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Two Men and a Truck Moving

Mover in Crystal Lake, Illinois

Google rating

4.7

Ratings counted

265

Are 1 or 2 star

7.2%Above typical

The rating breakdown

19 of the 265 ratings in Google’s published star breakdown for Two Men and a Truck Moving are one or two star.

Google’s published star breakdown

Distribution of star ratings as published by Google
RatingDistributionCountShare
5 star
24492.1%
4 star
20.8%
3 star
00%
2 star
31.1%
1 star
166.0%

Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.

Against every mover we can rate
0–5%
7,614
5–10%
2,324
10–20%
1,521
20%+
538

The marker is Two Men and a Truck Moving at 7.2%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.

Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.

What the complaints say

Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Two Men and a Truck Moving, counted by matching the words they used.

  • Damage to belongings4 · 24%
  • Crew conduct3 · 18%
  • Late, delayed or a no-show1 · 6%

Counted across the 17 one and two star reviews we have read for Two Men and a Truck Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.

In their own words

1-star Google reviewamanda L.5 years ago
I am very disappointed with this company. They had three guys show up the first day. Two of which were completely unprofessional. Complaining about every little thing. It was completely disrespectful not only to me but to my coworkers. They did not want to move certain items so the next day they sent another crew. These guys were awesome! No complaints and no problem moving anything we asked them to. While the first team was moving out items, I noticed they damaged a desk.
Reply from the business

We sincerely apologize for your recent experience and that it did not meet expectations. Although we’ve been in communication to discuss your concerns and have offered to come up with a solution to resolve the situation, if you have any further questions or concerns, please feel free to reach out…

1-star Google reviewKreepy P.10 years ago
I used 2 Men and a Truck for a move, and will never recommend them ever again! First off, they showed up 1 hour late..and when the movers finally showed up. they smelled like Marijuana,Cigarettes and Booze, and looked like vagrants. the only coherent one dropped a Family Heirloom and a Historical Piece worth 100k combined, and then proceeded to laugh about it? then the driver tried saying it wasn't their fault, because the mover at fault was a "trainee".
Reply from the business

We would love to opportunity to look into this situation. Please contact us directly at [phone removed] or via email at [email removed] We appreciate your feedback.

1-star Google reviewGordon F.5 years ago
When the guys showed up, one was working very hard and moving fast. The other guy took almost an hour to take eight bolts off to take the bed frame apart.I know the furniture was heavy, that is why I hired "professionals". That is not what I got. They damaged a door, and a night stand. Then said it must have been that way, as he was holding a piece of wood broken off the night stand he had wrapped in my plastic himself. It took them an additional 40 mins to get to the new place then what it took me.
Reply from the business

We are sorry to hear about any inconveniences. We had someone reach out to you to solve any issues. You can always reach out to us about any other concerns.

1-star Google reviewShahrukh M.6 years ago
My first experience was pretty decent although my recent experience was one of the worst. They arrived with only 3 medium boxes when they were told we would need some help with packing. They brought the smaller truck (or maybe the were hoping to get it all in). Their operations manager guy Rubin was extremely unprofessional and did not have a single clue of anything and was trying to jump in between and was very rude talking to me. It was a local move so they made a second trip and charged me for the second trip.
Reply from the business

Thank you for your feedback, Shahrukh. Our goal is always to exceed our customer's expectations. We are reviewing the details of your move to determine where the miscommunication occurred regarding your moving needs. Unfortunately, we do not have trucks larger than 26 foot which is what we sent.

1-star Google reviewAlex P.8 months ago
I hired Two Men and a Truck to move a few pieces of furniture to a storage unit and into the basement of my new home, and the experience was extremely disappointing. When they carried the items down the stairs in the new house, they took almost no care with the walls. This resulted in multiple scratches and gouges that I now have to repair. Once everything was in the basement, they assembled the new bed—only to immediately break it.
Reply from the business

We’re very sorry to hear about your experience, Alex. We’ve been working with you directly to resolve all concerns reported to our team as quickly as possible. Our goal is to make things right; we appreciate your feedback and it will be taken seriously.

