The Armstrong Company

I do not recommend this business. They helped me move my contents while my home was being renovated after a pipe burst. Upon moving back home, I noticed some damages. Their “insurance “only allows for 10 days. Since my home was still under construction, I did not move into my home within that 10 day period to notice the damages to my furniture. So when I tried to make a claim, they basically ignored my calls.

Need boxes...don't waste your time!! I called and asked if they sell boxes. I was told sure we do even used ones. I arrived to purchase my boxes and was told they do not sell their used boxes unless you are using them to do your move. The guy there was extremely rude about the fact I was not using them to do my move... I have not even sold my house yet so a bit early in the game to be planning the move. I just needed boxes.

I am active duty military and was unable to be there for delivery. So my elderly father, who struggles to move around to begin with, did me a solid and showed up to accept delivery. When the movers "finished", nothing was assembled as they were paid to do, they simply left. After I arrived home I noticed my brand new hardwood floors were severely damaged in the master bedroom. I notified the company, they sent me forms to fill out.

I have moved long distance twice previously for everyone's perspective. I have moved locally with professionals 4 times as well. So I feel that I have worked with a good amount of moving companies. We hired Armstrong relocation to move us from Chattanooga to Nashville. We paid for packing and moving to be handled directly by them. The move was planned to be done over the course of 3 days. The first day 3 men arrived on time as planned.

I have moved 5 times in my professional career with several different moving companies prior to my latest move with Armstrong Relocation out of Chattanooga. I have always been completely satisfied. NOT the case with Armstrong Relocation & Companies. They picked up my household belongings and were to store them for just over a month till I could close on our new home and then deliver them to that new home. Upon delivery it was obvious they had damaged a couple bookshelves beyond repair.

After an in-person walkthrough/estimate, they underestimated the scope of our move. What should have been two days of packing was scheduled as one day. All our belongings didn’t fit on the truck so now it’s another day and we are waiting in a home we have already sold for an overflow truck - with no clue when it might be here. And we’re hours from our get-out deadline and have to drive to a new state as soon as this is over.

I would never recommend this company. We had to temporarily store our household belonging for a few weeks. When our belonging arrived that was extensive damage to furniture, glassware, and majority of boxes were damaged. The employees they had recovering did not follow instructions on where to put things as well as exhibited a complete lack of respect for our stuff. We also had a lot of missing items. We had a very large claim to file. It took the insurance agent almost 3 hours to complete the assessment.

Most of my heavy pieces were damaged. My antique office desk, all 4 legs were broken and reimbursement was not sufficient to replace it. My entertainment center bridge was split and they refused to reimburse me for it because the secondary movers didn't detail the damage when picked up. So many goods were damaged, a few boxes missing and damaged looked like no care was taken in handling and storing my belongings. Parts were missing to reassemble my master bed and again no reimbursement.