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Strong Brothers Movers

Mover in Oklahoma City, Oklahoma

Google rating

4.3

Ratings counted

113

Are 1 or 2 star

18.6%Well above typical

The rating breakdown

21 of the 113 ratings in Google’s published star breakdown for Strong Brothers Movers are one or two star.

Against other movers in Oklahoma City

This company18.6%
Typical mover in Oklahoma City3.5%

15.1 percentage points higher than the middle of the 21 movers in Oklahoma City we can publish a rate for.

Google’s published star breakdown

Distribution of star ratings as published by Google
RatingDistributionCountShare
5 star
9079.6%
4 star
21.8%
3 star
00%
2 star
32.7%
1 star
1815.9%

Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.

Against every mover we can rate
0–5%
7,048
5–10%
1,993
10–20%
1,265
20%+
454

The marker is Strong Brothers Movers at 18.6%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.

Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.

What the complaints say

Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Strong Brothers Movers, counted by matching the words they used.

  • Damage to belongings8 · 40%
  • Price rose after the quote5 · 25%
  • Late, delayed or a no-show5 · 25%
  • Crew conduct3 · 15%
  • Items missing or never delivered1 · 5%
  • Stopped responding1 · 5%

Counted across the 20 one and two star reviews we have read for Strong Brothers Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.

In their own words

1-star Google reviewJequita K.9 years ago
If I could do no stars I would.. I honestly hate to say bad things.. Me and My husband are hard working people and medical student.. first complaint was my husband was there at the start of the move which they were 30 minutes almost 40 minutes late I left nursing school to come and watch them finish up loading which took them three and a half hours to where I had to just rush them through made me feel taken advantage of its never taken three and a half hours to load my things second problem they were very…
2-star Google reviewSara J.4 years ago
We only needed a cabinet pulled into 2 parts and moved 20 minutes away. Not only were they a hr late (without calling and would not answer phones to inform us of this), but they quoted me $319 for the drive and 2 hr minimum, but charged us $419.... They charged us for the hr THEY were late. The only reason this isn't a one star is because the cabinet wasn't damaged
Reply from the business

No we didn’t charge you for the hour my guys were late. Our minimum is 399 not 319 the other 20$ could’ve been material/credit card fee.

1-star Google reviewBecca C.3 years ago
This was the worst experience I've ever had with any company. My move was scheduled yesterday at noon, and they showed up an entire HOUR late!! Again. We scheduled for 12pm. I called 10 minutes before noon to let them know I was at my storage unit, and was told they would arrive in 15 minutes. I called again at 12:30 and was told it would be another 20 minutes. They didn't get there until 1:10ish and started packing at 1:15pm.
1-star Google reviewTheresa S.4 years ago
The workers did a great job, but they are very deceiving. They tell you that it’s 140 an hour you ask how long do you think it’ll take they give you a quote, but then after the job is done try to tack on a bunch of other unmentioned fees. They never told me anything about gas, they never said anything about a service fee, all they said was a minimum of 140 an hour. I appreciate the $70 discount. But, I still paid double what I was expecting.
Reply from the business

Hey Theresa, Thank you for the feedback regarding the movers. I apologize if there was a miscommunication if you wish to discuss this further with us you are welcome to give our office a call at [phone removed]. Thank you!

1-star Google reviewApril P.5 years ago
I am not really sure how this company has as good of reviews as it does. This was not my experience. Maybe because of the high volume of demand I got the D squad? First off, I was promised 3 movers, and I only got 2. And this difference in between rates for 3 vs 2 men did not seem fair, and definitely not in my favor. And the movers moved so slow.
1-star Google reviewSean H.5 years ago
First I would like to point out that they were 7 hours late. Had 3 movers scheduled for 8am did not show up until 3pm and only showed up with 2 movers and not the 3 that was agreed upon. Did not receive any compensation for inconvenience they caused. Would even ignore my calls when I would try to get an arrival time. Then when i would get a hold of them it kept getting pushed back with excuse after excuse. We ended up taking 6 pick up truck loads of boxes to the other home before they arrived.
1-star Google reviewHayden C.5 years ago
I don’t leave reviews but my experience was so bad I needed to. Will not use again, they were four hours late and i had to call them. They did not call me to tell me how far they were out, and i had to keep calling to get a status.after they rescheduled me and moved my time multiple times without ever notifying me. Was not professional, put me on hold and then did not ever answer when they no showed me at our original time. Their “a little late” was three hours later.
1-star Google reviewJP T.4 years ago
MAKE SURE YOU ASK FOR DETAILS OF ALL CHARGES YOU WILL BE CHARGED, UP FRONT!!!! GAS, MATERIALS, HOURLY and MINIMUM RATE ARE NOT INCLUDED IN THE $140/hr QUOTE HE IS GOING TO GIVE YOU. DO NOT FALL FOR THEIR TRAP! Heres what I was told yesterday; “We charge $140/hr, with a minimum charge of $480. Would you like to schedule?” Here’s what we were charged today, “Minimum service charge $140, $140 hourly rate x 3.5 hrs, materials charge and gas charge.” The total went from $480 or $140/hr, whichever is the larger rate…
Reply from the business

