OR U-HAUL RENTALS. Not unless you like being verbally abused and physically threatened, anyway. I picked up my girlfriend's personal property from a unit at this place on 4 Nov 2016 to bring it back to Michigan. The site manager is rude, arrogant, lazy, suspicious, disrespectful, and completely unhelpful in all ways. She even called in her "hired muscle" while I was there to present a physical threat to me.
Hi Clifton, we're sorry to hear that your experience didn't meet expectations. We've undergone a change in management and are working hard to make improvements. We hope you'll consider giving us another chance in the future.
We had our trailer stored at speedway storage and received an email stating our trailer windows were broken in over the weekend. When I went to get pictures of the windows for insurance purposes, I realized someone had broken into the trailer and completely trashed it. Our trailer has since been totaled. The management at this facility is subpar and they do not abide the facilities open hours. On six separate occasions we were unable to access our trailer because no one was in the office during open hours.
Hi Lyndsey, we apologize about the experience you had at our facility. Your feedback is concerning, and we take security very seriously. We have implemented new procedures to ensure better staff coverage during open hours. Please reach out … More
Everything was just fine until under new ownership. Storage fee went up $40.00 a month and now they are charging a mandatory "protection plan" each month, which is just a grab for more money. No details of the "plan" has been provided, so they are charging for a service that is undocumented. I cannot believe the Insurance Commission of Wyoming would all the inforced insurance. For once California is on the more rational side? Shame on you Wyoming!
I stopped on the side of the road near this place to eat a butterfinger and do some emails while working in the field. I was approached by a women claiming to be the Manager. She Rudely yell to me “are you lost!” I replied “hello ma’am …
Hi, we're sorry to hear that your experience didn't meet expectations. We've undergone a change in management and are working hard to make improvements. We hope you'll consider giving us another chance in the future.
DO NOT RENT FROM HERE!!! The only reason they get one star is because there's not option for minus stars. The women who runs this is the rudest, snob I have ever delt with. That is not the way to treat paying customers. Not only is this …
Hi Brittni, we're sorry to hear that your experience didn't meet expectations. We've undergone a change in management and are working hard to make improvements. We hope you'll consider giving us another chance in the future.
Place is joke. Won't answer the phone during business hours. Gate code doesn't work. Answer the phone after hours??? What a laugh. 24 hours my ass. Won't be back.
Hi Malone, we’re sorry to hear about your experience and understand how frustrating it can be when you can’t reach someone or access your unit. We strive to provide reliable service and are looking into any issues with our phone lines and gate access.
Worst management ever the manager at this location is so unprofessional and raggedy. She’s never there. I hope they do better.
Hi Zayra, we are sorry to hear that your experience did not meet expectations. We appreciate your feedback and are always looking for ways to improve. If there's anything specific you'd like to share about your experience, please contact us directly at [email removed]
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous3 · 38%
- Price matched the quote1 · 13%
- Worked hard and fast1 · 13%
Counted across the 8 four and five star reviews we have read for Speedway Storage. A review can mention more than one thing.
In their own words
Speedway Storage has been nothing but great from day one. The facility is always spotless and very well-maintained, which really gives you peace of mind when storing your belongings. Security is clearly a top priority here, and I always feel confident knowing my stuff is safe. The customer service is excellent—everyone I’ve dealt with has been friendly, professional, and more than willing to help with anything I needed. Their pricing is fair and competitive, especially for the quality you get.
Hi B, thank you so much for leaving us a 5 star review! We appreciate your positive feedback!
I’ve been Storing here for the past year and let me tell you it’s been the best service I’ve ever received. I’ve been called back almost a your later with nothing but kindest customer service. Denise who’ve I spoken to a couple times has been nothing but sweet and caring. I’m thankful for all the great People working here.
Hi C H A N N E L F O R M E, thank you so much for your kind words and 5 star review! We are delighted to hear about your positive experiences with our team, especially Denise. We strive to provide exceptional customer service and we look forward to continuing to assist you in the future.
I’ve been a customer of Leslie's for a while now, and I can’t say enough good things about her! She always goes above and beyond to ensure I have a great experience. Her friendly demeanor and attention to detail make every visit enjoyable. Leslie is truly dedicated to her work. Keep it up, Leslie
Hi Kyle, thank you so much for leaving us a 5 star review! We appreciate your positive feedback and are happy to hear Leslie has been able to ensure a great experience!
The staff is very organized and friendly. The unit was clean and ready for storing my belongings in it. It’s in a secure lot and right off a main Hwy.
Hi Geraldine, thank you for your positive 5 star review! We appreciate your feedback and are happy to hear you've had a great experience.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- security7
- manager7
- surveillance cameras3
- renting3
- cleanliness2
- trailer storage2
- easy access2
- car2
- code2
- insurance2
What the company says about itself
Taken from Speedway Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises a warranty or guaranteesays on their website
Show the text this came from
“…ponsible for complying with local laws. Warranty Disclaimers You acknowledge that the Co”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
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“Try our Size Guide Facility Features 24/7 Access ADA Accessible Camera Surveillan”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- mapquest.comdirectory
- yelp.comreviews