2-star Google reviewChristy H.6 years ago
They tried to tell me I needed two trucks when I only ended up needing one. They tried to tell me that I needed four guys when I only needed three. One guy tried to tell me it would take 6 hours for the three guys to load the truck and when I told him that was crazy, it would probably only take an hour because I only had furniture not boxes or little things, he called his boss and told him that I was only going to pay for the movers for an hour! The boss called me and I told him what I actually said.
Reply from the business

We are sincerely sorry to hear about that. We do our best to give the closest estimate possible. We try to ensure that we give out all the information to best inform all of our customers. We strive to give our customers the best experience and apologize for this unfortunate incident.

1-star Google reviewStrey F.7 years ago
I booked 5hrs worth of work they showed up in a truck, came in looked said it would take longer then 5hrs and that they couldn't do it i beged tgem and the person over the phone to do it and as i was beging them over the phone they were smoking in the driveway and then they left. They didn't move anything they didn't do the 5hrs of work. I got a uhaul and my 15 year old brother and I moved everything in 6 and a half hours in a 17" truck.
Reply from the business

Thank you for sharing, Kenneth. We understand your frustration. We are pleased to hear that you were able to get everything moved.

2-star Google reviewBreanna P.5 years ago
Honestly, the guys were very nice and efficient. My problem is they were unable to move my couch with the feet on because they said it wouldn't fit through the door frame.. (They couldn't get the feet off). My mother and father went the next morning and got it through the doorway (slanted) without a problem, WITH the feet on. My father was also able to get the feet off for safer transport.

What satisfied customers point to

The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.

  • Professional and courteous129 · 58%
  • Worked hard and fast106 · 48%
  • Careful with belongings53 · 24%
  • Turned up when they said50 · 22%
  • Kept in touch8 · 4%
  • Price matched the quote6 · 3%

Counted across the 223 four and five star reviews we have read for Two Men and a Truck Moving. A review can mention more than one thing.

In their own words

5-star Google reviewBob E.6 years ago
2 Men-and-a-Truck were recommended to me from a relative who had just used them. Everything he raved about....friendly, on time, professional, fast yet CAREFUL at good value pricing were ALL TRUE....they, (Nick and Ty) took all my moving stress away....it was such a nice experience that it made me wish I was moving again. haha...Seriously...they were good and can wholeheartedly recommend them.....Bob
Reply from the business

That is great to hear! We are happy to have given you a great moving experience. Thank you so much for your review, Bob!

5-star Google reviewLori L.a year ago
I have learned that Google reviews for some movers are largely unreliable since those businesses require customers to sign a clause that prohibits posting negative reviews on social media when they settle out for damaging goods (I will just leave it at that), but I am posting a positive review for Two Men and a Truck. I wish I had hired them for a large move last fall but instead let my realtor persuade me to hire someone else.
Reply from the business

Hindsight's 20/20, Lori; you don't know until you know. We're so happy you know about us now, and truly appreciate you sharing your story. Best wishes!

5-star Google reviewabradic4 years ago
If you are looking for a moving company look no further. These guys were excellent. From the initial call to gather information and setup a moving date, to the actual move, everything was very smooth. I was told to expect an arrival between 8-9 am, and at 7:45 am I received a call that they were on the way. They arrived in a very timely manner, and I can't say enough about the work they did. They were very friendly and seemed to enjoy working with each other.
5-star Google reviewEverly P.4 years ago
It was Mike of Liberty SelfStorage in Crystal Lake, Illinois that recommended Two Men and a Truck to us. Talking to the office team with all the concerns we had, they made us feel comforted and assured that the move will be very well taken care of. Their prices are very reasonable and I had so many concerns and they were so patient with me, its as if "bedside manner" was really up to aces with this company. They have so much compassion and empathy.
Reply from the business

Wow! Thanks so much for such an awesome review! We take great pride in exceeding our customers' expectations and love it when they take time to send some praise our way. Have a great day!

What Google’s own summary highlights

Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.

  • careful movers26
  • courteous staff17
  • quick move9
  • no damage6
  • fast workers4
  • quick loading4
  • efficient packing3
  • reasonable estimate2
  • informative staff2
  • fast completion2
  • easy scheduling2

Where else this company appears

Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.

  • mapquest.comdirectory

Before you hire Two Men and a Truck Moving

Whatever this company’s numbers say, the same handful of things go wrong on a move. These guides are how to keep your side of it tight.

All moving guides →

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