Two Men and a Truck Moving and Storage

I had an item which was damaged during the move, so I called within the timeframe to report the damage and provided photos of the damage. They got back to me and said that damage to particle board is not covered. I asked why your company never let me know that, because I would have made alternate arrangements to move those items. They said it was in the pre-move letter and I looked over the pre-move letter and there is no mention of particle board.

Wow. They charged us and sent us a receipt with booked date and time and everything... never showed up, we called them and they said they declined our appointment but nobody ever told us. They still have our money right now, and we’re on our own for figuring out how to move our stuff. Don’t recommend, absolutely no empathy here.

The guys were good & deserve 5 stars but the lady in the office isn't exact about the pricing you pay which is a deposit of $184 upfront but then the guys give you another bill you have to pay after they're done which is more plus the office puts in their travel time as well that you pay for so altogether you end up getting a higher bill.

This moving company has no regard for your possessions. They lost over $700 worth of wedding gifts and other possessions and completely damaged our table and chairs (See photos). Their response was that we should “file a police report if you think we stole your stuff” They were also supposed to have all of our possessions out of the property by noon but took until 3 in the afternoon. They blamed us for not telling them how many boxes we had.

Sent our inventory list a few days ago, and tried multiple times to contact via phone call or emails with no response or answer when I called. I was told by Bentlee that they would get back to me with an estimate two days ago, but no response.

We had two men and a half and a Truck moved me only big items 8 Miles. I had a large 100-year anniversary for Harley-Davidson Snap-on toolbox. That they moved. When we got to our new home the guys were secretly hiding inside looking over by my toolbox. This Harley-Davidson anniversary Snap-on toolbox is irreplaceable. The lead guy said oh we had a strap break I've never had that happen. I said one strap I can't believe you didn't put two straps on it. The lead guy says I think it'll be okay.

I had a bad experience with Two Men & A Truck. The following is the email thread of me trying to discuss the situation with them. You decide if you want to do business with them. [Email from me to Samantha] I sent you lots of pictures with measurements written on them and measurements of the printer. I asked if it was possible to move it into the basement. I was told it would be possible. The men got here and it was NOT possible. We ended up having to do a quick demo job to put a 2’ x 3’ hole in my wall.

Other than the movers on moving day, my experience was horrible! When I originally called I was told I was too early, to call back closer to moving date. So I did that, they then told me I had to go through Peoria because of my location. I explained that I was directly in between both locations, they told me to call Peoria. I did, Peoria was booked that day, I called back to Davenport. Luckily they weren't booked. I was told my deposit would be $100, turns out it was $248!