Stellar Movers

Avoid. Used the for a 2 bedroom + 2 bath packing and moving in downtown Philadelphia. While the packers were professional, the movers took 11 hours to move a 2-bedroom unit taking prolonged breaks. Disassembly and reassembly of 2 pieces of furniture (bed and table) was extremely shoddy with movers losing hardware components in the process. They damaged both the furniture and walls during the move.

I booked these movers about a month out for a move at the end of August. With one week to go before the move, I got an email from them saying they had to cancel because their driver broke his foot. When I emailed back asking for recommendations or referrals to other companies due to the last minute nature of the cancellation, I was told to “google movers in Philadelphia.” It was completely unprofessional behavior, and the cancellation has left my sister and I scrambling to find a moving company in less than a…

tldr; Sam was astoundingly rude, repeatedly ignoring my questions or providing curt responses, even replying to a question I’d posed, “I thought it was self explanatory…without spelling that out.” Gave me a heavily negative impression of the company whereas all other companies have been courteous. The long: My complaint is with a specific customer service rep, Sam.

Your truck was illegally parked on my street moving someone into 1716 Reed Street. I asked your crew to back up so I could exit the street to pick-up my child from daycare. I was told no and to wait 15min. The issue was that I had to pick up my child from daycare which was going to close in 15min. I asked repeatedly and they refused to budge even though they were at the corner and could have easily backed out onto the larger street.

My wife called and booked service with this company. Apparently their was a miscommunication and the company was ment to send a email that we never recived. We called the company to confirm the service. We were informed that we did not have a reservationm upon further determination it was confirmed that this company sent this email to the wrong email address (spelt wrong). These things do happen but my real issue is that when i called to discuss the issue the gentleman did not want to hear what i had to say.

The movers themselves were excellent, my customer service experience was not. I called the office to clarify some conflicting information I had received about my move. When I scheduled, I was told that I was "all set" and that I was on the schedule; but when I called the day of to confirm, I learned I was not on the schedule because I had not responded to the confirmation email they had sent me (yes, the email that confirmed that I was *on* the schedule).

Would you like to deal with some crumb bums? Call this company. I booked a month ago for a move and thank god I gave myself some time to readjust my move date is needed. I emailed twice to confirm, confirmed both times and then they literally just didn’t show up the day of the move. They don’t allow you to call them because they want an easy way out. On top of that - they don’t take a deposit. Two red flags right off the bat. Don’t let them ruin your move. Go with another company.

Had a terrible experience with this company. Along with damaging my belongings and property and telling me they were not responsible for the repairs and not following instructions, the owner and some personnel were very disrespectful and condescending when speaking to me. If a female, suggest having males present in handling the business. Would not recommend this company. If I could rate a 0/5 stars, I would.