The Armstrong Company

Do not use this company! ESPECIALLY if you pack yourself! They will refuse to list specific things in inventory saying they don't know what is in the boxes. Then your things will get stolen and they will say it never existed because it wasn't listed in the inventory! Had them pack a television. They removed the stand didn't pack it and it be never showed up. Had multiple things stolen and damaged.

Edit: I appreciate the owner reaching out. However, I elected not to respond. Given the incident, I'm trying to be as anonymous as possible - this could've been a deadly threat, and now it's possibly affecting someones employment. I don't believe they actually need my help in identifying this individual considering how crazy he acted - I would think it'd be readily obvious. If not, idk, maybe that's a worse sign that you can't pick out the unhinged person from the other employees.

I used this company to relocate my brand new furniture across states and after 3 weeks of my furniture being relocated, many pieces were damaged! THIS COMPANY IS TERRIBLE! After signing my moving agreement with MayFlower Moving, I was not told that this 3rd party company would be assisting me with my move instead of actual Mayflower employees. It's took 3 weeks to receive my two bedroom shipment only to find out my brand new furniture was DAMAGED!

-Their "professional" packing/inventory specialist, Doug Powers did an in-home inventory of all of our items 2 weeks before moving and GROSSLY UNDERESTIMATED OUR MOVING LOAD - forcing us to either pay DOUBLE on the day of moving, to add in a new container or hire a U-haul (which we'd hoped to avoid by hiring "professional" movers, but this was the cheaper option.) What's the point of having someone come out to take inventory if it's incorrect and forces you to pay more on the day of moving?

Aside from the ease in obtaining an estimate for services, dealing with the moving company was a disaster. Our mailbox was run over TWICE. Our alarm system was damaged to the point of not being functional, and our hardwood floors in our master bedroom suffered two large (several yard long) scratches when they removed our refrigerator from the home without following protocol of utilizing a protective cardboard walking path from the house.

I recently worked with Armstrong on a large (5-figure cost) corporate move for my company. It was, without a doubt, the single worst experience I have ever had with any service provider ever. We had many pieces of furniture broken, gouged, and scratched due to the careless and poorly-supervised staff. Some pieces we fixed, some we scrapped due to the extent of the damage. My view is that we were over-billed, due to the extremely inefficient, borderline lazy, staff. Armstrong disagreed and were paid in full.

Bad bad experience. I paid United Moving to take apart and put back together my queen size bed. Well, Armstrong moved me the last part of my journey, put together my bed incorrectly so that the slats are falling out, didn't use 22 screws and 3 braces, so my mattress is about to fall through. Now both Armstrong and United refuse to come back and put it together correctly. I am 66 years old. But they have washed their hands of it and say it's up to me for fix it.

I have tried to get in touch with the general manager/president for three weeks and he keeps hiding behind the secretary's skirt. I've been told his name is Joey last name unknown. This has been the worst move of my life! I would've been a lot better off going to a competitor or doing it myself. There are not enough derogatory words in the English language to convey my total dissatisfaction with this company. This company is out of Knoxville, Tn.