StaxUP Storage
Self-storage facility at 27400 McCall Blvd in Menifee, California
Its address is in Sun City, California. It appears here because Google returns it for Menifee.
Google rating
4.9
Ratings counted
434
Are 1 or 2 star
1.2%Unusually few
Google carries other listings under this name in Menifee. They may be separate branches or duplicate entries for the same business — we cannot tell which, so we publish both: the other listing (1), the other listing (2).
The rating breakdown
5 of the 434 ratings in Google’s published star breakdown for StaxUP Storage are one or two star.
Against other listings in Menifee
2.1 percentage points lower than the middle of the 13 listings in Menifee we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 403 | 92.9% | |
| 4 star | 18 | 4.1% | |
| 3 star | 8 | 1.8% | |
| 2 star | 1 | 0.2% | |
| 1 star | 4 | 0.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is StaxUP Storage at 1.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for StaxUP Storage, counted by matching the words they used.
- Items missing or never delivered1 · 20%
- Crew conduct1 · 20%
- Booked by one company, moved by another1 · 20%
Counted across the 5 one and two star reviews we have read for StaxUP Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Currently have a active pending investigation against the storage facilities specifically, the manager Kevin, I have dash cam footage/first hand account of Kevin opening up a tenant storage units, essentially casing what they have in there, after missing a little under $2000 worth of items I had decided to properly cancel my tenancy with the location on Murrieta Road and after speaking to the district manager Travis nothing has been resolved months later, This store facility cares more about protecting their brand…
David lies right to your face... He will tell you he left you a voice mail when he never placed a phone call. Rude unprofessional, stink like he needs a shower... STAY AWAY 💩👃👎🛁 …
Hey Matt, We're unable to find you in our tenant roll, so it's difficult to address this issue. Would you mind reaching out by email to [email removed]? This is our corporate office. We'd like to speak with you directly about this issue and see if we can resolve it.
I've been storing my RV here for about 8 years. The place is going down hill. There are several tumble weeds growing out of the asphalt and the trees lining the perimeter of the storage yard overhang the fence allowing for any tweaker with …
Thank you for letting us know your feedback, Paul Lewis. Your feedback helps us get better. At StaxUP Storage, our customers' safety and security, and possessions are our number one priority. We are constantly looking for new technologies and ways to safeguard our facilities.
If I can give them a 0 stars I would. I would highly recommend that you stay away from this storage business. If you do want to do business with them beware that anything valuable should not be place at this storage or else it will be …
Thank you for providing your feedback and letting us know about this issue, Rafael. We set a high standard for ourselves and our storage facility, and we regret to hear that standard was not met in your interaction with us.
Staxup storage Sun city was a good place. their rates now under new management will nickel and dime you,,and hound you every second if you’re one day late. Beware do not go to this company look elsewhere
Hey Kaner, Would you mind reaching out to me at [email removed]? I'd like to talk with … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous2 · 18%
- Worked hard and fast1 · 9%
Counted across the 11 four and five star reviews we have read for StaxUP Storage. A review can mention more than one thing.
In their own words
This is one of a few RV/boat storage facilities in my area that has an office and staff on-site. Most other places boast EZ online registration. I wanted face-to-face interaction. Kevin was fast, friendly and very helpful. Got a great introductory offer!
Thank you for your review, Pat. We're glad we hit the mark assisting you and your storage needs. We're committed to providing excellent customer service and are happy to hear about your experience. … More
It's been a couple of weeks since I rented my unit. This is a very convenient location for me and the price isn't bad. The climate controlled building and the grounds are kept clean. There's only one cart in the building, which I was informed about when I rented the unit. Although I have not felt unsafe, the lights sometimes take longer than I'd like to come on, especially when I have to walk to the other side of the building for the cart.
Thank you for the positive rating, Christi! We appreciate you and your business. … More
Jesse was great! He moved us in, helped us when needed. Excellent customer service throughout! Thanks Jesse!
Travis did a great job showing me different units. Thr price point was great and the process was easy.
Thank you for sharing your experience with us, Es R. We're glad the pricing and process worked well for you! Cheers, StaxUP Storage - Sun City
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- courteous staff29
- helpful manager21
- clean grounds14
- easy rental process7
- phone set up4
- discounts3
- safe facility3
- climate controlled storage3
- senior discount2
- seamless process2
What the company says about itself
Taken from StaxUP Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“…to 10pm. While the facility is not open 24/7, the property features secure gated ent”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- superpages.comdirectory
- chamberofcommerce.comdirectory
- facebook.comsocial
- yellowpages.comdirectory
- mapquest.comdirectory