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Stewart Moving & Storage

Moving and storage service in Glen Allen, Virginia

Its address is in Midlothian, Virginia. It appears here because Google returns it for Glen Allen.

Google rating

4.8

Ratings counted

917

Are 1 or 2 star

4.7%Around typical

The rating breakdown

43 of the 917 ratings in Google’s published star breakdown for Stewart Moving & Storage are one or two star.

Against other movers in Glen Allen

This company4.7%
Typical mover in Glen Allen5.7%

1.0 percentage points lower than the middle of the 3 movers in Glen Allen we can publish a rate for.

Google’s published star breakdown

Distribution of star ratings as published by Google
RatingDistributionCountShare
5 star
83490.9%
4 star
343.7%
3 star
60.7%
2 star
80.9%
1 star
353.8%

Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.

Against every mover we can rate
0–5%
7,614
5–10%
2,324
10–20%
1,521
20%+
538

The marker is Stewart Moving & Storage at 4.7%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.

Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.

What the complaints say

Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Stewart Moving & Storage, counted by matching the words they used.

  • Damage to belongings19 · 61%
  • Items missing or never delivered10 · 32%
  • Crew conduct6 · 19%
  • Price rose after the quote4 · 13%
  • Late, delayed or a no-show4 · 13%
  • Claim or refund went nowhere2 · 6%
  • Booked by one company, moved by another1 · 3%
  • Stopped responding1 · 3%

Counted across the 31 one and two star reviews we have read for Stewart Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.

In their own words

1-star Google reviewAaron S.3 years ago
They will promise 1 day to pack, 1 to load. Show up 2-4 hours late all 4 days (yep) with a truck that's too small on day 2, and act surprised when it's full on day 3. They WILL NOT crate your sensitive items, as per their contract (with extra fees). They will unload your items at their warehouse, move it around, damage and lose items. They will load onto another truck and make this crew search for your items. You will be missing items, that are listed on THEIR inventory.
Reply from the business

While we regret your move did not go without incident, please note your claim was not processed by SMS. Your managing carrier processed your household goods claim. If there is an issue with the claim adjudication, we would recommend you send your written rebuttal to the managing carrier.

1-star Google reviewPatricia B.Edited 2 years ago
I wish I could not give any stars because they do not deserve it. Looking for a reasonable long distance moving company and found this one. A salesman, Matt Compton drove two hours to give my free estimate which came in the lowest then the other national moving company, Atlas Van Lines. The lowest doesn’t always come in as the better, trust me because that low estimate after signing became five thousand more which was money I had saved to use for my house after moving.
Reply from the business

Hello Patricia, we were shocked to see this review from you. It was never our intention to cause you any frustration or do anything malicious toward you. We will definitely review our processes & procedures in an effort to provide more accurate estimates in the future.

1-star Google reviewBette M.5 years ago
I booked this move in the Spring of 2020, and fully expected to move by June, which did not happen. On the day of my move, a totally different company showed up, they were farmed out for my move. I was NEVER notified until they showed up. If I had known, I would have declined their service, them. As it turns out, they lost (stole) a precious item, they did not indicate the numbers on the inventory list of items moved, so I don't even know if all property was received.
Reply from the business

Bette; First and foremost- if there are any genuine concerns of theft- you should report that to the police immediately. We do not have any records of the hanging wardrobe on your inventory and cannot accept responsibility for an item that was never in our possession.

1-star Google reviewLindsey M.Edited 3 years ago
This company is a total joke! We had 4 movers, and one person did nothing but complain the entire time that they didn’t feel like being there, they were tired, etc. Upsetting to pay for their time when all they did was stand around. I literally had to start unpacking boxes from the truck myself. Next, they are priced higher than other companies, but aren’t worth a single penny more. You would expect better quality and service but this simply isn’t the case.
Reply from the business

Lindsey; We are shocked to hear that one of the crew didn't perform as the others! There is no mention of that in any of the QC notes from your move. Had we known, we could have done something for you about that.

1-star Google reviewKaren B.5 years ago
I don’t usually resort to social media, but I feel that I need to warn anyone who is looking to move or store furniture. DO NOT use Stewart Moving and Storage. Don’t just use my experience, check Angie’s list and Yelp as well as google...I wish I had. I would have never used them. We stored our belongings in their warehouse, which we thought was climate controlled...now we know it was not. It was “military approved “ climate (not sure what that means) but we had things melt so I’m assuming it got really hot!
Reply from the business

Karen, I'm not sure how much more we can sincerely apologize that your move was not without incident. The sterling silver candelabra that you mentioned had melted still really perplexes us as the melting point of silver is 1,763°F and even thought our storage facility is NOT climate controlled (nor…

1-star Google reviewAbby H.8 months ago
I typically don’t leave reviews unless services are rendered either extremely poorly or extremely wonderful. Unfortunately, in this situation, services were rendered extremely poorly. As far as a “professional moving company” is concerned this is the first time in either my husband‘s or my over 18 years of military service that we have received such poor service from a “professional moving company.” There were no precautions taken in my home, which, yes, we own, to be respectful or professional.
Reply from the business

Mrs. Hoffman- we do not have a customer in our system by your name and we really need to look into this matter- will you please email us at [email removed] with the name or GBL your relocation was under so we can see about making things right, as best we can??

