The Moving Guy
Mover in Livingston, New Jersey
Google rating
4.5
Ratings counted
293
Are 1 or 2 star
12.3%Above typical
The rating breakdown
36 of the 293 ratings in Google’s published star breakdown for The Moving Guy are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 244 | 83.3% | |
| 4 star | 12 | 4.1% | |
| 3 star | 1 | 0.3% | |
| 2 star | 3 | 1.0% | |
| 1 star | 33 | 11.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is The Moving Guy at 12.3%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for The Moving Guy, counted by matching the words they used.
- Damage to belongings21 · 64%
- Crew conduct9 · 27%
- Late, delayed or a no-show5 · 15%
- Stopped responding5 · 15%
- Items missing or never delivered4 · 12%
- Price rose after the quote2 · 6%
Counted across the 33 one and two star reviews we have read for The Moving Guy. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
After seeing the positive reviews, I was looking forward to the service. I scheduled my move with ease and was given an arrival time between 3:00 pm and 5:00 pm. Five o'clock came and went and I texted for an ETA. I was told they would be on their way in 10 minutes. They did not show up to my apartment until 7:00 pm. To compensate, I was told I would have a 3rd individual help at no extra cost. The 3rd worker (which was the owner) was only there for the loading, not the unloading.
8/1/2026 My review accurately describes my experience. I did not state that my television or monitors were damaged; I stated that they were not boxed or wrapped. Your private text messages confirm that they were transported unwrapped in the cab. You also acknowledged that the wardrobe boxes were dirty, although you described them as “a little dirty.” Your response does not address the damaged treadmill, the dirty handprints on my canvas artwork, the missing wardrobe bars, or the fact that my clothing was placed…
There was no damage everything was wrapped in shrink and blankets. Your tvs and monitors where not damaged in the move as they road in the cab with us safely. We did you recycled boxes but they were not dirty.
At first, everything with The Moving Guy seemed great—fast, friendly service at a fair price. Unfortunately, that changed quickly. On day two of our cross-state move, the items in our moving truck toppled over due to poor packing. A bookshelf was destroyed and a couch was badly damaged. When I reached out to the owner, Justin, he initially blamed our driving before eventually admitting, in writing, that he should have sent us for a moving strap. He told us to follow up once we arrived to assess the damage.
We wrapped , loaded everything properly, then was handed Tiny bungee cords for tie downs to secure an entire truck. The load shifted because we didn't have any straps provided to us for a 1 way trip only the Bungies which we used.
Schedualed movers 2 weeks ago. They were supposed to arrive between 10am and 12 noon in gilbert. They kept saying 1 hr,well call you, 45 min, 29 min, and finally arrived at 5pm. We were told 2 guys 250.00 for 2 hrs. With a truck. What we got was a black pickup truck with a trailer attached, and 3 guys. The total was $420.00 to move a 2 bed 2 bath apt 2 blks. After the movers left we called Justin, he did nothing but be sarcastic, and tell us were lucky because we got 3 guys instead of two.
My wife and I had this moving company move our furniture into our new home on Thursday, Dec 22nd. The movers came with a very small vehicle even though they knew how big our place was and that we had heavy items. The two guys crammed as much as they could into this vehicle resulting in a broken line for the washer and a broken TV that was so scratched up, it's not salvageable. This company is not professional and not someone you want to do business with.
This is a duplicate review of crystal stone the same experience which I tried to fix and was told my best was not good enough and repeated threats to cancel the check if her demands were not met in an unrealistic time frame the day before Christmas wanting parts that needed to be ordered for the…
If I was rating the two young guys who actually did the work I would give them 5 stars however the owner I would give 1 star. He was so accommodating and helpful when I called to ask about his services and prices. He assured me they would be there and make a quick move of a few items. So I hired them. When I never received a confirmation call, I tracked him down. On the morning of the move i waited 15 min after they were suppose to arrive and I asked for ETA and was told they were “on the way”.
We did the job safely and with no damages this is always our priority. I never said it was anyone’s fault . I brought a brand new set of pliers still in the packages because that’s what my guys told me would do the job.
This was the worst service I have recieved. They movers were late. When they came they had a U-Haul truck. It was two small and they said they did not have time to make a second trip. They did not offer to come back the next day. I had to spend over 24-hours completing move. I was told they could help with the last packing, but they said no. They said they were running late, and they rushed to move my items. They were not careful moving the furniture.
If i could leave a negative 10 stars I would! These people are ridiculous! They showed up 3 hours late! Justin, the owner called me on the way from Maricopa... saying HE was on his way but when the "movers" finally showed up it was 2 different guys. They both appeared to be high... not friendly at all and def had NO idea what they were even at my house for!
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast127 · 55%
- Professional and courteous98 · 43%
- Turned up when they said57 · 25%
- Careful with belongings34 · 15%
- Kept in touch32 · 14%
- Price matched the quote18 · 8%
Counted across the 230 four and five star reviews we have read for The Moving Guy. A review can mention more than one thing.
In their own words
This is a first class and professional moving company. They were punctual, careful, fast, and surprisingly strong. Their demeanor was pleasant and friendly. I was pleasantly surprised at such a fair price for their service.
5 STARS ACROSS THE BOARD! Justin and his team did a PHENOMENAL job helping me move. I had so much on my plate, and Justin and his team absolutely took it upon themselves to make the move as easy and fast as possible. For moving very heavy furniture downstairs, and then up three flights of stairs, I'm incredibly impressed how quickly they were able to get everything done, and without issue or damage.
Thank you so much
HIRE THEM! HIRE THEM! HIRE THEM! I cannot tell you how great of an experience I had with these two guys helping me move. I was so stressed on finding movers that weren’t going to overcharge or tack on extras at the end. I talked to several places and just felt like they were trying to take advantage of me. Fortunately I was contacted by this team and not only did they charge a fair price, everything was included in the price. No add ons for travel, supplies, incidentals, etc etc.
UPDATED REVIEW After review, Justin, reached out to provide compensation for the broken lamp. Updated from 1 to 4. Wished I'd read the reviews first.. BE CAREFUL. This company is great at getting to you and moving your things. The problem that I had is that they are careless with your items and your walls, and/ or doors. If dings on walls, or to my furniture was not enough, they broke my floor vase. The floor vase was about $140 dollars.
This is highly inaccurate ! We’ve never blocked anyone number. I’ve asked you for a Venmo / cash app to send a partial refund for the vase with no response. We did a really good job for you , even took our shoes off every time we came in the house to keep your carpets clean like you asked.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- reasonable pricing16
- efficient movers11
- furniture moving10
- quick work9
- no hidden fees8
- kind movers4
- truck size4
- flexible scheduling3
- careful packing3
- damaged nightstand2