Two Men and a Truck Moving and Storage
Mover in St Charles, Missouri
Google rating
4.9
Ratings counted
1,230
Are 1 or 2 star
2.6%Around typical
The rating breakdown
32 of the 1,230 ratings in Google’s published star breakdown for Two Men and a Truck Moving and Storage are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 1,171 | 95.2% | |
| 4 star | 22 | 1.8% | |
| 3 star | 5 | 0.4% | |
| 2 star | 8 | 0.7% | |
| 1 star | 24 | 2.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is Two Men and a Truck Moving and Storage at 2.6%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Two Men and a Truck Moving and Storage, counted by matching the words they used.
- Crew conduct2 · 25%
- Damage to belongings1 · 13%
Counted across the 8 one and two star reviews we have read for Two Men and a Truck Moving and Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
These are the most unprofessional movers I have ever dealt with, and I didn’t even hire them. Instead of parking in an empty spot in the parking lot, (which there was an extra 25 ft away) they parked in at least 10 cars by parking in the middle of a lane. I couldn’t find anyone near the truck so I yelled into the courtyard for someone to come move this truck. A kid showed up named B.S. and told me he wasn’t moving the truck and to just back up my car like i hadn’t already tried to get out multiple times.
Thank you for bringing this to our attention. We will be sure to pass this information along to our team and address it with them. Please contact our office at [phone removed] to discuss this matter further.
Will never use this company again. Setting up the appointment, schedule and arrival went smooth but the unloading process was terrible. Slamming around boxes, almost dropped a dresser on me and several items were broken in the unloading …
Derek, I’m very sorry for what you experienced—especially the rough unloading, damaged items, and the close call with the dresser. You should never feel ignored or taken advantage of, and it’s unacceptable if our team didn’t own mistakes or show empathy. Please reach back out to our St.
Paid $650 they showed up at 3:30 moved very little of my stuff brokea number of things didn't unpack or put it where it was supposed to be and at 4:00 quit and left me totally hanging... This single woman would not recommend that anyone use this service couldn't be more dissatisfied just sad this is what we expect these days bad service from bad people who just don't care. Well I decided to give them a review and I recommend you do too
We're sorry to learn of this, Tracy. Please contact our office at [phone removed] to discuss this matter further. We take all feedback seriously and will address this with our team.
Adam, Brandon, and Conner were professional and friendly. I was amazed at their ability to get so much in the truck! They were incredibly helpful, putting everything where I needed it and putting furniture back together. I had a great experience and will recommend 2 Men & aTruck to anyone.
Thank you for your positive feedback, Diane! We wish you left us 5 stars instead of 1! but we're thrilled to hear that Adam, Brandon, and Conner provided you with a great experience. Thanks for choosing TWO MEN AND A TRUCK!
Nice guys but super slow. No sense of urgency at all. No way it should take 10 hours to move a 1,400 sq ft house. Especially with me bringing up 90% of the basement for them to load in the truck. They brought in a third guy but it seemed to make them slower. I would not recommend.
Hello, Kyle. We’re sorry to learn we didn’t earn 5 stars. Please contact us at [phone removed] if we can help answer any questions or concerns you might have. Thanks!
I didn't hire them for a second time. However for a second time this company has decided that they can block my driveway while moving my neighbor. Then become argumentative when I ask them to move. If you have any respect for your neighbors I would suggest any other company
Thank you for bringing this to our attention—we understand how frustrating it is to have your driveway blocked, even briefly. … More
I was not even going to leave a review because I was over it. However, on 11/4 some lady called and was unnecessarily rude, mad, and ghetto because on their internal review I said I wouldn’t recommend. Then she proceeds to become more rude …
Thank you for bringing this to our attention. We sincerely apologize and can assure you this does not live up to our company’s core values. We will be sure to address this immediately.
I cannot even explain how upset I am with the way this company handled my daughter’s move. She lives in an apartment. Her apartment was involved in a fire. We had used this company for her last move, & although there was one issue, we …
We're sorry to learn of this, Maria. Looking through our records, it appears you have been in touch with our office, and together, we have come up with a solution. If you still have concerns, please call us at [phone removed]. Have a great day!
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous12 · 57%
- Worked hard and fast8 · 38%
- Turned up when they said4 · 19%
- Careful with belongings4 · 19%
- Kept in touch1 · 5%
Counted across the 21 four and five star reviews we have read for Two Men and a Truck Moving and Storage. A review can mention more than one thing.
In their own words
My spouse and I have moved multiple times in the past 35 years here in the St. Louis area. All four times we have used different companies and this experience with Two Men & A Truck was without a doubt the BEST one ever! The men (Terry, Davon, Zach and Dillon) were ALL exceptional in their work ethic!! These guys were incredibly fast, extremely careful, unbelievably strong, super friendly, and fantastically easy to work with!
Thank you, Kristina, for sharing your wonderful experience! We're thrilled to hear that Terry, Davon, Zach, Dillon, and Vincent made your move exceptional. We appreciate your kind words and look forward to assisting you again in the future. Thanks for choosing TWO MEN AND A TRUCK!
The team show up on time and finished the move much faster than I thought it would take. There were no problems or concerns of any kind. All the team were polite and respectful of our house, our belongings and our family.
Tom, thank you for the kind review. We’re glad our team arrived on time, got the move done faster than expected, and treated your home and belongings with the care and respect they deserve. We really appreciate you choosing Two Men and a Truck.
I had a four man crew in a single truck and they worked very efficiently quickly safely and were able to complete my project under the estimated time. They communicated well and made sure my move went right.
Thanks, Ryan, for taking the time to share this. I’m glad our four-man crew worked efficiently and safely, finished under the estimated time, and kept communication clear to make sure everything went smoothly.
We had such a great experience with Two Men and a Truck! The team was incredibly polite and courteous from start to finish. They continuously checked in with us, asked for our input, and made sure we were happy every step of the way, which really meant a lot. It was one of the hotter days of the year, but you never would’ve known it by their attitude! They kept smiling and never complained once. They were also very careful with our home and our belongings, which we truly appreciated.
Amee, thank you so much for the amazing review. We’re really glad our crew stayed polite and communicative throughout the move, and that they took great care with your home and belongings even on such a hot day. We truly appreciate you choosing our St. Louis team and sharing your experience.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- courteous staff161
- careful handling95
- efficient staff81
- professional movers70
- cost48
- smooth move20
- furniture moving13
- fast movers10
- junk removal9
- box moving2