1-star Google reviewJosh H.a year ago
One of the worst experiences of my life. We were quoted an 6-8 hour move time and it was more like 11 hours. One of the guys doing the move even told me "this would be an easy move" since we had so much boxed up. We're still finding more and more broken glasses and pitchers as we finish unpacking. The moving truck did not have a lifting gate which I thought in 2024 would come standard on moving trucks, this definitely held up the movers who weren't the fastest in the first place.
Reply from the business

Mr. Hicks- We strive for every customer to have a stress-free move experience with us. We regret that we were unable to deliver our standard experience for you. We wish we’d know you anticipated a liftgate truck so we could have sent one or had a conversation with you at that time; because…

1-star Google reviewJason T.5 years ago
This is my 10th move as an adult, so I have dealt with several moving companies. I have never been more disappointed in my experiences than I was with Stewart Moving and Storage. The moving and packing of my goods was average. The moving team was courteous and timely, but kept trying to get me to cut corners both at the pick-up and delivery locations. There were several items that were broken during the transit due to poor packing, and in one case not packing it and just throwing it on the truck.

What satisfied customers point to

The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.

  • Professional and courteous271 · 56%
  • Worked hard and fast181 · 38%
  • Careful with belongings64 · 13%
  • Kept in touch62 · 13%
  • Turned up when they said60 · 12%

Counted across the 482 four and five star reviews we have read for Stewart Moving & Storage. A review can mention more than one thing.

In their own words

5-star Google reviewBobbi B.11 months ago
I recently used Stewart Moving and Storage to ship my household goods from Georgia to Kansas, and I couldn’t be more pleased with the experience. They fully lived up to the promises on their website—professional, reliable, and efficient. The crew was excellent—always on time, courteous, and polite. Communication was clear throughout the entire process, from pick-up to delivery, with updates on the timeline.
Reply from the business

Thank you so much for sharing your positive experience with Stewart Moving and Storage, Bobbi! We are thrilled to hear that our team was able to provide you with a seamless and professional moving experience!

5-star Google reviewBonnie A.9 months ago
This review is long overdue but absolutely necessary. The team that moved us was phenomenal. I am one of those “I never leave a review” people and I also believe there is always room for improvement so I’m hard pressed to give a perfect score. Not the case this time. Brandon, Robert, Brandon and Eloe (sp) performed like super heroes. They arrived on time, surveyed our space and immediately got to work. They were respectful and accommodating, neat and considerate of our household goods.
Reply from the business

Thank you so much for taking the time to share your wonderful experience with our team at Stewart Moving & Storage - Midlothian, Bonnie! We are thrilled to hear that Brandon, Robert, Brandon, and Eloe provided you with exceptional service during your move.

5-star Google reviewMichael G.a year ago
After 12 military moves across multiple duty stations, we’ve worked with a wide range of moving crews — and without question, Sergio, Choc, and Linwood were the most professional, skilled, and reliable team we’ve ever had the pleasure of working with. From the moment they arrived, they demonstrated a level of care and precision that was immediately noticeable.
Reply from the business

This is one of the best possible reviews on Moving that anyone could ask for. Thank you for sharing your detailed feedback, for entrusting us with your relocation, and for the shout-out to your move team. Best wishes settling into your new home!

5-star Google reviewStacey R.2 years ago
I recently sold my home. Moving is so stressful and overwhelming. Especially when you are downsizing from a bigger home to a smaller one. On advice of my realtor , she recommended Stewart Moving and Storage. I had an appointment for a quote. Desda came to my home. She spent a lot of time going over every each of my home. Giving me packing tips and advice. Answering my millions of questions. Desda is so kind and helpful. She made sure that my move got added to the schedule last minute. I needed a two day move.
Reply from the business

Thank you so much for your kind words, Stacey! We are thrilled to hear that your move went smoothly and that our team provided you with the best moving experience possible! We wish you all the best in your new home and hope to work with you again in the future! ~Stewart Moving & Storage

What Google’s own summary highlights

Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.

  • professional crew139
  • careful handling74
  • courteous staff43
  • efficient crew39
  • professional movers26
  • polite movers13
  • fast crew12
  • military moves10
  • careful packing9
  • no broken items8
  • quick packing7
  • interstate move3

What the company says about itself

Taken from Stewart Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.

  • Advertises free estimatessays on their website
    Show the text this came from

    “…accommodate your specific needs. Get a Free Estimate From the Top-Rated Midlothian Moving Co”Raw text captured from the page, including any surrounding navigation.

  • Says it is insuredsays on their website
    Show the text this came from

    “…of mind that comes with working with fully insured and licensed professionals. When you're”Raw text captured from the page, including any surrounding navigation.

  • Advertises 24/7 availabilitysays on their website
    Show the text this came from

    “Our storage facilities are monitored 24/7 and designed to keep your items safe an”Raw text captured from the page, including any surrounding navigation.

  • Says it is licensedsays on their website
    Show the text this came from

    “…with working with fully insured and licensed professionals. When you're searching fo”Raw text captured from the page, including any surrounding navigation.

Where else this company appears

Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.

  • bbb.orgreviews
  • birdeye.comreviews
  • yelp.comreviews
  • linkedin.comsocial

Before you hire Stewart Moving & Storage

Whatever this company’s numbers say, the same handful of things go wrong on a move. These guides are how to keep your side of it tight.

All moving guides →

Other movers in Glen Allen

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Two Men and a Truck MovingMover · Glen Allen, Virginia · based in Midlothian4.7323
MyProMoversMover · Arlington, Virginia · based in McLean5.05,914
All My Sons Moving & Storage (listing 1)Moving and storage service · Ashland, Virginia · based in Mechanicsville4.54,757
College Hunks Hauling Junk and Moving Northern VirginiaMover · Falls Church, Virginia4.94,049
All My Sons Moving & Storage (listing 2)Moving and storage service · Williamsburg, Virginia · based in Newport News4.53,624

See all 3 movers in Glen Allen →