Hey, I apologize if there was a miscommunication if you wish to discuss this further you're welcome to give us a call at [phone removed]. Thank you.

What satisfied customers point to

The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.

  • Worked hard and fast25 · 32%
  • Professional and courteous22 · 28%
  • Careful with belongings9 · 12%
  • Turned up when they said4 · 5%
  • Kept in touch4 · 5%
  • Price matched the quote3 · 4%

Counted across the 78 four and five star reviews we have read for Strong Brothers Movers. A review can mention more than one thing.

In their own words

5-star Google reviewBillfan785 years ago
Professional, on time. Communicative. Took care with all of my stuff. Made sure everything was safely transported and placed in new home where i wanted it. Also, worked quickly.
Reply from the business

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5-star Google reviewRyan M.4 years ago
After being ghosted by our original movers THE MORNING OF our move and scrounging to find somebody else to move our heavy equipment, strong brothers was the only one that we could find able to help us at such late notice. They extended their workday to start to at 6:30pm, ultimately to finish at 11:30pm. Their truck has graffiti, but don't let that deceive you, these guys are angels!
Reply from the business

We were happy we were able to help you, thank you so much for doing business with us!

5-star Google reviewchristopher C.7 years ago
THE BEST! Hands down these guys are simply the best movers I have ever experienced. Great price, great service, and you can immediately tell that they really care about what they are doing. This company knows how to move. Give them a try, you'll be glad you did!
Reply from the business

Thank you for your feedback on our services MR.cordts. We hire professionals and professionals only, also make sure they get the training required to get the job done!

5-star Google reviewRiley6 years ago
The pair worked relentlessly despite the stairs and proved they took my time seriously during the move. They provided the value and quality of service i expected. However, on the administration side i feel i was unduly stressed by the scheduling process. First, i had to reach out the evening before the move to get confirmation of the appointment since the promised confirmation was not delivered during normal business hours.
Reply from the business

I’m glad you had great experience with the movers. I apologize in behalf of the company for the communication errors I’ll be sure to host a meeting to make Ute they step up their game. I’d hate to lose a customer for communication reasons because as you know our moving services are great!

What Google’s own summary highlights

Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.

  • large furniture8
  • fast move3
  • safe transport2
  • convenient move2
  • moving furniture2
  • desk moving2
  • rates2
  • discount2
  • oversized-item moving2
  • value for money2

What the company says about itself

Taken from Strong Brothers Movers’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.

  • States a founding yearsays on their website
    Show the text this came from

    “…perated moving company serving Oklahoma since 2013. We ensure the safety and protection of”Raw text captured from the page, including any surrounding navigation.

  • Advertises free estimatessays on their website
    Show the text this came from

    “Services Moving Insurance Claims FAQs Free Quote Free Quote Fast, Skilled & Affordab”Raw text captured from the page, including any surrounding navigation.

  • Describes itself as family ownedsays on their website
    Show the text this came from

    “Services Strong Brothers Movers is a family-owned and operated moving company serving Okl”Raw text captured from the page, including any surrounding navigation.

Where else this company appears

Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.

  • bbb.orgreviews
  • yelp.comreviews
  • yellowpages.comdirectory
  • chamberofcommerce.comdirectory

Before you hire Strong Brothers Movers

Whatever this company’s numbers say, the same handful of things go wrong on a move. These guides are how to keep your side of it tight.

All moving guides →

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