Top Storage
Self-storage facility in Clarksville, Tennessee
Google rating
4.6
Ratings counted
233
Are 1 or 2 star
6.0%Above typical
The rating breakdown
14 of the 233 ratings in Google’s published star breakdown for Top Storage are one or two star.
Against other listings in Clarksville
2.5 percentage points higher than the middle of the 18 listings in Clarksville we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 195 | 83.7% | |
| 4 star | 17 | 7.3% | |
| 3 star | 7 | 3.0% | |
| 2 star | 3 | 1.3% | |
| 1 star | 11 | 4.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Top Storage at 6.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Top Storage, counted by matching the words they used.
- Price rose after the quote2 · 25%
- Damage to belongings2 · 25%
- Items missing or never delivered2 · 25%
Counted across the 8 one and two star reviews we have read for Top Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I had my vehicle stolen from the parking area there, the gate has been broken for over two months anyone can come in or out as they pleased. They have video of it being taken of it and refused to tell me anything about what they saw. When I mentioned the Gate they had the nerve to say they would give me a $20.00 discount, that was truly a insult. I have filed a Police report and it is under investigation. This all happened at the Purple Heart Parkway Facility.
Got the unit almost to the day two years ago. It's started at 79.99 a month. A few months later they no longer provided insurance and offered it for 12 a month I was ok with that but about ever three months they want to raise the prices I am no being charged 170 a month. In two years the price doubled. What really pisses me off is that the price advertised on there website says 89.99 for the same unit I am paying 170 for.
Hi Skylar, Thank you for taking the time to share your feedback about your experience with our service. We genuinely appreciate your input, and we are sorry to hear that you are not satisfied with the pricing changes. … More
We parked our travel trailer here at the Top Storage on Ashridge Dr because we aren't allowed to park it on post at Fort Campbell and someone came into the storage lot and stole 2 propane tanks and batteries off not only our trailer but atleast a few other trailers thar are parked directly beside ours and I'm sure the poor renters don't even know.
We strive to provide excellent service to all our customers. We do not see your profile in our system as a current or former customer. Could you please give us a call so we can get to the bottom of the issue? … More
After cancelling on the 28th, I’m still being charged for another month. Calling for assistance did nothing, as I was met with, “I’m just following a process” over and over. When I asked to speak to someone who could provide more feedback, I was repeatedly shot down with “I’m just following a process.” This company shows no regard for proper handling of transactions.
Afternoon Mr. Wicks, we appreciate your feedback. After your original request to speak with management, CSR Clarence reached out regarding your account. We agreed to finalize your account and refund your September charges since you provided … More
Started renting my unit at $89 a month and then price jumped up to $127 due to cost. I vacated the property on 28 May and it was confirmed. I was still charged for another month on the 1st of June. Not cool if you ask me. I gave it one star …
Poor service .. negligent and very inconsiderate. Our storage got broken into and we lost everything and what we didn't loose was covered in mouse urine and feces . So sad .. and when contacted them they said they sent us a email . If a …
We are truly apologetic for the experience that you had at our facility, Crystal. Your feedback is key on our path to excellence. We understand the severity and trauma of such situations and apologize for not meeting the expected level of service and communication at such a critical time.
I retired and moved all my stuff back home and rented a climate control unit for about six months from this storage facility at the Purpleheart Parkway location. In the six months, the unit was not climate controlled once in the summer …
This place is nasty! Started renting from them last summer andthis dead lizard has been there every since. Their is also a dead frog in another hall. And this brown stuff is vomit. So not, they are not clean!
I am truly sorry to hear about the cleanliness issues you experienced at our facility. This is certainly not up to our standards, and we apologize for any inconvenience this may have caused you.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous5 · 29%
- Worked hard and fast1 · 6%
- Kept in touch1 · 6%
Counted across the 17 four and five star reviews we have read for Top Storage. A review can mention more than one thing.
In their own words
I used Top Storage from December 2024 to June 2026. Overall, the experience was great. The location was convenient, secure, and very clean. When contacting support a representative by the name of Alex stood out to me. Alex was always very polite, patient, helpful, and provided a solution to every inquiry/issue I had. 10/10 highly recommend!
Thank you for recognizing Alex's great customer service, Labeaute! We strive to provide excellent service and are delighted to hear that she has been of such assistance to you. We appreciate your business and look forward to continuing to meet your storage needs.
Everytime I try to enter the location off of 101st, the gate code does not work. And when I use the text option it comes back and tell me to use the code, which doesn’t work. The text option opens the gate every time, but when you input the code, it does not work??!!
Hi Willie, Thank you for taking the time to leave us a review! We’re glad to hear that the … More
Process couldn't have been easier after a live agent answered, it was within minutes but the only minor inconvenience this day was giving the robo agent my email 4 times, but once the live agent picks up everything was smooth from there
Thank you for your excellent review, James! We are pleased to hear that our live agent was able to assist you efficiently. We will work on improving the efficiency of the email verification process. Let us know if there's anything else we can assist you with.
Easy access to my unit. Reminders are sent monthly for payments due. Unit is perfect for my needs and customer services have always been helpful and understanding. Prices are a bit higher than I would like.
Thank you for the 5-star review, Bill. We're glad to hear that you find our unit convenient and our customer service helpful. We appreciate your feedback about the pricing as well. If there’s anything else we can assist you with, please don’t hesitate to reach reach out.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- climate control9
- responsive staff7
- phone setup7
- friendly rep5
- gate access4
- clean lot3
- quick rental2
- boat storage2
- online access2
- obtaining storage2
What the company says about itself
Taken from Top Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“) 919-2848 Access Hours 6am-10pm & 24/7 Access Available 50% Off Your First Ful”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- mapquest.comdirectory