Two Men and a Truck Moving and Storage
Mover in Oakdale, Minnesota
Its address is in Burnsville, Minnesota. It appears here because Google returns it for Oakdale.
Google rating
4.6
Ratings counted
770
Are 1 or 2 star
8.7%Above typical
The rating breakdown
67 of the 770 ratings in Google’s published star breakdown for Two Men and a Truck Moving and Storage are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 680 | 88.3% | |
| 4 star | 19 | 2.5% | |
| 3 star | 4 | 0.5% | |
| 2 star | 13 | 1.7% | |
| 1 star | 54 | 7.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is Two Men and a Truck Moving and Storage at 8.7%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Two Men and a Truck Moving and Storage, counted by matching the words they used.
- Damage to belongings3 · 33%
- Stopped responding1 · 11%
Counted across the 9 one and two star reviews we have read for Two Men and a Truck Moving and Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Extremely Disappointed I recently hired Two Men and a Truck and had one of the most frustrating moving experiences I’ve ever had. The two movers who arrived clearly had very little knowledge about moving furniture. We actually had to explain to them that the feet needed to come off our sectional to get it through the doorway. When that didn’t work, they basically wanted to give up.
So sorry about this experience with your crew back in September. If you haven't spoken with the manager of your crew, I invite you to do so by calling [phone removed], and hitting option 3. We take all feedback, good or bad, as an opportunity … More
Update 12/5 : we used a different provider today to move again, it was 1/3 the cost and two men completed the move in less time that the 4 man crew. The owner responded to my original review and said he was glad “B was working to resolve my issue. The small refund and the no call back further proves this place doesn’t care. I stand by the original review below. Worst move ever. Simply terrible! Crew showed up and within 30 minutes we knew it was going to be a bad day.
Sorry about this experience, Andre! Moving can be chaotic, and I am glad you have been working with Brandan on solutions. I am reading through his emails, and I am glad we came to a financial compensation. If you would like to discuss the … More
I've moved many times in different countries, but Two Men and a Truck made my last move especially messy. Despite sending a comprehensive list of items days in advance and reducing our load by over 25 boxes, they managed to majorly miscalculate the space required to move our items: the manager said it'd only require 1/2 truck, but a truckload wasn't enough (I've attached photos of a few items that would be left behind).
Hi Andre - Thank you for this feedback, but I apologize for your experience. I am looking into the matter with our operations team in order to learn from it. I will reach out if I have any questions. Once again, my apologies.
I've used two men and a truck with other moves around the country but this one was very disappointing. They were not able to fit everything into the truck. I tried to call the day of to give them a final total.of everything we had and they said it wasn't necessary. The movers complained the whole time stating it was too much stuff. My husband and I had to rent a uhaul to finish the move! They were also a bit careless in moving items as they over stacked a dolly and dropped boxes labeled Fragile.
We're sorry to receive this feedback, Alyssa. I'm glad you and I resolved the broken glassware with a compensation, but if you would like to discuss the logistics of your move further, please call [phone removed] and ask to speak with the Burnsville office. Thank you.
I canceled my move this morning at 8:48 a.m. I was later informed that because it fell 48 minutes out of the 48-hour window that I'm being charged for 2 hours of move which was not explained to me over the phone. I was notified that it would be up to a day in advanced. So just a heads up you need to give them 2 2 days in advance even if the last 4 days have been holidays.
So sorry to hear about this experience. We obviously do not want to enforce a cancellation. We would much rather actually move you as scheduled. It does bear mentioning that our cancellation policy is a bullet point in the pre-move … More
One of the employees here drives a car that has an antler decal on the back. He is an absolute menace on the road, constantly cutting people off and driving 20 plus miles per hour over the speed limit. I would never trust this company to …
I am sorry that apparently one of our employees in his personal vehicle was driving too aggressively. It is important to note that this was not a work vehicle, and not one ever used to transport any of our customers' belongings.
They estimated $500 "on the high side" and then charged $843 to move one dresser, one night stand, small book shelf, one mattress, and about 20 boxes from St Paul 20 mins down the road to Minneapolis for my college aged daughter. The …
We're sorry to learn of this experience, Cami. I know you have been working with the manager of the crew that was out there, but I just wanted to reiterate that our estimates are based on what we know from the initial & subsequent phone call(s) from our customers.
Lots of damage both property and belongings!! They sent 5 guys to move things out of the storage unit into my mom’s new place. We told the company that her furniture is very heavy and very expensive. The guys didn’t have any furniture …
Hi Sara, first we want to apologize for your experience with us. This is not a normal reflection of how we run or business, nor is it acceptable. We work very hard to make sure our customers are happy and comfortable at the end of their move day.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous8 · 44%
- Worked hard and fast7 · 39%
- Careful with belongings5 · 28%
- Turned up when they said2 · 11%
Counted across the 18 four and five star reviews we have read for Two Men and a Truck Moving and Storage. A review can mention more than one thing.
In their own words
I recently used Two Men and a Truck for my move, and I could not be happier with the service provided by Derrick, Noah, and Zee. They arrived early and were professional and candid from the very beginning. Before starting, they asked me to walk them through everything that needed to be moved. Since I was moving out of an apartment building with a somewhat complicated hallway layout, they took the time to inspect the route thoroughly.
I mean, we can't thank you enough for your DETAILED review, Lord Barco. We will make sure the crew knows how you feel about them.
I would give our moving team 10 out of 5 stars! They were polite, patient, respectful, careful and efficient. We were having furniture moved around the house as well as getting rid of things. They repositioned area rugs, repositioned large pictures in addition to all the furniture moving. They had a guy who they were training and did a great job of explaining expectations and coaching him. The entire move was done in about 45 minutes. That job would have taken my husband and I days!
Incredible! Thank you for taking the time to spell out your great day with us, Patti. You're the best!
The 4 person crew was fantastic, polite and very hard working Well we got to our destination and found tons of damaged. Things we asked to have blankets on didnt have them on stain glass windows ruined because heavy objects put on top of them, antique singer sewing machine damaged. Terrible job packing things. Nearly 2k in damage. Changing my star rating to 1
Hi Thomas, I know you have been working with the manager of the crew that was out there. We will be in touch.
Great moving experience!! Friendly and professional. Worked quickly. Derrick, Tristan, Gavin and Nick made the move a breeze- a fantastic team. Highly recommend this group! One pick up location and two drop off locations, everything arrived at the correct location
Thanks for sharing your experience with THE WHOLE INTERNET, Elizabeth! We appreciate you!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff83
- careful handling57
- efficient movers48
- quick move16
- smooth move16
- estimate11
- polite crew9
- furniture moving9
- capable staff6
- respectful crew5
- actual move4
- online quote request2