Summit Van Lines

Worst experience of my life, I moved my dad from Boca Raton to Orlando and he had quite a bit of stuff and a piano. They showed up 2 hours late and the truck was too small, I called and was assured everything would fit, I asked if it didn't what would they do, they said it would fit. Three o'clock comes and the truck is fully packed and the piano wasn't loaded. One of the moving guys, who all by the way all were very good, called and their boss told them to unload and reload.

We used this company for our move from Miami to South Dakota and everything started smoothly.. The end results was a complete nightmare! The movers arrived to South Dakota with 2 lost boxes, and the items that did arrive many of them got here broken. I contacted the company and spoke to the manager, and advised her of the situation. I needed to know if they can contact the movers and check if my 2 lost boxes were still inside the truck.

I contracted Summit Van Lines to move, store and then return my belongings from my Lauderdale by the Sea home on May 19, 2023. The salesman told me they have been in business for 30 years, they own their own trucks, storage facilities and are fully licensed, bonded and insured. He promised me my things would be kept safe. I trusted them. My items were returned to me on August 16, 2023. Kevin the main moving man, arrived with papers in his hand and announced, "Let's just get this out of the way.

Our move with this company started off well. Sammy’s visit was professional, Katie was pleasant to work with, and the moving team, led by Tovaris, worked hard. Unfortunately, the overall experience fell short. Days before the move, they called requesting full payment in advance since I was paying via Zelle. I refused, but it took a lot of back and forth to resolve.

I used Summit Van Lines for a local move and a week-long storage in Fort Lauderdale and my experience was terrible. Sammy, the guy who gave us the estimate was very nice; however, I cannot say the same for Jennifer and the rest of the company. The movers that came to pack and move us out of our condo asked us for tips since the time they set foot on our place and they went through the agreement extremely fast.

Do not deal with this company. They will lie about everything to include their prices. At beginning of move when they are trying to get gain your your business everyone is so nice but once they have your belongings HOSTAGE you can speak to any decent person at this place. I have tried to escalate my issues and have gotten nowhere the manager states he's the owner one day and the next day states he has never said this.

I can't tell you how disappointed I am with Summit Van Lines. Initially their reps were responsive and made the process very easy. However, things went downhill once they picked up our items. Our materials ended up being delivered late, when we called they just kept telling us they were coming. Later we found out from the guys who actually moved our stuff that a driver had quit and they had basically forgotten about our items. Then when the truck arrived it was jam packed with stuff.

My wife and I used this company when we had a job relocation from Florida to North Carolina. We had them pack, and move everything. The problems encountered are so bad, the rival most any poor experience I have had with a company in the 15 years I have been in business. First of all, almost all the expectations set by the salesman were false. We found out that all the language in the contracts were contrary to what the salesperson explained on almost every point.