Super Friends Moving
Moving and storage service in Seattle, Washington
Google rating
4.5
Ratings counted
198
Are 1 or 2 star
12.1%Above typical
The rating breakdown
24 of the 198 ratings in Google’s published star breakdown for Super Friends Moving are one or two star.
Against other movers in Seattle
9.9 percentage points higher than the middle of the 21 movers in Seattle we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 168 | 84.8% | |
| 4 star | 4 | 2.0% | |
| 3 star | 2 | 1.0% | |
| 2 star | 3 | 1.5% | |
| 1 star | 21 | 10.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Super Friends Moving at 12.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Super Friends Moving, counted by matching the words they used.
- Damage to belongings10 · 42%
- Items missing or never delivered4 · 17%
- Stopped responding4 · 17%
- Crew conduct3 · 13%
- Late, delayed or a no-show2 · 8%
- Price rose after the quote1 · 4%
Counted across the 24 one and two star reviews we have read for Super Friends Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I hired Super friends to move me to WI and it didn't go well. They came to my house and packed everything into one truck that I thought was going to be driven to the drop-off location, moved in the same truck as packed. It turns out that they "repacked" everything into another truck by what looks like throwing it all in blindly. Thousands of dollars in damages that I was promised reimbursement for only to be ghosted by the owner after a couple of months of the run around.
Sorry for the bad experience Andrew 808. Please give us a call or email so we can ensure you are properly taken care of, because your business and satisfaction is important to us.
I cannot give my business to them. Do they have a nice website? Sure. But then I had to talk to someone. That someone provided an estimate of 2-3 more hours than every other estimate I have, and 1 additional person. He stated repeatedly that there's usually more than the customer accounted for; which in my case is not possible. If anything, I can get away with less, but he didn't want to hear it. This inflates my price by about $500.
Sorry for the bad experience Eric Taney. Please give us a call or email so we can ensure you are properly taken care of, because your business and satisfaction is important to us.
We've been trying to get our stuff back from storage with SuperFriends. First they promised Tuesday at 10:30 Then 3pm. Then Wednesday. Then Thursday. Then Saturday after lunch. Time after time when I call them there's another "I don't know", or "I'll get right on it.", or "I'll call you when I get to the bottom of it.", or A story about a forklift incident in the warehouse. Or just not picking up the phone.
Recommended by a close friend but ended up being the worst experience for me who has had multiple prior moving experiences. Submitted an request online for an upcoming move in 4 weeks, picked the available date shown, provided detailed information on size of the moving. Conducted (virtual) in-home survey. Two weeks later was told move was suddenly “unavailable”. Multiple calls to clarify were unreturned and only received days later a message repeating the “unavailability”. No option to reschedule was given.
Sorry for the bad experience Xiaohu Liu. Please give us a call or email so we can ensure you are properly taken care of, because your business and satisfaction is important to us.
Very disappointed in our experience with Super Friends moving from packing to unloading over the past few days. After having a very good experience in the booking process and working with Aaron to move dates around and answer questions during a virtual walk thru, the lack of professionalism and experience of the crew members was a very disappointing and frustrating surprise.
I wish I could give this company 0 star rating as we’ve got the worst experience you could imagine - one week before the move and no moving company for that date as Super Friends lost our booking somewhere in their system. I contacted Super Friends in May about the quote for our moving in the end on June. I was appointed the estimator for the virtual tour and after that he said that they would contact me closer to the moving date which was scheduled for June, 25th.
Sorry for the bad experience Yegor Silyutin. Please give us a call or email so we can ensure you are properly taken care of, because your business and satisfaction is important to us.
Unfortunately I can’t recommend Super Friends Moving, nor would I ever use them again. We used them for our move on August 1st from Oakland, CA to Seattle, WA. Immediately upon our belongings being unloaded from the truck we noticed damage to our dining table as well as our nice BBQ. We took photos and let Jakub know immediately.
Sorry for the bad experience Marisa Montalvo. Please give us a call or email so we can ensure you are properly taken care of, because your business and satisfaction is important to us.
I decided to use SF moving again for a second move and what a mistake that was. The movers backed into a support pole for my driveway gate and snapped it. The movers let me know they had done it and apologized but said they would fix it before leaving. They did not end up fixing it and just left. I contacted the company to report the issue and Jakub came out to take a look. He acknowledged they had broken it and committed to fixing it.
Sorry for the bad experience Jon Westlake. Please give us a call or email so we can ensure you are properly taken care of, because your business and satisfaction is important to us.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous68 · 49%
- Worked hard and fast65 · 47%
- Careful with belongings28 · 20%
- Turned up when they said26 · 19%
- Kept in touch16 · 12%
- Price matched the quote9 · 6%
Counted across the 139 four and five star reviews we have read for Super Friends Moving. A review can mention more than one thing.
In their own words
We had an absolutely fantastic experience with this moving company. From the moment they arrived right on time, we felt completely at ease. They were professional, organized, and handled every single item as if it were their own. They carefully wrapped everything, disassembled furniture, and reassembled it perfectly at the new place. The entire process was quick and efficient — they truly have this down to a science.
Mar 2025 update: In a dramatic turn of events, the company reached out late last year to try to make amends. I had written it off until I recently received an "email special" that reminded me of the prior job. Months later, I responded. To my surprise, I got a response. The communication was timely - being explained that the company is under new management and they were doing outreach with poor reviews to fix the wrongs of the past. Being 3.5 years after the move, I was skeptical but open-minded.
Sorry for the bad experience Ryan Rubianes. Please give us a call or email so we can ensure you are properly taken care of, because your business and satisfaction is important to us.
We had a great experience with Super Friends for a short distance move in Ballard. The in-home estimate was very helpful and thorough and the estimator was friendly, knowledgeable and funny. The pack day came in much less than the estimate, which saved us some money. The move day was stress free and came in under the estimate. My wife and I were really impressed with the movers for their professionalism, friendly demeanor and hard work over the two days.
Yes! Thank you Matt Phelps, your feedback is very much appreciated. We are here for you, thank you.
In March 2021 I used Super Friends Moving Company to help me move from WA to UT and I would highly recommend them!! Prior to my move, I did an online quote with inventory. The price was cheaper than other quotes I had received because they were running a 10% off discount special. In addition, I had a member from Super Friends Moving come to my apartment to provide me with an in person quote.
We sincerely appreciate your awesome feedback Breanne Jennings. It's because of awesome people like you, we are able to continue doing what we love to do.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- efficient movers6
- damaged items6
- respectful staff6
- damage reimbursement4
- careful staff4
- friendly movers4
- furniture moving3
- easy move3
- moving fragile items2
- booking process2
What the company says about itself
Taken from Super Friends Moving’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States a founding yearsays on their website
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“…moving-day chaos Trusted Seattle movers since 2007 — licensed, insured, and local experts”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“Moving 4 Secure Storage Solutions 5 Free Estimate 6 Careful Handling of All Items 7 Relia”Raw text captured from the page, including any surrounding navigation.
- Says it is bondedsays on their website
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“…with care. Get A Quote 1 Licensed, Bonded & Insured 2 Local Moving 3 Long-Dis”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“Seattle movers since 2007 — licensed, insured, and local experts No hidden fees, no s”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“Trusted Seattle movers since 2007 — licensed, insured, and local experts No hidden f”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- facebook.comsocial
- homeadvisor.comreviews
- yelp.comreviews
- thumbtack.comreviews
- chamberofcommerce.comdirectory