STACKS
Google rating
4.6
Ratings counted
40
Are 1 or 2 star
10.0%Above typical
The rating breakdown
4 of the 40 ratings in Google’s published star breakdown for STACKS are one or two star.
Worked out from 40 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Lafayette
6.5 percentage points higher than the middle of the 11 listings in Lafayette we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 34 | 85.0% | |
| 4 star | 2 | 5.0% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 4 | 10.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is STACKS at 10.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for STACKS, counted by matching the words they used.
- Damage to belongings2 · 50%
- Late, delayed or a no-show2 · 50%
- Items missing or never delivered1 · 25%
- Crew conduct1 · 25%
Counted across the 4 one and two star reviews we have read for STACKS. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
You get what you pay for. Jason and his “team” are the cheapest around for good reason. He is a friendly enough guy, the kind you might have a beer with at the local bar. As for professionalism, ethics, honesty, work effort, or simply pride in his work; this is not your man. I am a disabled veteran. I had numerous communications with a Jason through both text and phone. I was crystal clear about my condition and my inability to move my family by myself.
Since my husband Wes posted his review below, Wes has been threatened by Mr. Murray as well as harassed almost daily. He has blackmailed us and threatened to sue us over his review. When we did not respond to his threats, he began harassing …
Well, this all stems from the fact guys didn’t want to pay? even your mom said “ my GROWN ADULT son must think this is a charity.”…as she helped unload your boxes. Your strange reviews have actually helped grow the business though so we appreciate it either way.
We paid for a one day move which turned into a 3 day nightmare. The mover (Jason) was consistently late and horrible with communication. On the first day he was two hours late with one helper and packed up half our stuff. Then he left in the midst of loading the truck and said he was running 15 minutes away to a Uhaul but went to a town 50 miles away to drop off an employee and stayed there overnight with our things. He had his phone off and his assistant ended up actually telling us what was going on.
UPDATE:The 3rd party company that created all the delays in this move has reached out to me and gave $100 back and have expressed great regret for my experience during this move. That means a lot... I still love you guys!!! : ) … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous8 · 44%
- Worked hard and fast7 · 39%
- Turned up when they said3 · 17%
- Careful with belongings2 · 11%
- Price matched the quote1 · 6%
- Kept in touch1 · 6%
Counted across the 18 four and five star reviews we have read for STACKS. A review can mention more than one thing.
In their own words
From my first message out to Jason and his team, they were responsive and helpful and soooo easy to work with. On moving day, T and his team were amazing, arrived early, were quick and careful and so nice and so easy to work with. I mean not easy to please and they exceeded my expectations and made moving actually fun and enjoyable. I hugely reccomend them to anyone! Literally the best moving experience I have ever had.
We are honored to have you as a customer. We like to try and remove the stress that normally comes along with moving. Very grateful you took the time to leave the kind words. Thank you 🙏 …
Jason and his guys did a great job. They were quick and professional. He took great care to be careful with my items. He also has a really great rate. I had a one bedroom apartment moved to storage and another location locally, and we were all done within 2 hours even with the heat and humidity. I will definitely be using them again in the future and recommending them to others.
This means everything to me!!! Thank you and I’ll let the rest of the guys know what you said. 🙏 I appreciate you very much. …
Great job! Moved a treadmill that was in a basement. Was able to maneuver it up the stairs and thru the doorway without taking it apart. It was a tricky move! Had all the tools needed to remove and replace the handrail. Very conscientious about the sellers home. Would use again and will recommend to friends.
Ahhh that’s great Sandra. You’ve been a great customer. I’m very grateful that you used us again and I appreciate that you took the time to give us a good review. Anytime you need us we’ll be there : )
Jason went above and beyond in helping us relocate our dental office. Highly recommend his services if you’re in need of some help with a move. Easy to communicate with and quick to reply. He made our move so much easier and he is fair when it comes to his fee. Thanks, Jason! Kathy
very happy you picked us. We appreciate the work : )
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- pricing4
- communication3
- feel3
- phone3
- care of belongings3
- friendly staff3
- apartment3
- punctuality2
- nice movers2
- attention to detail2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- nextdoor.comsocial
- yelp.comreviews
- mapquest.comdirectory
- yellowpages.comdirectory
- facebook.comsocial