Storage Sense - Groves
Self-storage facility in Port Arthur, Texas
Its address is in Groves, Texas. It appears here because Google returns it for Port Arthur.
Google rating
4.6
Ratings counted
295
Are 1 or 2 star
6.4%Above typical
The rating breakdown
19 of the 295 ratings in Google’s published star breakdown for Storage Sense - Groves are one or two star.
Against other listings in Port Arthur
1.0 percentage points higher than the middle of the 8 listings in Port Arthur we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 246 | 83.4% | |
| 4 star | 21 | 7.1% | |
| 3 star | 9 | 3.1% | |
| 2 star | 10 | 3.4% | |
| 1 star | 9 | 3.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Storage Sense - Groves at 6.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Storage Sense - Groves, counted by matching the words they used.
- Crew conduct2 · 25%
- Stopped responding1 · 13%
Counted across the 8 one and two star reviews we have read for Storage Sense - Groves. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I will not utilize this facility again for renting a U-Haul. I had a 10 AM reservation on a Saturday, but their office hours are from 9 AM to 1 PM. Upon my arrival, I was unable to access the gate due to a lack of a gate code. When I called the number posted on the gate, no one answered, and the call went to voicemail. Fortunately, another customer was exiting their storage unit, allowing me entry.
Hi Sherry, we’re very sorry to hear about your experience and understand your frustration. Please reach out to us directly at [email removed] so we can discuss this incident and work to address your concerns.
HORRIBLE experience returning U-Haul trailer from STOREIT AT GROVES!! We were told to call U-Haul phone number to enter gate. We were on hold more than 25 min.on each of our cell phones to return Trailer.Thank goodness for a random man entering gate to his storage unit. We followed him in when it opened. Still on hold & twice someone answered then on hold again.Next morning I drove to Storeit to talk to them & get receipt.
Hi Janice - We are so sorry that this happened and unfortunately we have no control over the process since it is all handled thru U-Haul. We hate that you experienced so much difficulty and we greatly wish there was a way to make the … More
Terrible! Do not waste time and money! Vandalism and theft is common at this facility. The gate never closes, so anyone can come and go as they please. I was told that the "GM" of the facility would be contacting me about the issue. Its …
Hello. Please reach out to us directly at [email removed] so we can discuss this further and address the issues you've mentioned. Your feedback is important, and we want to work toward a resolution.
Employee was not inside the facility when customers while waiting to pick up uhaul equipment. Had a couple waiting over an hour with no sign of anyone being on site until found out she was sitting in her car playing on her phone
Hi Alex Sawyer, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Please reach out to us at [email removed] at your earliest convenience.
DO NOT RETURN A U-HAUL HERE! They will charge you a cleaning charge and fuel charge even if you fill the tank and clean the truck. When you call to dispute the charges they tell you that it is between you and U-Haul.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- kind staff19
- rental process5
- professional environment5
- secure storage3
- clean units3
- packing supplies3
- lease signing2
- size2
- climate controlled area2
- uhaul trailer rental2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- yellowpages.comdirectory