TMM
Mover in Middleburg, Florida
Its address is in Jacksonville, Florida. It appears here because Google returns it for Middleburg.
Google rating
4.7
Ratings counted
2,288
Are 1 or 2 star
6.1%Above typical
The rating breakdown
139 of the 2,288 ratings in Google’s published star breakdown for TMM are one or two star.
Against other movers in Middleburg
About the same as the middle of the 3 movers in Middleburg we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 2,059 | 90.0% | |
| 4 star | 78 | 3.4% | |
| 3 star | 12 | 0.5% | |
| 2 star | 7 | 0.3% | |
| 1 star | 132 | 5.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is TMM at 6.1%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for TMM, counted by matching the words they used.
- Damage to belongings35 · 47%
- Items missing or never delivered20 · 27%
- Crew conduct10 · 14%
- Late, delayed or a no-show9 · 12%
- Claim or refund went nowhere3 · 4%
- Booked by one company, moved by another1 · 1%
Counted across the 74 one and two star reviews we have read for TMM. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I’d give them less stars if I could. TMM subcontracted to a company in OH for my military move. They stole a surround sound system and a bunch of bird feeders and broke a brand new 75” tv and claimed it was already broken. Broke the knob off my brand new pit boss. Broke a lamp and a bunch of yard art they just through into a garbage can. Damaged book cases and assembled the bed frame incorrectly. They did a very unprofessional job packing and delivering to my new address.
Thank you for bringing these concerns to our attention. We sincerely regret hearing about the challenges you’ve faced during your recent move. Your feedback is extremely valuable to us, and we take any report of theft and damage very seriously.
Military HHG move with serious issues: missed work day, incomplete inventories, damaged items, and a documented missing item that has not been properly replaced. The company scheduled a three-day packing and moving service for my Household Goods (HHG) shipment as part of a military relocation. Unfortunately, the move revealed significant coordination issues, incomplete documentation, and execution well below what I have experienced during previous military relocations.
Thank you for taking the time to share your experience. We sincerely regret the frustration you encountered during your relocation. We understand how concerning it can be when scheduling changes, documentation, or communication do not occur as expected.
Our military move was set up through TMM and was an absolute disaster from start to finish. TMM does not care out the service members they are serving or the belongings we entrust to them. The main issues with the claim fall into three categories: 1) TMM focuses on delaying any payout and building frustration to push service members to settle for anything instead of getting what they are truly owed.
Dear Mr. Carelli, Thank you for taking the time to share your feedback regarding your recent experience with us. We genuinely value your input, and I would like to take this opportunity to address the concerns you've raised.
If I could give this company zero stars, I would. Our experience with TMM on behalf of Burhham World Forwarders, Inc contracted by the U.S. military to handle our family’s relocation, was an absolute nightmare from start to finish. The level of incompetence, carelessness, and outright dishonesty displayed was beyond anything I’ve ever encountered. First, their team arrived and began loading our belongings into crates without clearing the inventory with us, completely bypassing standard protocol.
We sincerely regret the difficulties you experienced during your move and understand how frustrating it is to deal with lost or damaged items. Please know that we have been actively working with the agents involved to continue searching for your missing belongings and to ensure that proper…
Update: As you can see in the response below, TMM continues to ensure the damage did not occur due to their handling of the shipment (which is clearly note true based on the photos attached). Documentation of their handling of this claim has been noted. Formal complaints are being made with HHG shipment office on this company while the claim process is continue. Please, if TMM is assigned to your movers this PCS season, do everything you can to find an alternative.
We sincerely regret the difficulties you experienced during your move and understand how frustrating it is to deal with lost or damaged items. We acknowledge that the claims process can be complex and challenging.
Read all of the thread. I’ll inform you of how they value the damage they caused to your HHGs. Their offers are insulting, be prepared. 25 July 2022… I was given 4 different delivery dates and still am not sure when I will receive my house hold goods. The team leads and managers above them lied to me, they care about profit not the Soldier and the Soldier’s family. I hope I get reimbursed for buying the items I need to live off of.
Thank you for taking the time to submit the feedback. We strive to ensure your complete satisfaction during a relocation and apologize your experience was less than satisfactory. Your storage delivery will take place on 8/1 and we have provided you with the related inconvenience claim information.
Honestly from the very start I was disappointed with my move. The company that was contracted to come to my home and pack my goods, let’s just say was less than impressive. Turns out they stole some items from my house that I had to file a police report. Then fast forward a few months and my goods arrive at my new home. Multiple boxes are missing and quite a few of my items are broken. The delivery driver was less than impressed that he had to stay later than he expected to try to locate the missing boxes with me.
Mr. Annichiarico, Thank you for taking the time to discuss the concerns you outlined in your Google review. The concerns regarding the delivery driver and the missing/broken items will be addressed by TMM’s Quality team.
The movers came two days late. I scheduled to be off work, and they called 11 that day, saying they would be late and not arrive until Tuesday. When taking my items out, they broke the locker I put my books in. They delivered my goods on time; however, they destroyed almost $5000 worth of my furniture. They broke my 1500-dollar tv and tried giving me a $499 tv in the settlement. They broke my wife's mirrors and vases delivered to us.
Thank you for taking the opportunity to reach out. A member of management contacted this service member to discuss, explain and correct the issues that he was experiencing with the claims process.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous94 · 45%
- Worked hard and fast60 · 29%
- Turned up when they said21 · 10%
- Kept in touch16 · 8%
- Careful with belongings13 · 6%
Counted across the 208 four and five star reviews we have read for TMM. A review can mention more than one thing.
In their own words
Our moving experience was truly amazing. They arrived Tuesday morning and packed everything by 6PM. These men were very fast and efficient, but also careful with our belongings. They were friendly as well, and were happy to review the drop off schedule with us multiple times (we were a bit paranoid). They arrived right on time for the drop off and helped my husband unload things both to our house and storage unit a few miles away (which they were not obligated to do).
first PCS is always stressful, and these guys made it a breeze! professional, quick, and nothing was broken or damaged. from start to finish they were flexible of my work schedule and communicated every step of the way. They did their best work and it shows. 10/10 would recommend to everyone moving, and i am definitely requesting them again.
My husband and I just finished using this company to move us from VA to SC. They were great and handled our move with the utmost priority. Only complaint we have is when we would be on the phone with our representative, after the conversation was over, she would get off the phone so quickly, we wouldn't have time to ask her other questions if they came up at the end of our convo. And calling back was such a hassle every time. Otherwise, she was quite professional and helped us with any problems.
I had the pleasure of using the moving services of TMM for a recent move from New York to Texas. The team arrived exactly on time to pack up my household goods, which they did with a huge amount of respect and care. They were friendly, expedient, and got my household items packed quickly. When they came back the following day to pack the items into the truck, I knew my stuff would be safe and secure thanks to their care with my items and their attention to detail with my packing list.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- military move147
- courteous staff42
- no broken items24
- professional movers23
- professional crew22
- move coordination18
- no missing items17
- inventory process15
- retirement move12
- cross country move8
- claims process7
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
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