Top Dog Moving

The two guys who helped me move were very nice. However, it took almost six hours to move a one bedroom apartment. I noticed a lot of the furniture had new scratches or dents. This was very noticeable because the furniture is brand new, was put together in the apartment and had never been moved before now. They ended up damaging the walls pretty badly to the house I moved into. Multiple dents, scratches and one so bad it ripped off the dry wall down to the metal corner guard.

Customer service is very very very poor. Very similar to the other moving companies they just want to rack up time so that they can charge you more money. My mom used this company to move her furniture and they had such poor customer service that the owner offered her half off her next move. Well when we went to use that half off they didn’t honor it going back on their word and now all of a sudden they are only offering 30% off and they began adding extra fees they weren’t given on our initial quote.

Very disappointed with my recent move on Sat March 30th with Top Dog. I hired two men and one truck to help move from my 1BR 898 sq ft apartment to a 1BR 915 sq unit apartment about 10 miles away. I can't remember their names but I've attached an image of one of the guys from the company Facebook and the guy driving the truck was white with brown hair.

Incredibly disappointing and appalling experience. We hired this company to pack and move our entire home, but after the move we discovered they left multiple boxes and personal belongings behind, completely unpacked and never transported to our new house. When my wife called the owner, his response was unprofessional, defensive, and completely lacking in customer service.

I’ve used Top Dog for several moves and recommended them to friends and family over the years for one reason - this is a company you can trust. But those feelings are shattered after my last experience. I’ll never use them again and I’ll be warning others to steer clear. The crew they sent was a joke. They moved at a painfully slow pace, showed zero urgency and were completely disorganized. At one point, I found the crew lead wandering around on the wrong floor of my building with a load of my belongings.

Moved at the glacier speed. Movers were supposed to be at the pods facility between 11-1. We showed up at 11 to make sure we were on time. Around 1:15 we called the company to make sure we were still good. They proceeded to tell us the movers were on their way but stuck in traffic. Now the window time was moved to 1-2. Okay, so we sat around another hour. Again no one showed up. They called us around 2:30 and stated they were still in traffic and now they would be arriving closer to 4.

I contacted them to help with a BIG move and they lied to me. I followed their process as it was presented to me. I started lining up my life, including people coming to help me. I was shocked that about 4 hours later they called to tell me and said that the day I thought was reserved for me was given away. The manager expected me to know their internal process. I even had him listed to my call that was recorded to prove that what I understood to be the process was how it was communicated to me.

I am a property manager. They charged our resident to have the furniture removed from the property and then left it at our dumpster. We have signs stating no furniture dumping is allowed. They said they have a voicemail from the resident allowing it HOWEVER the signs from the property state not to. We had to pay hundreds to get the furniture removed and Top Dawg refused to take responsibility for their mover's actions.