Two Men and a Truck Moving and Storage

I had a very disappointing experience with this moving company. I was moving from a 2-bedroom to a 1-bedroom apartment just 12 minutes away. Their representative assured me it would take about 3 hours, quoted me around $1,600, and told me I didn’t need to prepare anything in advance because the movers would handle it all. When the movers arrived, they showed up with no boxes, claiming they hadn’t been included in the order (which the representative took full responsibility for).

This company runs scams. This move was a terrible experience. I informed the company that I had a 20x10 storage bin and 3 pieces of furniture to move a quarter of a mile on the same street. I received a quote of approximately $600 for 2 men and a truck. I called the day before to confirm the job. They said it could be done in 3 hours. I requested a 3rd man because I knew 2 men could not move a 20x10 storage and 3 pieces of furniture in 3 hours.

I used Two Men and a Truck during the pandemic and it was the best experience ever. I recommended people — and I couldn’t wait to use them again. And then, this time….the complete opposite! The prices were way higher, but I understood everything is up. Well, not only were they not efficient (on purpose, I believe to drive up the hours), but they left so much stuff behind that I had to hire another company to move what they’d left.

Three phrases best summarize my experience with Two Men and a Truck of Alexandria: broken furniture, untrained movers, and irritable movers. From the start of the move, the movers were irritable and expressed a strong desire to finish the job and to just “get it over with.” The movers bickered amongst themselves about how to complete the job as well in a way that made me uncomfortable.

I never go onto social media to talk about anyone but this company is the WORST... I only sent 4 pics instead of the 25 that I have. They broke our glass table, cutting the plastic off and cut our NEW chair and sliced the seat, broke my computer table that was made for me, dropped our wood table and the leg broke, bled all over our furniture and the list goes on not to mention the unbelievable poor service.

I used ValueFlex to move from VA to NV. I want to make the review as honest/fair as possible. Pros: The movers who came both in VA and NV were exceptionally great; probably the best movers I've ever dealt with. You can fit a lot into the 16' container used. I have much more stuff than the average person & was able to fit it all and have 10-15% of space left. I moved from a 1100 sf 2 b.r. apt.

I was scheduled to have movers arrive between 2–6pm on a Saturday but they never showed and never called. Due to the limited office hours on weekends I wasn’t able to get ahold of anyone until Monday morning. They told me they were looking into what happened and that I would hear back from their Quality team. In the meantime I had both the $250 hold that was placed when I scheduled, and a mysterious new $830 pending charge on my card.

Having used this company one time in a previous move, I hired them to move our office. Not only did they completely destroy our metal file cabinets and bend all of the drawers so that I am unable to access any sort of patient files without serious repairs, but they annihilated the carpets in the old office location as well as the brand-new carpets in our new location.