The Art Of Moving
Mover in Richardson, Texas
Google rating
4.8
Ratings counted
405
Are 1 or 2 star
5.2%Around typical
The rating breakdown
21 of the 405 ratings in Google’s published star breakdown for The Art Of Moving are one or two star.
Against other listings in Richardson
About the same as the middle of the 11 listings in Richardson we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 378 | 93.3% | |
| 4 star | 4 | 1.0% | |
| 3 star | 2 | 0.5% | |
| 2 star | 3 | 0.7% | |
| 1 star | 18 | 4.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is The Art Of Moving at 5.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for The Art Of Moving, counted by matching the words they used.
- Late, delayed or a no-show4 · 44%
- Damage to belongings3 · 33%
- Crew conduct2 · 22%
- Claim or refund went nowhere1 · 11%
- Stopped responding1 · 11%
Counted across the 9 one and two star reviews we have read for The Art Of Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Grossly unethical and unprofessional when there is an issue to resolve with your move. My new computer was damaged during recent move. Was assured it would be replaced/repaired. Lies, delays, the run-around and deceit ensued. With many stresses that day, I only scanned the contract. However, it is outrageously WRONG for $10.20 to be a fair loss for my $700 computer regardless. No response from recent email and letter sent; no payment received yet. They should refund the moving fee I paid.
As Soon as we received report of damage to the customers computer, we started the process of having it repaired or replaced. We gathered quotes and estimates from certified computer specialists such as … More
If I could give "0" stars I WOULD!!! I have used this company including yesterday 3 times. This 3rd time they were 2 HOURS LATE! I had to reach out to the owner Francis, he then informed "running behind". Once arrived his attitude was NOT the best! Francis (owner) was arguing with the worker during the move! One couch was left off that he PROMISED he would go back and get for NO extra charge to my time. It took 4HOURS to move 3 beds,furniture, table,washer/dryer,refrigerator!
We do give discounts at our discretion, not everytime !
Owner tells me I CANT AFFORD PROFESSIONAL MOVERS..which i could have had the funds had he told me this 1 month ago. I was simply contacting him to say i needed to pay him with a card and perhaps pay the remains 7 to 10 in cash or check. The Owner unprofessionally quoted 99 per hour with NO minimum. Site says 79 per hr...2 days before the move Francois has me stuck out As i was trying to explain that i dont have enough for the 2 hrs and that my move would take 30 minutes.. Covid 19 bills and dying parent.
Thank you for your feedback.We would have waved the 2 hr minimum for you but you mentioned an unexpected bank draft which left you with only half of what you would have pay per hour.We can only do so much.No one was insensitive.We are all in this together during this pandemic.
i will try to keep this short. this was a horrible experience from start to finish. definitely not a professional moving company. a 5 to 6 hour move end up being 12 hours. i do not recommend them at all. save yourself the trouble and go through a legit company and pay the extra money. they did not have the proper tools to disassemble beds and reassemble them.(we had to borrow a power drill from maintenance people in the building) it was not even a company truck used for the move, it was rented budget truck(that…
Schedule: Came 2 hours late. Efficiency: Took 8+ hours to move a studio apartment (90% of boxes were already pre-packed n ready to load for them). 🤦 Personality: Francis was nice at the beginning but became rude and defensive when questions are asked… - When asked about why taking this long his response was “you don’t tell me how to do my job” - When asked about damages on my table #1 his response was “there’s a marker you can buy from Amazon to paint over the scratches” - Response for damaging table #2 his…
Unfortunately, B( Brian) had to be terminated for failure to follow instructions
Horrible company. I would give them 1 star if possible. Save your time and money or the owner Francis will cheat you out of your time and money. Such a waste. Look somewhere else.... I left you and i get paid double sir where i am at now. I …
Being Reckless is acting without thinking or caring about the consequences of an action.That is the nickname you use, it is also the reason you were terminated 💭 …
I just had the worst experience ever with this company. I do not leave feedback online, but today I feel others should know about this. First, I have read many of the reviews, which is what guided my selection of The Art of Moving, but I …
Thank you for your feedback Mr Brown, it seems like the movers drove to your residence during a thunderstorm and came ready to work in the rain, the full 2 bedroom plus garage 4 flights on 3rd floor could not have been started at 8 00 pm.Driver recommended coming the next morning , waiving trip fee…
I would NEVER recommend these movers to ANYONE! First off, they were 3 hours late getting to my place. They were very very slow at moving (which you pay hourly) would stop and talk to me... again, I pay hourly and broke a $100 mirror of …
Thank you for your feedback Ms Haley, we really wish you had given us an opportunity to address any issue related to your relocation, your satisfaction is worth more than the money you paid, there are so many ways with work with our customers.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous6 · 40%
- Worked hard and fast4 · 27%
- Kept in touch3 · 20%
- Turned up when they said2 · 13%
- Careful with belongings1 · 7%
Counted across the 15 four and five star reviews we have read for The Art Of Moving. A review can mention more than one thing.
In their own words
They were fantastic. Especially to Francis and Christi. They took great care in moving everything and were able to help me do some quick things that would have been difficult without another person. They are polite, friendly, prompt communication. I would hire them and also highly recommend them. - Kumar
I had the opportunity to work with Francis & Gregory moving from a 1BR to a Home. I was very impressed observing Francis and Gregory handle three flights of stairs throughout my entire loading period. They maintained a consistent pace, kept a great attitude, and handled the job like pros! The unload was handled quickly. Nothing damaged, everything was wrapped or covered, and loaded professionally. Don’t hesitate to work with Francis if you’re here checking out reviews for hire.
My son moved from a one bedroom Dallas sor to a one bedroom Austin apartment. Francis was excellent. Availability was good. Price was very affordable. He was on time, worked diligently. I would recommend Francis snd this company for your move.
Francis was fantastic. Very professional, hard working and great communication. Price is affordable with no hidden charges. Will definitely use their service if I have to move again. Highly recommend to anyone looking for a mover
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- placing furniture31
- move to apartment24
- polite staff17
- furniture moving7
- short notice move5
- efficient movers5
- easy process3
- on time3
- no hidden charges2
- punctual staff2