Transport EZ / Harmony Movers
Mover in Candiac, Quebec
Its address is in Lachine, Quebec. It appears here because Google returns it for Candiac.
Google rating
4.7
Ratings counted
350
Are 1 or 2 star
6.6%Above typical
The rating breakdown
23 of the 350 ratings in Google’s published star breakdown for Transport EZ / Harmony Movers are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 319 | 91.1% | |
| 4 star | 7 | 2.0% | |
| 3 star | 1 | 0.3% | |
| 2 star | 2 | 0.6% | |
| 1 star | 21 | 6.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is Transport EZ / Harmony Movers at 6.6%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Transport EZ / Harmony Movers, counted by matching the words they used.
- Damage to belongings5 · 26%
- Crew conduct3 · 16%
- Price rose after the quote2 · 11%
- Items missing or never delivered2 · 11%
Counted across the 19 one and two star reviews we have read for Transport EZ / Harmony Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
DO NOT use this service! While the movers themselves were friendly and professional, my entire experience dealing with the management was awful. I did 2 moves and storage with this company. During the first move, they left a 7 foot scratch on my dark hardwood floor. Refused to take responsibility for it. After much back and forth, only offered me a $50 discount on the 2nd move.
I strongly advise against using this company. We had several problems with them, including damaged furniture (for which they refused to pay for repairs), their refusal to move certain items (which we had to move ourselves on very short notice; this incident could have been avoided if the call center agents had asked the right questions when making the reservations), and an excessively long moving time (only two movers showed up when three were supposed to be there).
Horrible experience. First they didnt confirm with me the day before so i call the day of and the receptionist argued that she did send "everyone" the confirmation. 2nd they argued with me about the fit (which i knew it fit and it did) and they were rude about it. Then only take in the couch 2 meters in after the doorway all wrap and not assembled and Not even to my living room. I payed 105$ delivery for the worst service. I do not recommend.
This story will convince you not to do business with them: A year ago, I used their services. Their employee admitted that it was taking an unusually long time considering what I had to move and that I should complain. I did, but it didn't change anything. This year, I decided to see how things would go with them again. Even though I moved closer, to a lower floor, and worked throughout the entire move, it took the same amount of time.
Hello Mr. Lavoie, Last year, you moved on May 1, 2017, from 9:25 a.m. to 2:15 p.m., with three movers, moving a 4 1/2 apartment from the 3rd floor to the 3rd floor in Montreal. The work time was 4 hours and 45 minutes. The movers were Denis, Yves, and Charles B.
I hired this company to move my furniture from my location to their storage facility, and from there to my new property. It was a horrific experience. The 2 guys they sent did not have enough boxes and absolutely gas no paper to wrap, fragile items. They threw things in boxes, took plants and food which I told them not to take, and left behind things they were supposed to take.
Poor service, try to blame it on you if anything happens. We were supposed to get four people but they called the day before to let us know they have people that called in sick so they could only send two till noon. Scratch the tiles in the kitchen and tried to blame it on us. They are the movers we are not supposed to be telling them check underneath the appliances before you push it on the floor.
Hello Mr. Dahmani, we are very sorry to have left such a bad impression. We did, however, offer a discount regarding the mark on the tile left behind. You always have the option of filing a claim with your insurance company if you wish to change your mind. We would be happy to assist you. Thank you.
Used this company last year, they were on time and everything arrived in good condition. This year DIFFERENT team...arrived over one hour and 45 minutes late. Chipped a large glass desk top , for which they are not covered (it's in contract) some of the wooden furniture have nics. Even the one box of canned goods , some of the cans were dented. I guess FRAGILE is not clear in any language as they also busted small kerosene oil cartridge box. Verrrry disapointed, specially since last year was a breeze.
Hello Ms Burke, we are very sorry that you feel differently regarding the service you received this year. Feel free to communicate to the office so we can do something about it. Best regards,
Company that doesn't give a damn about its employees. I strongly advise anyone not to call this pathetic company, and 70% of their employees don't know how to move. They say everything is insurable, but when something breaks, nothing is insurable. Too expensive for such lousy service. I advise everyone to call another company whose sole objective is not to fill their pockets, but to respect their commitments to their customers and their employees.
Thank you so much!
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous111 · 48%
- Worked hard and fast72 · 31%
- Turned up when they said27 · 12%
- Careful with belongings21 · 9%
- Kept in touch3 · 1%
- Price matched the quote2 · <1%
Counted across the 232 four and five star reviews we have read for Transport EZ / Harmony Movers. A review can mention more than one thing.
In their own words
The only constructive feedback that I can give is that the movers arrived about an hour late. Half an hour before they were supposes to arrive, one movers called and apologetically told me that one of the three members was running late. When they did arrive, moving our furniture and boxes from our condo the the truck was efficient and our possessions were carefully handled. When we arrived at our new home, the three movers helped to assemble our kitchen table and bedroom set.
Thank you so much !
Amazing service. We used them for a fairly long-distance move (100KM) from Montreal up to the laurentians. We had a lot of concerns the day before about the snow/salt being tracked in, but Virginie and the admin team were extremely patient with us and detailed in assuaging our concerns. Indeed, the move was smooth and they came well prepared with floor coverings.
Thank you so much for the review! It was a pleasure to help you with everything. -V.B
Excellent service, great price and they took very good care of my furniture. Hard working and very efficient employees. Thank you EZ transport!
Efficient, Professional, Personalized, Excellent Service! This is the second time I've hired this company, and they are still top-notch! I would give a thousand-star positive review if I could. They moved all the very large furniture plus one drop-off without any hesitation. The employees are well-organized and take care of the items being moved as though they were their own. A huge thank you to Pascal, Allen, and Josée for the tremendous, amazing work and client care. I would definitely recommend this company!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- kind staff16
- piano moving13
- efficient movers12
- small furniture moving4
- clean work3
- wonderful movers2
- on time2
- diligent workers2
- kind team2
- dynamic movers2
- stress-free move2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory