The Local Movers
Google rating
4.9
Ratings counted
671
Are 1 or 2 star
1.9%Unusually few
The rating breakdown
13 of the 671 ratings in Google’s published star breakdown for The Local Movers are one or two star.
Against other movers in Orlando
About the same as the middle of the 21 movers in Orlando we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 653 | 97.3% | |
| 4 star | 0 | 0% | |
| 3 star | 5 | 0.7% | |
| 2 star | 2 | 0.3% | |
| 1 star | 11 | 1.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is The Local Movers at 1.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for The Local Movers, counted by matching the words they used.
- Damage to belongings9 · 69%
- Crew conduct4 · 31%
- Items missing or never delivered3 · 23%
- Late, delayed or a no-show2 · 15%
- Price rose after the quote1 · 8%
- Booked by one company, moved by another1 · 8%
Counted across the 13 one and two star reviews we have read for The Local Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I used Local Movers, and unfortunately, it was one of the worst moving experiences I’ve ever had. The first photo shows how my Upack trailer was packed before I complained (on a $1200 job), and the second photo is after they returned to fix it. I found the company via a Google search and scheduled a move for 8/14/2025. The job was to move my items from my apartment into a truck, transport them to ABF, and pack them into an Upack trailer.
MOVERS BEWARE!!! I have been in contact with this company with a moving issue. My sectional sofa is less than a year old as I purchased it about 8 months ago. So there was no reason for it to work at my apartment and then they move it to my house and then it's not working. I called and Ben KP came over to see why it wasn't working. He said he never unplugged anything so if it wasn't him it was the other unnamed person whom I've still not heard from.
The office rescheduled my large move from 9am to 12pm then they didn’t show until 1:20pm. The office was extremely rude after securing my deposit. They left at 7:10pm and did not set up any of the beds. They lost pieces to my daughters bed of which I had to replace. They threw my sleep number mattress on the floor bending the tubes. My son helped the movers since they were tired and over worked and not prepared for my large move that should have been the only move of the day.
Please read. Reading this review could quite literally save your furniture from being stolen by this company. Not lost, actively stolen. I used this company to move out of my apartment in Orlando In December last year. They mentioned they had their own storage warehouse that allowed a person to store their moved belongings for a monthly fee. When I found a job after college and moved into a new place, my belongings had only been stored there for 9 months and every monthly payment was paid and on time.
OK let's start off with when they left my house they tore my gate right out of the ground with their truck. When the 3 of them got out of the truck to see what they did they thought they could fix the fence with a tree branch. This was after they got out of their truck smelling like weed. When the company sent someone to repair the fence they tried to tell the new owner of the house that the gate never reached across my driveway. Kinda funny I lived there for 21 years and the gate never had a problem closing.
When I initially called & spoke to the owner he mentioned that his company provided white glove delivery which made me feel at ease. That was very far from the service that I received. When movers arrived, I kindly asked them to be careful with my beds and bed frames as they were a huge investment. What they did was remove the protector from my very expensive natural latex mattress because according to them, the mattress was flimsy and therefore it was easier for them handle the mattress by removing the protective…
This company is a complete fraud. Tori had a terrible attitude, was disrespectful to my husband, and constantly complained about lifting heavy items. During the move, the crew started arguing inside my home while my baby was trying to sleep. I told them to be quiet, and they ignored me and continued arguing. I paid for a professional service, not for three movers fighting in my house. They rushed the job and caused damage—my dresser was scratched, my fridge was dented, and my bed was assembled incorrectly.
One of the worst moving experiences. Had initially booked two moves but canceled the second move after a disappointing experience with the first one. Movers arrived late, were uncoordinated, unprofessional, making calls on their cell phones during the move, finished 3 hours later than estimated, left damages on walls and a mess (trash left on front lawn). And it took more than 3 weeks to get refund for the cancelled second move. Stay away.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast155 · 43%
- Professional and courteous152 · 43%
- Turned up when they said46 · 13%
- Careful with belongings45 · 13%
- Kept in touch9 · 3%
- Price matched the quote4 · 1%
Counted across the 357 four and five star reviews we have read for The Local Movers. A review can mention more than one thing.
In their own words
I had a fantastic experience with The Local Movers. From start to finish, the team was professional, efficient, and careful with all of my belongings. They showed up on time, wrapped and handled everything with care, and made what could have been a stressful day feel easy and smooth. Communication was great throughout the process, and there were no surprise charges. Highly recommend them if you’re looking for reliable movers!
We're pleased to hear of your positive moving experience with The Local Movers. Our team strives to provide seamless and stress-free relocations for all our clients. Take care!
Local movers review Ben, KP and James were the movers, Ryan/roger were the rep who put everything together. Everyone went above and beyond moving me out of two places dropping off at my new place. Between the great and honest pricing, wrapping everything, disassembling and then reassembling everything that i was looking for and was needed….. they did it all within a reasonable time along with taking great care of everything and nothing breaking or being damaged.
Hey Eddie! We really appreciate these words. Thank you for your review and have a wonderful day! :)
Philip and Kervens, the moving associates, were an absolute lifesaver during my recent apartment move. From start to finish, their professionalism and dedication made the entire process smooth and stress-free. They arrived on time and were incredibly efficient in packing up my belongings. It was clear they had a wealth of experience in handling moves. What truly stood out was their positive attitude and willingness to go the extra mile.
Hi Jermaine! Thank you for this feedback, we greatly appreciate the kind words. Our entire staff is intensely trained and chosen to be able to give valued customers like you a professional move day experience. We appreciate the referrals!
We have moved several times over the last couple of years, and have had some nightmare moving company experiences. So So happy to provide a 5 star review to this amazing company as a return client. The office was so helpful and accommodating with scheduling, provided prompt and accurate estimate , and excellent communication throughout the process. The stars of the show were the movers who arrived right in time, Deonne and Zach were courteous, professional and super efficient.
Hey Wanda! We really appreciate your feedback. Have a nice day! :)
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- courteous staff56
- smooth move20
- professional movers13
- furniture moving11
- reasonable pricing9
- local move5
- reliable movers5
- piano moving2
- moving in the rain2
- flexible scheduling2
What the company says about itself
Taken from The Local Movers’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
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“…family Fill This Form to Get Your Free Estimate! Registration Form (1) Call Us Today! (”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“…communities and housing developments Licensed, Insured, 5 star rated Moved over 500 h”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“…and housing developments Licensed, Insured, 5 star rated Moved over 500 homes in 2”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
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“Florida 0% Stress, 100% Satisfaction Guaranteed! Call Us Today! (407) 815-3311 We move”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- bbb.orgreviews
- facebook.comsocial
- mapquest.comdirectory